Customer Information Center Manager jobs in Pittsfield, MA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Insurance Inspector
  • Information Providers, Inc
  • Goshen, MA PART_TIME
  • Are you looking for a new career that allows you to work independently, is flexible, and challenging every day, then we have a new and exciting career for you!

    Come work with US!
    We are looking for Experienced Independent Contractors! We can be your main income source, or we can provide a supplement to your current income.

    Information Providers, Inc is a field service company that conducts underwriting surveys of residential and commercial properties for insurance companies throughout 28 states.

    For 27 years, Information Providers, Inc. (IPI) (https://www.informationproviders.com) has been the industry leader and innovator in providing quality, professional and unparalleled service to our customers. We are an industry leader that believes customers prefer to do business with a focused and dedicated service provider! We provide professional development processes that will increase your skill and experience for both work and personal growth. There are many opportunities to take on new challenges and responsibilities. Our management has years of industry experience and knowledge they are ready to share.

    Information Providers, Inc. (IPI) is looking for self-starting, self-motivated and self-directed independent contractors (1099) to work in an area of their choosing, around the area in which they live. We can provide a supplement to your current income or become your main source of income.

    This Position:

    As an Insurance Inspector you’ll be on-site conducting insurance underwriting inspections collecting data for a condition assessment, measurement dimensions of the property. Including but not limited to photographs, all sides of the home, roof photos and exterior amenities, hazards, conditions and identifying building materials of the risk. Upon completion all information collected will be uploaded into an internet-based platform.

    What’s needed and required:

    1. Self-starter who enjoys independence!
    2. Willingness to work outdoors in all season’s Reliable vehicle for going to and from inspections.
    3. Windows Based Computer with Internet access
    4. Measuring wheel and a phone to take photos.

    What we Offer:

    · Flexible schedule allowing you to dictate your own routes and hours.
    · Large volumes of field inspections
    · Experienced field management support
    · User Friendly Platform to work with Growth and leadership opportunities.

    Our IC’s are paid on a fee based inspection. The type of inspection dictates the fee given for each report.

    Job Type: Part-time

    Pay: $15.00 - $30.00 per hour

    Expected hours: 10 – 29 per week

    Schedule:

    • Day shift

    Work setting:

    • In-person

    Ability to Relocate:

    • Goshen, MA: Relocate before starting work (Required)

    Work Location: In person

  • 5 Days Ago

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Insurance Inspector
  • Information Providers, Inc
  • Pittsfield, MA PART_TIME
  • Are you looking for a new career that allows you to work independently, is flexible, and challenging every day, then we have a new and exciting career for you! Come work with US!We are looking for Exp...
  • 22 Days Ago

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Facilities Manager
  • The Rowe Center
  • Rowe, MA FULL_TIME
  • Established in 1924, The Rowe Center is a warm, friendly, and always exciting place to work. Our staff is small, and as a nonprofit, we ask a lot of our employees; however, The Rowe Center provides a ...
  • 1 Month Ago

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Practice Manager
  • The Brien Center
  • Pittsfield, MA FULL_TIME
  • Weekdays, 1st Shift! No nights, weekends or holidays!General DescriptionCoordinate and manage all office operations for the agency's outpatient clinics. Ensure consistent processes in all outpatient c...
  • 15 Days Ago

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Case Manager | Family Support and Stabilization
  • Gandara Center
  • Pittsfield, MA FULL_TIME
  • Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance an...
  • 20 Days Ago

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Case Manager
  • Mountainside Treatment Center
  • Canaan, CT FULL_TIME
  • Aftercare Coordinator / Case Manager Canaan, CT About the Position: Mountainside is hiring an Aftercare Coordinator to join our Continuing Care team! The best candidate for this position would be orga...
  • 8 Days Ago

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0 Customer Information Center Manager jobs found in Pittsfield, MA area

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Part time Customer Service Representative $17 hourly
  • Raymour and Flanigan
  • Pittsfield, MA
  • Job Description Part time Customer Service Representative for our newPittsfield, MA showroom located at 665 Merrill Road...
  • 4/16/2024 12:00:00 AM

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Customer Service Representative $17 hourly
  • Raymour and Flanigan
  • Pittsfield, MA
  • Job Description Full time Customer Service Representative for our newPittsfield, MA showroom located at 665 Merrill Road...
  • 4/16/2024 12:00:00 AM

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Customer Service Representative
  • Suburban Propane, LP
  • Greenfield, MA
  • > > **Customer Service Representative** **Greenfield , MA** **JOB ID: 6712** **JOB CATEGORY: Customer Service** **POSITI...
  • 4/16/2024 12:00:00 AM

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Customer Service Specialist II
  • General Dynamics Information Technology
  • Menands, NY
  • We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects ...
  • 4/15/2024 12:00:00 AM

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Service Advisor - Truck Care
  • Loves Travel Stops & Country Store
  • Canaan, NY
  • Req ID: 433397 Address: 12845 Route 22 Canaan, NY, 12029 Welcome to Love’s! OBJECTIVE: Service Advisors drive sales succ...
  • 4/14/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Nassau, NY
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 4/14/2024 12:00:00 AM

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Customer Service Representative - Remote
  • HealthHelp, Inc.
  • East Greenbush, NY
  • **Customer Service Representative - Remote** * 99 Troy Rd, East Greenbush, NY 12061, USA * Employees can work remotely *...
  • 4/13/2024 12:00:00 AM

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Customer Service Specialist II
  • General Dynamics Information Technology
  • Menands, NY
  • We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects ...
  • 4/12/2024 12:00:00 AM

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$102,182 to $139,430
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago

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