Customer Information Center Manager jobs in Troy, MI

Registered Nurse (RN) Case Manager
Organization: The Information Center (non-profit)
Position: Full-Time
Location: Out-Wayne County (Headquarters in Taylor, MI)

TIC makes the commitment to positively impact the health and well-being of older adults, adults with disabilities, and caregivers. The goal of our staff is to work in partnership with our clients and their families to help them achieve their highest quality of life through teamwork, integrity and respect. 

We have an exciting opportunity for an RN Case Manager to join our team of talented professionals. As an RN Case Manager in the MI Choice Medicaid Waiver Program, you will be responsible for:

Conducting case management assessments to identify areas of need and service preferences, including determination of frequency and duration of support services required under the care plan;

Demonstrating strong critical thinking skills when conducting home visits and community outreach as needed to help engage participants, identify needs and barriers, and assure access to services and supports;

Linking consumers to community services and supports based on the needs and preferences identified in their Individualized Plans of Service;

Working with family members and other allies to maximize available informal support systems; and

Documenting all face-to-face service activity and phone contact pertaining to program participants.

Assisting program participants with general Medicaid paperwork.

Candidate Qualifications:

Must be able to help consumers identify their service needs and preferences and helping them build on their individual strengths, resources and supports;

Must be able to work independently, demonstrating effective organizational, verbal and written communication skills;

Must have a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs of diverse experiences of our population;

Must be accurate, conscientious and flexible with attention to detail;

Must have a willingness to work in a team environment;

Must be licensed by the State of Michigan to practice; and

Must have reliable transportation and the ability to travel throughout out-Wayne County.  

              
TIC believes that our team members are our most valuable resources, and we invest in them accordingly. We offer our employees a competitive salary, flexible scheduling opportunities, a team-oriented work environment and much more! Please complete our on-line application and submit your resume for immediate consideration.  Thank you and we look forward to hearing from you.  

The Information Center is an Equal Opportunity and Affirmative Action Employer.