Customer Information Center Manager jobs in Wisconsin

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sales Manager-Aii, Compressor Techniques, Milwaukee ,WI
  • Atlas Copco Compressors LLC -North America Customer Center
  • Milwaukee, WI FULL_TIME
  • Sales Manager-Aii, Compressor Techniques, Milwaukee ,WI
    Functional area: Sales
    Country: United States
    City: Milwaukee
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 20, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Potential compensation; includes a base salary of $50K - $75K based on knowledge, skills, and experience. Particiaption in a quarterly bonus program and car allowance. Commissions target income of $100K within first year.

    Mission: Manage, call on, and sell industrial equipment to customers in assigned territory.

    Product Sales - The Sales Representative prospects, sources, and maintains quality customers in assigned area. A requirement of this role is to achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project number of contacts to be made. The Sales Representative manages, calls on, and sells products directly to customers in assigned area and will actively engage in planned prospecting activities geared at increasing the customer base. They will follow up on new leads and referrals resulting from field activity and establish rapport through maintaining regular contact with existing and new customers (particularly key accounts). Responding promptly to customer inquiries, introducing new products and upgrades, studying customer needs and coordinating customer service are abilities the Sales Representative should have.

    Additional duties of a Sales Representative include:

    • Preparing and presenting quotes, proposals, pricing, credit terms. Overseeing customer services through quality checks and follow-up; to help in identifying and resolving customer concerns.
    • Maintaining a professional image at all times through personal actions and initiatives. Enhancing division and Company reputation and brand image by consistently working to implement the Company's core values of commitment, interaction, and innovation.
    • Obtaining, developing, preparing, delivering, and presenting sales materials, exhibits, and promotional programs when attending exhibits, conferences, meetings, and other local, regional, and national promotional opportunities.

    Training & Development- The Sales Representative is expected to continuously update their job knowledge (for both products and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations.

    Reporting - The Sales Representative, prepares reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. These reports may also be on special developments, information, or feedback gathered through field activity, including recommendations for product, service, pricing changes and evaluation of competitive developments.

    Perform other duties as assigned.


    To succeed, you will need

    Skills and experience

    • Four year degree in engineering, business or marketing preferred or equivalent work experience .
    • 5 years of direct sales experience or customer service experience, industrial equipment sales preferred.
    • Must be proficient in Microsoft Office, including PowerPoint, Word and Excel.
    • Must be self-directed.
    • Must have excellent organizational, interpersonal and verbal and written communication skills.
    • Have proven business analysis skills.
    • Up to 35% over night travel.
    • Must have and maintain a valid driver's license.

    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us!

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan with company matching.
    • Health insurance / Dental insurance / Vision insurance / Life & Disability insurance, along with Maternity and Paternity Leave offered.
    • Paid time off, 3 weeks of vacation, 8 fixed holidays and up to 5 floating holidays.
    • Potential compensation; includes a base salary of $50K - $75K based on knowledge, skills, and experience. Particiaption in a quarterly bonus program. Commissions target income of $100K within first year.
    • Car allowance $800 - $1100 / month depending on vehicle, unlimited fuel reimbursement.

    City
    Milwaukee


    Recruiter
    joseph.coleman@atlascopco.com


    Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 1 Month Ago

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Information Systems Project Manager
  • Tamarack Health Ashland Medical Center
  • Ashland, WI FULL_TIME
  • The IS Project Manager is responsible for overseeing the successful completion of department-specific projects as well as facilitating department participation in cross-functional initiatives. The Pro...
  • 7 Days Ago

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Information Systems Internship
  • Menard, Inc Career Center
  • EAU CLAIRE, WI FULL_TIME
  • POSITION TITLE: IS Year-Round Internship LOCATION: General Office, Eau Claire, WI REPORTS TO: Team lead, Manager TRAVEL REQUIRED: None DEPARTMENTS: Programming Internships: Point of Sale, Menards.com ...
  • 1 Month Ago

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Manager of Information Technology
  • AGRI-Alliance
  • Bancroft, WI FULL_TIME
  • Wysocki Family of Companies (WFC) is looking for an Information Technology leader to join the team! The Manager of Information Technology is accountable for leading and designing and maintaining a tec...
  • 18 Days Ago

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Information Security Manager
  • The Boldt Company
  • Appleton, WI FULL_TIME
  • Who we are: Build your career with Boldt. As a member of the Boldt team, you’ll collaborate with some of the most knowledgeable professionals in the construction industry. You’ll have the chance to le...
  • 19 Days Ago

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Information Solutions Business Manager
  • Werner Electric Supply Company
  • Appleton, WI FULL_TIME
  • DescriptionInformation Solutions Business Manager At Werner Electric Supply, you'll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as...
  • Just Posted

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Hudson Warehouse Supervisor - Located in Orlando International Airport
  • Hudson Group
  • Orlando, FL
  • Located in Orlando International Airport WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson ...
  • 3/28/2024 12:00:00 AM

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Mammo Tech PT, Breast Center The Woodlands
  • Memorial Hermann Health System
  • The Woodlands, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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PRN CT Tech, Nights Sienna CCC
  • Memorial Hermann Health System
  • Missouri City, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Medical Surgical/Neuro Ortho
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Customer Sales & Service Representative I
  • Mediacom Communications Corporation
  • Quad Cities, IL
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/28/2024 12:00:00 AM

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Pediatric CVOR Scrub RN Full-Time Evenings
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Advanced Heart Failure ICU
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Med Surg RN(Nights)- Northeast
  • Memorial Hermann Health System
  • Humble, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$97,780 to $133,432

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