Customer Information Center Manager jobs in Rogers, AR

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Accounts Manager
  • Bargain Center, Inc.
  • Siloam Springs, AR FULL_TIME
  • CUSTOMER ACCOUNTS MANAGER (CAM)

    Basic Duties:

    • Manages the Customer Accounts Department, which is responsible for the renewal payment process
    • Responsible for achieving company standards on non-renewal closing percentages

    Reporting:

    • Reports directly to the General Manager

    Primary Responsibilities:

    • Monitor and recommend payment frequency changes to the GM based on customer payment history
    • Immediate contact of all customers who have not renewed their agreement
    • Act as a customer counselor who resells the benefits of timely renewal payments
    • Document all customer promises and update customer information in the store computer system
    • Monitor the accuracy of customer classifications according to the customer’s payment history and habits
    • Maintain updated accurate customer information
    • Clean and certify merchandise in the QA Center as needed
    • Complete and maintain weekly truck maintenance sheet and route sheets daily
    • Supervise, develop, and schedule the activities of the MT
    • Recommend the use of extensions and rebuilds to the GM for endorsement
    • Confirm customer identification, collect monies, and obtain customer signatures on agreements
    • Help set and achieve renewal goals
    • Update goal board daily
    • Facilitate non-renewal returns authorized by the GM
    • Review and close agreements with customers as needed
    • Other tasks as assigned by management

    Requirements of Position:

    • Must be able to routinely lift, load, and “dolly” merchandise up to 300 pounds
    • Good communication and interpersonal skills
    • Strong telephone etiquette
    • Professional appearance
    • Effective organization skills
    • Valid driver’s license and good driving skills
    • All skills necessary to effectively perform all functions in the store

    Pre-Employment:

    • Successful reference checks and verification
    • Must have a valid driver’s license
    • Must be able to pass a drug screen
    • Must be able to pass a criminal and driving background investigation

    Job Type: Full-time

    Pay: From $14.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Holidays
    • Monday to Friday
    • Overtime
    • Weekends as needed

    License/Certification:

    • Driver's License (Required)

    Ability to Relocate:

    • Siloam Springs, AR 72761: Relocate before starting work (Required)

    Work Location: In person

  • Just Posted

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CUSTOMER CARE CENTER REP
  • Grand Savings Bank
  • BENTONVILLE, AR FULL_TIME
  • DescriptionThe Customer Care Center (CCC) Representative serves as a front line of the bank, over the phone and through online chat. CCC is responsible for providing exceptional customer service in al...
  • 1 Month Ago

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Center Manager
  • Hopebridge
  • Rogers, AR FULL_TIME
  • We are looking for a full-time, center-based Center Manager to lead a passionate and energetic team focused on transforming the lives of children diagnosed with autism. In this role, you will manage a...
  • 9 Days Ago

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Assistant Financial Center Manager
  • Simmons Bank
  • Rogers, AR FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Simmons Bank is a dynamic regional community bank ...
  • 22 Days Ago

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Banking Center Manager
  • First Security Bank
  • Springdale, AR FULL_TIME
  • First Security Bank offers career opportunities for diverse, professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational exc...
  • 2 Days Ago

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Travel Center General Manager
  • Pilot Company
  • Springdale, AR FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 11 Days Ago

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0 Customer Information Center Manager jobs found in Rogers, AR area

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Customer Service Representative (Work Remotely)
  • karier.co
  • Fayetteville, AR
  • **Customer Service Representative (Work Remotely)** Safelite - Remote in Glendale, AZ 85318 Job details Job Type Part-ti...
  • 3/28/2024 12:00:00 AM

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Store Associate
  • Flash Market
  • Rogers, AR
  • About: Flash Market is your one-stop destination to refuel, refresh, and relax. From delicious food and cold drinks, to ...
  • 3/28/2024 12:00:00 AM

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Food & Beverage Warehouse Supervisor - Walmart AMP (Seasonal)
  • Walton Arts Center
  • Rogers, AR
  • Job Location Walmart AMP - Rogers, AR Education Level High School Job Category Food & Beverage Service Job Details Level...
  • 3/28/2024 12:00:00 AM

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Sales and Management Intern
  • Buckle LLC
  • Rogers, AR
  • Summary The Sales and Management Intern position's primary responsibility is to fulfill our mission statement, "to creat...
  • 3/27/2024 12:00:00 AM

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Assistant Financial Center Manager
  • Simmons Bank
  • Rogers, AR
  • It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and ...
  • 3/27/2024 12:00:00 AM

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Sr. Category Manager, Walmart Advisor
  • The Judge Group
  • Rogers, AR
  • About the jobServe as a leader, being an unbiased analytic and category management expert using the category management ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - State Farm Agent Team Member Location: AR-Fayetteville-72704
  • Tommyreddick
  • Fayetteville, AR
  • Customer Service Representative - State Farm Agent Team Member Fayetteville, AR **Position Overview** Successful State F...
  • 3/26/2024 12:00:00 AM

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Assistant Store Manager - Full-time
  • Shoe Carnival
  • Rogers, AR
  • Job Description Starting Wage: $16.15 Are you passionate about the retail world and eager to take on a leadership role i...
  • 3/26/2024 12:00:00 AM

Rogers is located in Northwest Arkansas, United States, one of the fastest growing metro areas in the country. Rogers was the location of the first Walmart store, whose corporate headquarters is located in neighboring Bentonville. Rogers is a city in the Ozarks in Benton County. Daisy Outdoor Products, known for its air rifles, has both its headquarters and its Airgun Museum in Rogers. As of the 2010 census, the city had a population of 55,964. In 2017 the estimated population was 66,430, making it the sixth-most populous city in the state. Rogers is part of the Fayetteville-Springdale-Rogers ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$89,899 to $122,677
Rogers, Arkansas area prices
were up 1.2% from a year ago

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