Customer Information Center Manager jobs in Virginia

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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DEPUTY PROGRAM MANAGER
  • Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting the Research and Engineering (R&E) needs of the Department of Defense, as well as federal and industry partners. DTIC ensures the innovation and knowledge stemming from DoD's past and current investment in science and technology (S&T) forms the building blocks for the next generation of discovery.
  • 11 Days Ago

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Manager, Laboratory Information Technology
  • UVA Medical Center
  • Charlottesville, VA FULL_TIME
  • The Manager, Procedural Applications, under the direction of the Director, HIT Procedural & Ancillary Systems, is responsible for the day-to-day operations of assigned applications/systems across the ...
  • 4 Days Ago

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ENTERPRISE INFORMATION TECHNOLOGY ORGANIZATIONAL CHANGE MANAGER
  • US Commander, Naval Information Warfare Systems...
  • Arlington, VA FULL_TIME
  • Duties You will provide the strategic direction and leadership for Organization Change Management and provide Subject Matter Expert knowledge and application of organizational change management framew...
  • 3 Days Ago

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Amazon - Assistant Manager of Customer Experience for Northwest Center Services
  • Northwest Center
  • Arlington, VA FULL_TIME
  • We are seeking a dedicated and experienced Assistant Manager of Customer Experience to oversee one of the largest groups in our Division, the Reception Team. As the Assistant Manager of Customer Exper...
  • 12 Days Ago

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SUPV IT CYBERSECURITY SPECIALIST (PLCYPLN/INFOSEC)
  • Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting t...
  • 12 Days Ago

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PROGRAM ANALYST
  • Defense Technical Information Center
  • Fort Belvoir, VA FULL_TIME
  • The Defense Technical Information Center (DTIC) is the central facility for the acquisition, preservation, protection, retrieval, and dissemination of scientific and technical information supporting t...
  • 17 Days Ago

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Hudson Warehouse Supervisor - Located in Orlando International Airport
  • Hudson Group
  • Orlando, FL
  • Located in Orlando International Airport WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson ...
  • 3/28/2024 12:00:00 AM

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Mammo Tech PT, Breast Center The Woodlands
  • Memorial Hermann Health System
  • The Woodlands, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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PRN CT Tech, Nights Sienna CCC
  • Memorial Hermann Health System
  • Missouri City, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Medical Surgical/Neuro Ortho
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Customer Sales & Service Representative I
  • Mediacom Communications Corporation
  • Quad Cities, IL
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/28/2024 12:00:00 AM

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Pediatric CVOR Scrub RN Full-Time Evenings
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Advanced Heart Failure ICU
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Med Surg RN(Nights)- Northeast
  • Memorial Hermann Health System
  • Humble, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$98,674 to $134,651

Customer Information Center Manager in Atlantic City, NJ
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December 08, 2019
Customer Information Center Manager in Chattanooga, TN
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December 22, 2019
Customer Information Center Manager in Salt Lake City, UT
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January 19, 2020