Customer Information Center Manager jobs in Portsmouth, OH

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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District Manager
  • District Manager
  • Elkhart, IN FULL_TIME
  •  

    Description

    Using your past leadership experience, you will:

    • Grow a portfolio of successful businesses: Develop district-level strategies to achieve each restaurant’s financial, operational and customer-service goals, while addressing each unit’s unique strengths and challenges.  Develop and execute store level plans that build sales, increase profits and develop people.
    • Lead a team of leaders:  Motivate, coach and strengthen General Managers as team leaders and restaurant operators.
    • Serve as a resource:  Provide expertise on key customer issues, team staffing and management, restaurant operations and company policies and procedures.
    • Build successful teams:  Analyze the staff and be able to devise the right kind of talent management and recruiting strategies.  Identify training gaps and work to fill them.

    Requirements

    • Multi-unit restaurant operations leadership experience in the QSR segment
    • Proven sustainable success in scoring above system averages in key operation metrics
    • A track record of distinguished accomplishments in prior employment
    • Recent restaurant opening experience
    • Assertive, self-directed leader
    • Strong analytical skills and an ability to take action based on data
    • Effective recruiter and developer of people
    • A valid Driver’s License and a good driving record

    Compensation

    Tria has created an environment that rewards hard work, dedication and commitment.  This position offers:

    • Competitive base salary commensurate with experience
    • Structured bonus potential
    • Wellness benefits including health and dental insurance
    • Additional executive-level perks include a company car, cell phone reimbursement, company credit card
    • Paid time off
  • 12 Days Ago

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Call center customer
  • Big Sandy Superstore
  • Franklin, OH FULL_TIME
  • Call Center Customer Service Representative Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our call center customer service representatives are an...
  • 27 Days Ago

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General Manager
  • The Counseling Center
  • Franklin, OH FULL_TIME
  • Position Title: General Manager Program: Bridges Position Status: Full Time, Salary Exempt JOB SUMMARY The General Manager provides administrative and supervisory support to specific program areas.Pro...
  • 1 Month Ago

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DSP I- Case Manager
  • The Counseling Center
  • Portsmouth, OH FULL_TIME
  • Position: DSP I - Case Manager Department: SC Transitional Position Status: Full Time JOB SUMMARY The Case Management Specialist (DSP1) provides needs assessments to clients, and performs duties relat...
  • 22 Days Ago

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DSP I - Evening Case Manager
  • The Counseling Center
  • Portsmouth, OH FULL_TIME
  • Position: DSP I - Case Manager Department: Evening Case Management Position Status: Full Time JOB SUMMARY The Case Management Specialist (DSP1) provides needs assessments to clients, and performs duti...
  • 1 Month Ago

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Shift Manager
  • Fourteen Foods Career Center
  • Olive, KY FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 22 Days Ago

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0 Customer Information Center Manager jobs found in Portsmouth, OH area

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Warehouse Associate
  • Walmart
  • Portsmouth, OH
  • **Job Summary:** As a Warehouse Associate at Walmart, you will play a crucial role in the efficient operation of the dis...
  • 4/26/2024 12:00:00 AM

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Material Handler
  • Walmart
  • Portsmouth, OH
  • **Job Summary:** As a Material Handler at Walmart, you will be responsible for efficiently managing the flow of material...
  • 4/26/2024 12:00:00 AM

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Service Center Manager
  • Dayton Freight
  • Bidwell, OH
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-cen...
  • 4/24/2024 12:00:00 AM

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Forklift Operator
  • Walmart
  • Greenup, KY
  • **Job Summary:** As a Forklift Operator at Walmart, you will be responsible for safely and efficiently operating forklif...
  • 4/24/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Portsmouth, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM

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Patient Access Representative I
  • West Tennessee Healthcare
  • Jackson, OH
  • Category: Admin Support City: Jackson State: Tennessee Shift: Job Description Summary: Applicants can be considered for ...
  • 4/23/2024 12:00:00 AM

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Operations Associate
  • McDonald's
  • Portsmouth, OH
  • McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that se...
  • 4/23/2024 12:00:00 AM

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Human Resources Lead
  • Rural King Supply
  • Portsmouth, OH
  • Overview: About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associate...
  • 4/23/2024 12:00:00 AM

Portsmouth is a city in and the county seat of Scioto County, Ohio, United States. Located in southern Ohio 41 miles (66 km) south of Chillicothe, it lies on the north bank of the Ohio River, across from Kentucky, just east of the mouth of the Scioto River. The population was 20,226 at the 2010 census. Portsmouth is at the confluence of the Ohio, Scioto, and Little Scioto rivers. It is a midway point among four major cities: Charleston, West Virginia, Cincinnati and Columbus, Ohio; and Lexington, Kentucky, each of which are approximately ninety miles away (roughly a two-hour drive). Much of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$90,928 to $124,074
Portsmouth, Ohio area prices
were up 1.3% from a year ago

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