Customer Information Center Manager jobs in Sayreville, NJ

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Support Representative
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • Established background screening company is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

    Some of the duties include:

    Answers incoming customer calls regarding billing issues, password resets, consumer disputes and general client concerns

    Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

    Following up with existing customers to ensure client satisfaction

    Qualifications and Skills

    Experience in professional office setting for at least 3 year

    Excellent verbal and written communication skills

    Team player

    Job Type: Full-time

    Pay: $50,000.00 - $60,000.00 per year

    Benefits:

    • 401(k)
    • Paid time off

    Experience level:

    • 1 year

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person
    • Office

    Education:

    • Associate (Preferred)

    Work Location: In person

  • 28 Days Ago

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Administrative Assistant/Customer Service Specialist
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • ```Job Summary:```We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptio...
  • 3 Days Ago

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Treasury Project Manager
  • COMTEC INFORMATION SYSTEMS
  • Iselin, NJ CONTRACTOR,FULL_TIME
  • Position: Treasury Project Manager Location: 200 Wood Avenue South Iselin, NJ 08830 Duration: 6 Months Job Description: Develop a comprehensive rollout strategy for each entity in coordination with th...
  • 6 Days Ago

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Manager Information Systems
  • RWJBarnabas Health
  • LAKEWOOD, NJ FULL_TIME
  • Job Overview:The IT&S site manager is responsible for overseeing day-to-day information technology activities at the acute and hospital-based ambulatory facilities within their assigned locations (MMC...
  • Just Posted

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Manager, Information Technology
  • US Pharma Lab
  • North Brunswick, NJ FULL_TIME
  • Job Description Date 03/2023 Location 1300 Airport Road, North Brunswick NJ Title Manager, IT Department Finance and Accounting Reports to Director, Accounting and Administration FLSA (Exempt or Non-E...
  • 1 Month Ago

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Customer Center Analyst (E2549)
  • IEEE Corporate
  • Piscataway, NJ FULL_TIME
  • Job Summary This position supports IEEE account managers, area mangers, international sales dealers, internal stakeholders and external customers. The incumbent in this position is responsible for sup...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Sayreville, NJ area

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Customer Service Associate
  • Wawa, Inc.
  • Old Bridge, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (12-18 Month Contract)
  • Walkerind
  • Woodbridge, NJ
  • SHARE THIS JOB: Customer Service Representative (12-18 Month Contract) Company: Walker Environmental Location: Woodbridg...
  • 3/28/2024 12:00:00 AM

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Auto Service Advisors, $70,000 - $120,000+, Experience Req'd
  • Bell Audi
  • Edison, NJ
  • 782 U.S. 1, Edison, NJ 08817 Automotive Service Advisor Luxury High-line Experience Required. 2+ Years of Service Adviso...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Keyport, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/28/2024 12:00:00 AM

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Client Service Representatives - Bi-lingual
  • Triton Benefits and HR Solutions
  • Woodbridge, NJ
  • Job Description Job Description National Life and Health Insurance Brokerage seeking tech savy energetic Bilingual Colle...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • U-Haul
  • Edison, NJ
  • Location: 110 US Hwy 1, Edison, New Jersey 08817 United States of America Are you a people person? Do you love helping o...
  • 3/25/2024 12:00:00 AM

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Service Receptionist
  • Tom's Ford
  • Keyport, NJ
  • Join our family! Over the past 60 years, Tom's Ford has been one of the top dealerships in the area. Our customer centri...
  • 3/25/2024 12:00:00 AM

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Bi-Lingual Medical Call Center Representative
  • Garden State Pain & Orthopedics
  • Edison, NJ
  • Job Description Job Description Busy Pain Management and Orthopedic Practice seeking multiple Call Center Specialists Du...
  • 3/24/2024 12:00:00 AM

Sayreville is a borough located on the Raritan River, near the Raritan Bay in Middlesex County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 42,704, reflecting an increase of 2,327 (+5.8%) from the 40,377 counted in the 2000 Census, which had in turn increased by 5,391 (+15.4%) from the 34,986 counted in the 1990 Census. Sayreville was originally incorporated as a township on April 6, 1876, from portions of South Amboy Township. On April 2, 1919, the borough was reincorporated as the Borough of Sayreville and ratified by a referendum held on Apri...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$112,234 to $153,155
Sayreville, New Jersey area prices
were up 1.5% from a year ago

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