Customer Information Center Manager jobs in Somerville, MA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Tableau Developer Intern
  • Center For Health Information And Analysis
  • Boston, MA INTERN
  • At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our health care system. By joining CHIA, you'll dive into health care data, revealing invaluable trends and insights, and play a pivotal role in evidence-based decision-making.

    Our work directly impacts the health care system, supporting the development of data-driven policies that aim to improve the quality and equity of care, while keeping costs affordable for Massachusetts families. We foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid approach allows you to work alongside your colleagues in our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.

    Join us at CHIA and be a driving force in health policy impact! We seek a Tableau Developer intern to lead projects, share content experience, and provide technical knowledge within our Data Quality Assurance Team.  The expected hourly rate is $20-$30/hour.

    As a Tableau Developer intern at CHIA, you will have the opportunity to:

    • Be part of a team: Join Data Quality Assurance team members in creating new workbooks and dashboards using the Massachusetts Acute Hospital and Behavioral Health Facilities Case Mix Data.
    • Showcase Data Visualization Skills: Using existing Tableau workbooks to enhance useability and optimize processes.
    • Create and Develop: Reports using automated report generation capabilities.
    • Showcase presentation skills: Communicate results at team meetings and agency-wide meetings.

    Preferred Qualifications:

    • Educational Foundation: Current student or recent graduate from an undergraduate or graduate program in Computer Science, health care administration, public health, business administration or management, public policy, or similar field.
    • Experience:  Data management and data analysis using Tableau, SQL and other tools.
    • Data Visualization Tools:  Tableau and others.
    • Understanding of the health care system.
    • Effective Communication:  Oral, written, and interpersonal skills and the ability to work in a team environment.

    To apply visit: http://www.chiamass.gov/join-our-team/

    An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

    The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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Data Science Intern
  • Center For Health Information And Analysis
  • Boston, MA INTERN
  • At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our he...
  • 3 Days Ago

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Health Care Financial Analyst Intern
  • Center For Health Information And Analysis
  • Boston, MA INTERN
  • At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our he...
  • 3 Days Ago

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Senior Health Policy Analyst
  • Center For Health Information And Analysis
  • Boston, MA FULL_TIME
  • At the Center for Health Information and Analysis (CHIA), we serve as a steward of Massachusetts health information through its multifaceted datasets, unique analytic resources, and objective reportin...
  • 9 Days Ago

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Health Policy Analyst
  • Center For Health Information And Analysis
  • Boston, MA FULL_TIME
  • At the Center for Health Information and Analysis (CHIA), we serve as a steward of Massachusetts health information through its multifaceted datasets, unique analytic resources, and objective reportin...
  • 10 Days Ago

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Director of Communications and Content Strategy
  • Center For Health Information And Analysis
  • Boston, MA FULL_TIME
  • Are you a seasoned communications professional with a proven track record for strategic messaging and a passion for advancing a more equitable health care system? Look no further – you could be the id...
  • 12 Days Ago

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0 Customer Information Center Manager jobs found in Somerville, MA area

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Assistant Customer Experience Expert (Mandarin speaker) Malaysia 19-Mar-2021
  • TDCX Inc.
  • Chelsea, MA
  • **Job position** **Assistant Customer Experience Expert (Mandarin speaker)** We are looking for awesome additions to our...
  • 3/28/2024 12:00:00 AM

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Fares Call Center Representative
  • CYNET SYSTEMS
  • Boston, MA
  • Job Description: Pay Range $23.88hr - $28.88hr Responsibilities : Handle escalations from the Call Center regarding comp...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Cambridge, MA
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon ...
  • 3/27/2024 12:00:00 AM

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Business Center & Office Services Representative (Part Time)
  • Wynn Resorts
  • Everett, MA
  • Company Description Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot mac...
  • 3/27/2024 12:00:00 AM

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Associate Director - Membership, Waltham
  • YMCA
  • Boston, MA
  • Associate Director - Membership, Waltham Job Description Expectations: Provide excellent member service by exceeding mem...
  • 3/27/2024 12:00:00 AM

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Field Service Advisor IV
  • Rivian
  • Chelsea, MA
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 3/27/2024 12:00:00 AM

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Remote Reservation Sales Specialist
  • Pyramid Global Hospitality Corporate Offices - Boston
  • Boston, MA
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
  • 3/26/2024 12:00:00 AM

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SERVICE SUPERVISOR - COMPUTER REPAIR
  • Micro Center
  • Cambridge, MA
  • MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an i...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, Somerville has a total area of 4.2 square miles (11 km2), of which 4.1 square miles (11 km2) is land and 0.1 square miles (0.26 km2) (2.61%) is water. Somerville is bordered by the cities of Cambridge, Medford, Everett, Arlington and the Boston neighborhood of Charlestown. It is located on the west bank of the Mystic River. Millennia ago, glaciation left a series of drumlins running west to east across the landscape of what would become Somerville. These ridges would later become known as the "Seven Hills" of Somerville (like many other cities clai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$111,847 to $152,627
Somerville, Massachusetts area prices
were up 2.5% from a year ago

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