Customer Information Center Manager jobs in Pocatello, ID

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Account Rep-R00020
  • Rent-A-Center
  • Pocatello, ID FULL_TIME
  • Rent A Center

    Ready to do your best work? 

    Interested in a minimum starting hourly rate of $16.25?

    Why should you apply in just a few clicks?

    • Paid Time Off and Sundays Off -- We are Closed!
    • Full-Time Employment and a Consistent Schedule
    • Weekly Pay (companywide) or Daily Pay (app that allows easy access to pay as it is earned each day)
    • Award Winning Culture with the Opportunity to Advance
    • Great Benefits (health insurance, 401(k) with company match, etc.)

    What will you do? Provide underserved customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives!

    A day in the life of a Customer Account Representative:

    • Customer Service: Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes
    • Deliveries & Pickups: Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures
    • Merchandising: Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind

    What are the minimum requirements?

    • High school diploma or equivalent
    • Must be at least 18 years of age
    • Valid state driver's license and good driving record -- You WILL you be driving the company vehicles
    • Ability to lift and move product such as furniture, electronics, and appliances
    • Great communication and customer service skills

    What are some additional helpful traits?

    • Seeking more than just a job, but a CAREER
    • A desire to improve our customer's lives
    • A hunger to learn the business
    • Grit and determination

    This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

    Full job description provided in Onboarding

  • 1 Month Ago

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Inside Sales/Customer Service Representative
  • The Masonry Center, Inc.
  • Pocatello, ID FULL_TIME
  • Customer Service RepresentativeJob Summary:The Customer Service Representative is responsible for servicing and maintaining client relationships through accurate pricing and inventory verification inq...
  • 27 Days Ago

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Freedom of Information Act Analyst
  • EM Key Solutions Inc
  • Pocatello, ID FULL_TIME
  • FOIA Analyst (Freedom of Information Act) In this role, all duties will be performed onsite. The Analyst will support our customer's mission to help maintain transparency in our government by providin...
  • 15 Days Ago

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Vice President of Information Technology
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview The Vice President of Information Technology will lead teams in the planning, development, delivery and evaluation of reliable and supportive infrastructure and applications designed to meet ...
  • 1 Month Ago

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Information and Communications Technology (ICT) Foreman
  • JKL Associates
  • Pocatello, ID FULL_TIME
  • The Information and Communications Technology (ICT) Foreman is responsible for planning, implementing, and commissioning technology systems. This field working position would give onsite team members ...
  • 9 Days Ago

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Student Application Analyst, Information Technology (1082)
  • Idaho State University
  • Pocatello, ID FULL_TIME
  • Student Application Analyst, Information Technology (1082)Pocatello - MainInstitution InformationIdaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching in...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Pocatello, ID area

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EMTB / EMTA / Paramedic / LPN / RN
  • Idaho State Job Bank
  • Pocatello, ID
  • EMTB / EMTA / Paramedic / LPN / RN at Biomat USA, Inc. in Pocatello, Idaho, United States Job Description Do you want to...
  • 4/18/2024 12:00:00 AM

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Center Medical Spec - LPN/LVN
  • Idaho State Job Bank
  • Pocatello, ID
  • Center Medical Spec - LPN/LVN at Biomat USA, Inc. in Pocatello, Idaho, United States Job Description Would you like to j...
  • 4/18/2024 12:00:00 AM

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Pharmacy Technician / Pharm Tech Apprenticeship
  • Idaho State Job Bank
  • Pocatello, ID
  • Pharmacy Technician / Pharm Tech Apprenticeship at Walgreens in POCATELLO, Idaho, United States Job Description Job Desc...
  • 4/18/2024 12:00:00 AM

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FEMA - Construction Specialist (Nationwide Openings)
  • Idaho State Job Bank
  • Pocatello, ID
  • FEMA - Construction Specialist (Nationwide Openings) at CDM Smith in Pocatello, Idaho, United States Job Description 272...
  • 4/18/2024 12:00:00 AM

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Operations Specialist - R-28740
  • Idaho State Job Bank
  • Pocatello, ID
  • Operations Specialist - R-28740 at Land O'Lakes Inc. in Pocatello, Idaho, United States Job Description Operations Speci...
  • 4/18/2024 12:00:00 AM

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Area Supervisor
  • Idaho State Job Bank
  • Pocatello, ID
  • Area Supervisor at Ross Stores, Inc. in Pocatello, Idaho, United States Job Description Our values start with our people...
  • 4/18/2024 12:00:00 AM

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Logistics Terminal Manager
  • Idaho State Job Bank
  • Pocatello, ID
  • Logistics Terminal Manager at Midwest Motor Express, Inc. in POCATELLO, Idaho, United States Job Description Our Pocatel...
  • 4/18/2024 12:00:00 AM

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MA / CMA / CNA - Pain and Spine Specialists- Pocatello-PartTime
  • MOUNTAIN VIEW HOSPITAL LLC
  • Pocatello, ID
  • Job Details Level Entry Job Location Pain Specialists Pocatello - Pocatello, ID Position Type Part Time Education Level ...
  • 4/17/2024 12:00:00 AM

Pocatello (/ˈpoʊkəˈtɛloʊ/ (listen)) is the county seat and largest city of Bannock County, with a small portion on the Fort Hall Indian Reservation in neighboring Power County, in the southeastern part of the U.S. state of Idaho. It is the principal city of the Pocatello metropolitan area, which encompasses all of Bannock county. As of the 2010 census the population of Pocatello was 54,255. Pocatello is the fifth-largest city in the state, just behind Idaho Falls (population of 56,813). In 2007, Pocatello was ranked twentieth on Forbes list of Best Small Places for Business and Careers. Pocate...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$86,546 to $118,095
Pocatello, Idaho area prices
were up 2.5% from a year ago

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