Customer Information Center Manager jobs in Southfield, MI

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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RN Case Manager - No Holidays or Weekends
  • The Information Center, Inc.
  • Taylor, MI FULL_TIME
  • Registered Nurse (RN) Case Manager
    Organization: The Information Center (non-profit)
    Position: Full-Time
    Location: Out-Wayne County (Headquarters in Taylor, MI)


    TIC makes the commitment to positively impact the health and well-being of older adults, adults with disabilities, and caregivers. The goal of our staff is to work in partnership with our clients and their families to help them achieve their highest quality of life through teamwork, integrity and respect. 



    We have an exciting opportunity for an RN Case Manager to join our team of talented professionals. As an RN Case Manager in the MI Choice Medicaid Waiver Program, you will be responsible for:


    Conducting case management assessments to identify areas of need and service preferences, including determination of frequency and duration of support services required under the care plan;


    Demonstrating strong critical thinking skills when conducting home visits and community outreach as needed to help engage participants, identify needs and barriers, and assure access to services and supports;


    Linking consumers to community services and supports based on the needs and preferences identified in their Individualized Plans of Service;


    Working with family members and other allies to maximize available informal support systems; and


    Documenting all face-to-face service activity and phone contact pertaining to program participants.


    Assisting program participants with general Medicaid paperwork.


    Candidate Qualifications:


    Must be able to help consumers identify their service needs and preferences and helping them build on their individual strengths, resources and supports;


    Must be able to work independently, demonstrating effective organizational, verbal and written communication skills;


    Must have a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs of diverse experiences of our population;


    Must be accurate, conscientious and flexible with attention to detail;


    Must have a willingness to work in a team environment;


    Must be licensed by the State of Michigan to practice; and


    Must have reliable transportation and the ability to travel throughout out-Wayne County.  


                  
    TIC believes that our team members are our most valuable resources, and we invest in them accordingly. We offer our employees a competitive salary, flexible scheduling opportunities, a team-oriented work environment and much more! Please complete our on-line application and submit your resume for immediate consideration.  Thank you and we look forward to hearing from you.  


    The Information Center is an Equal Opportunity and Affirmative Action Employer.

  • 1 Month Ago

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Customer service representative
  • DHAL INFORMATION SYSTEM
  • Detroit, MI FULL_TIME
  • Position : Customer ServiceRepresentative Location : Detroit MI Duration : Contract Pay Rate 14.00 h / r Job Designation : Responding to customer inquiries in a timelyand accurate way via phone email ...
  • 21 Days Ago

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Medicaid Eligibility Specialist
  • The Information Center, Inc.
  • Taylor, MI FULL_TIME
  • GENERAL SUMMARY: Responsible for all activity related to Medicaid Eligibility, including applications and redeterminations. Acts as liaison between TIC and MDHHS. Responsible for submitting participan...
  • 1 Day Ago

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Manager of General Accounting
  • Global Information Technology
  • Southfield, MI FULL_TIME
  • Job Description: Generate financial statements for Firm and all subsidiaries. Oversee and coordinate month-end close to ensure accurate and timely financial statements. Process month-end close, which ...
  • 20 Days Ago

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Senior Project Manager
  • Global Information Technology
  • Southfield, MI FULL_TIME
  • Job Title: Senior Project Manager Job Location: Remote Job Type: Full Time Job Description: Minimum Requirements: 3 years of Project Coordination/Management experience 2 years of experience working wi...
  • 23 Days Ago

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HEALTH INFORMATION TECHNICIAN
  • UnaSource Surgery Center
  • Troy, MI FULL_TIME
  • Located in Troy MI, UnaSource Surgery Center is seeking highly motivated, energetic fulltime Health Information Technician to join our Center.ROLE OVERVIEW: Responsible for the maintenance and complet...
  • 20 Days Ago

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0 Customer Information Center Manager jobs found in Southfield, MI area

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Virtual Call Center Representative- Business Consultant
  • QT Business Solutions
  • Southfield, MI
  • Job Description Job Description Virtual Call Center Representative - Business Consultant Salary Range $15.00 per hour Jo...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Redford, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Farmington, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Royal Oak, MI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/29/2024 12:00:00 AM

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Technical Customer Service Representative Salmon Arm, BC
  • Mascon Communications Corp.
  • Bloomfield Hills, MI
  • Job Description - Technical Customer Service Representative - Salmon Arm BC (CUS06671-21) **Job Description** Technical ...
  • 3/28/2024 12:00:00 AM

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Healthcare Customer Service Rep I PFS Remote
  • Trinity Health
  • Farmington, MI
  • Employment Type: Full timeShift: Day Shift Description: Job Description POSITION PURPOSE The Customer Service Representa...
  • 3/28/2024 12:00:00 AM

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Retail Sales Associate / Customer Service
  • Elements Massage
  • Birmingham, MI
  • Overview: If youre looking for a job where you can positively change the lives of clients in a meaningful way, then look...
  • 3/27/2024 12:00:00 AM

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Retail Customer Solutions Agent
  • Level One Bank
  • Farmington, MI
  • ** Retail Customer Solutions Agent** **Job Category****:** Administrative Support **Requisition Number****:** RETAI00129...
  • 3/26/2024 12:00:00 AM

Southfield is a city in Oakland County of the U.S. state of Michigan. It is a northern suburb of Detroit. As of the 2010 census, the city had a population of 71,739. A part of Metro Detroit's upscale office market, the city's marque is a cluster of five golden skyscrapers – known as the "Golden Triangle" – that form the contemporary 2,200,000 square feet (204,400 m2) Southfield Town Center office complex with a Westin Hotel and a conference center. In addition, a 33-story luxury residential high-rise is separate from the complex. To the west, near the confluence of I-696/Reuther Freeway and M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$100,159 to $136,677
Southfield, Michigan area prices
were up 1.2% from a year ago

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