Customer Information Center Manager jobs in Washington

ABOUT: CISC is a non-profit organization, founded in 1972, that supports immigrants and their families by creating opportunities for them to succeed, while honoring their heritage. We provide youth, family, and senior services including preschool, early learning, after-school, ESL/naturalization, in-home care case management, and healthcare navigation programs. We serve immigrants who speak Cantonese, Mandarin, Russian, Vietnamese, Spanish and additional languages at our office locations and numerous community-based sites throughout King County, Washington.

Our core values are Community, Compassion, Empowerment, Equity, and Inclusion. Read more about our core values, Land Acknowledgement, and equity statement at cisc-seattle.org/about-us.

The Case Manager works independently, and as part of a team, in providing professional in-home care case management services to disabled Chinese speaking adults and elderly in the Seattle/King County areas. This is a full-time (40 hours per week) non-exempt position and the case manager reports to the Case Management Supervisor.

JOB DUTIES:

• Determine clients’ eligibility for state funded in-home care or other case management support programs
• Conduct comprehensive psycho-social assessment and develop and implement an initial or ongoing plan of care which enables clients’ abilities to maintain their independence in the community
• Provide formal and informal referral service to community resources; case management services in a multidisciplinary approach to service delivery; crisis counseling and intervention to individuals
• Develop a care plan that maximizes the physical, social and emotional capabilities of the client
• Provide on-going case monitoring to meet the changing needs of clients
• Identify potential case management clients and link them with an appropriate in-home care program
• Other duties as assigned

QUALIFICATIONS:

• Proven work experience in case management and counseling, and interested in working with vulnerable special population
• Extensive knowledge in long-term care and community based in-home care programs of Washington State
• Master’s degree in behavioral or health sciences and one year paid on-the job social service experiences; or
• Bachelor’s degree in behavioral or health sciences and two years paid-on-the-job social services experiences; or
• Bachelor’s degree and four years of paid on-the-job social services experience
• Candidates who do not meet the work experience requirement might be considered as Case Manager Trainee with a different salary scale. All Case Manager or Trainee position must complete all training required by the state.
• Bilingual in English and Chinese (Cantonese dialect preferred). Ability to read and write Chinese a plus.
• Demonstrated multi-tasking skill and ability to work under pressure
• Valid Washington State driver’s license, own car, and auto insurance
• Must be able to use computer and information technology fluently in daily work
• Employees must reside in Washington state and be within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

BENEFITS:

• Health Insurance (Medical, Dental, and Vision)
• Flexible Spending Arrangement plan
• Life insurance
• Accrue up to 8 hours paid sick leave per month
• Accrue up to 8 hours paid vacation per month
• Accrue up to 3 paid floating holidays annually
• 10 paid holidays annually
• 401k Retirement plan (with employer discretionary contribution matching contribution)
• Transportation stipend (available for staff required to work at the Seattle office location)
• $3000 Sign-On Bonus available for eligible new hires
• $5000 Relocation Assistance available for eligible new hires from out of state

CISC is an Equal Opportunity Employer
CISC is an Equal Opportunity Employer and dedicated to a policy of non-discrimination in employment on any basis including race, color, creed, citizenship status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related condition, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law. Reasonable accommodation will be provided for persons with disabilities.

Job Type: Full-time

Pay: $27.83 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (EX: H-1B Visa)?
• Are you authorized to work in the United States?
• Do you have an drivers license and access to an vehicle?

Education:

• Bachelor's (Preferred)

Experience:

• social services: 2 years (Preferred)

Language:

• Cantonese (Preferred)
• Mandarin (Preferred)

Work Location: Hybrid remote in Seattle, WA 98104