Customer Information Center Manager jobs in South Carolina

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Business Development Manager, Green Applications - Remote
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Business Development Manager, Green Applications - Remote
    Functional area: Business Development
    Country: United States
    City: Rock Hill, SC
    Company name: Atlas Copco Compressors LLC
    Date of posting: Jan 19, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Mission

    Develop, lead, and manage the sales and marketing efforts for new technologies in green applications in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of customers. Prepare related business development reports and conduct/present relevant market analysis. Become an expert in these applications and share the knowledge throughout the organization.

    Roles and Responsibilities

    Business Development (75%) - Develop the assigned product line business including establishing goals for product sales. Meet or exceed established business goals through intensive prospecting and selling. Deliver sales in H2, gas recovery and biogas supply chains. Control expenses, while maximizing Company assets, time, skills, and profit levels. Establish key partnerships in emerging green industries. Develop and implement a sales and marketing strategy to maximize business results with these customers and markets. Coordinate with the Division to support pursuits. Review business development strategies on a regular basis and recommend modifications and enhancements that will secure sales goals in line with growth targets. Represent the Company at trade shows and conferences, as required. Maintain effective lines of communication with the relevant Business Line Manager, Regional Vice Presidents, regional Direct Sales Representatives, Technical and Service departments.

    Reporting (15%) - Prepare monthly reports that show market trends, business development results, competitor activity, sales forecasts, and prospective activity. Prepare forecasts and track orders for Industrial Air products monthly.

    Market Analysis (5%) - Continuously pursue knowledge and understanding of economic trends and news that may affect the compressed air business. Report such activity to the Business Line Managers, Regional Vice Presidents, and regional Sales Representatives.

    Personal Development (5%) - Through training and development, remain current in the product knowledge and sales/marketing skills necessary to be effective in the position.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

    Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

    Perform other duties as assigned.


    To succeed, you will need

    Qualifications

    Supervisory Responsibility

    None

    Experience

    3-5 years of sales management experience, including field sales and territory management. Industrial sales experience is a plus. Atlas Copco or Industrial gas company background is a plus.

    Education

    Bachelor's (4-year) Degree in Engineering, or other technical area, and/or equivalent training and education. Understanding of H2, Argon, NH3, Biogas, CO2 economies is a plus.

    Skills

    Must be a proven leader who is able to work independently and has excellent organizational, interpersonal, and verbal and written communication skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required. Must have a valid driver's license.

    Travel

    Up to 50% local travel, and up to 50% overnight travel.


    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us!

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive paid time off
    • Performance based bonuses throughout the year
    • Annual Bonus
    • Monthly Car Allowance
    • $70,000 - $100,000 / year base salary. Salary based on knowledge, skills, and experience and has been geographically adjusted.

    City
    Rock Hill, SC


    Recruiter
    courtney.file@atlascopco.com

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 1 Month Ago

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Academy Training Manager - Compressor Technique - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Academy Training Manager - Compressor Technique - Rock Hill, SC Functional area: Customer Service Country: United States City: Rock Hill Company name: Atlas Copco Compressors LLC Date of posting: Mar ...
  • 15 Days Ago

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Technical Support Representative, Compressor Technique - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Technical Support Representative, Compressor Technique - Rock Hill, SC Functional area: Service Country: United States City: Rock Hill, SC Company name: Atlas Copco Compressors LLC Date of posting: Fe...
  • 20 Days Ago

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Service Contract Administrator - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Service Contract Administrator - Rock Hill, SC Functional area: Other Country: United States City: Rock Hill, SC Company name: Atlas Copco Compressors LLC Date of posting: Feb 10, 2024 Our solutions a...
  • 21 Days Ago

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Corporate Service Specialist, Compressor Technique- USA (South and East regions)
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Corporate Service Specialist, Compressor Technique- USA (South and East regions) Functional area: Service Country: United States City: Multiple Company name: Atlas Copco Compressors LLC Date of postin...
  • 1 Month Ago

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Information Center Associate (Seasonal)
  • LAKEWOOD CAMPING RESORT INC.
  • Myrtle, SC FULL_TIME,OTHER,TEMPORARY,PART_TIME
  • Qualifications for all positions include the ability to work as a team member within this department AND all other departments, reliable transportation, valid driver’s license with good record, workin...
  • 1 Month Ago

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RN - Medical Oncology, FT Days 7a-7p
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/29/2024 12:00:00 AM

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RN- Critical Care-CVICU-FT, Nights (Greater Heights)
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/29/2024 12:00:00 AM

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Scada Engineer | 24-00078
  • ESPO Corporation
  • Spring Valley, NY
  • Job Title: SCADA ENGINEER Location: Spring Valley, NY (Hybrid) Duration: 6 month (possible contract to hire) JOB SUMMARY...
  • 3/29/2024 12:00:00 AM

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Computer Support Associate I
  • US Tech Solutions
  • Moline, IL
  • Role: Computer Support Associate Location: East Moline IL Duration: 12 Months contract with possible extension/hire (dep...
  • 3/29/2024 12:00:00 AM

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Account Manager
  • Kforce Inc
  • San Jose, CA
  • Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years w...
  • 3/29/2024 12:00:00 AM

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Architectural Manager
  • Cuhaci Peterson®
  • Orlando, FL
  • We asked a current Manager why they like doing this job for CP and his reply was "The atmosphere we've created is someth...
  • 3/29/2024 12:00:00 AM

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TM Hard Surface Sales
  • Goddard Mason Executive Search
  • Atlanta, GA
  • Territory Sales Manager Goddard Mason Executive Search Florida, United States (Hybrid) Save Apply Goddard Mason Executiv...
  • 3/29/2024 12:00:00 AM

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BDC Representative Opportunity at Exotic Car Trader
  • Exotic Car Trader
  • Fort Lauderdale, FL
  • Join the dynamic team at Exotic Car Trader! We are on the lookout for a Business Development Center (BDC) Representative...
  • 3/29/2024 12:00:00 AM

South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River. South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868. South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,721 to $127,893

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