Customer Information Center Manager jobs in Ohio

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Co Manager - Garage Clothing - Easton Town Center - Columbus, OH
  • Garage Clothing - Co Manager - Easton Town Center...
  • Columbus, OH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top employers for Young people 2020! Be part of our team ! We are currently looking for an Associate Manager.

    The Associate Manager reports to the Store Manager and participates in all the essential duties which contribute to the efficient and profitable operation of the store, in accordance with the Company policies and procedures.

    The Associate Manager assists the Store Manager in leading the team and is responsible for all store operations. He/She leads by example in providing exceptional customer service and demonstrating brand selling skills in order to maximize sales and optimize the customer experience in the store.

    The Associate Manager ensures that all elements of the Groupe Dynamite brand image and visual presentation requirements are understood and adhered to by the team. He/She works with the Manager and the DSS and provides feedback to help in decision making and driving business results.

    Qualifications & competencies:

    • 2 years retail experience with a minimum of 1 year management experience;
    • High school diploma post-secondary education in business or related discipline, an asset;
    • Highly goal-oriented;
    • Dynamic and driven;
    • Team player;
    • Client-focused;
    • Strong communication and coaching skills;
    • Ability to organize, prioritize, delegate and follow up;
    • Ability to resolve problems;
    • Ability to lead;
    • Pro-active and innovative;
    • Computer literate (Microsoft Office).

    GRG USA LLC is committed to employment equity. Only retained candidates will be contacted for an interview

    Experience

    Required
    • 1 year(s): Management
    • 2 year(s): Retail

    Education

    Required
    • High School or better
  • 22 Days Ago

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Garage Clothing - Assistant Store Manager - Easton Town Center - Columbus, OH
  • Garage Clothing - Assistant Store Manager - Easton...
  • Columbus, OH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 22 Days Ago

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Garage Clothing - Store Manager - Easton Town Center - Columbus, OH
  • Garage clothing - Store manager - Easton Town...
  • Columbus, OH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 22 Days Ago

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Manager - Systems Engineering - Information Services Data Center
  • METROHEALTH SOUTH CAMPUS
  • Cleveland, OH FULL_TIME
  • Location: MetroHealth Old Brooklyn Campus Biweekly Hours: 80.00 Shift: Mon - Fri 8 AM o 5 PM The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundatio...
  • 29 Days Ago

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Construction Manager
  • COMTEC INFORMATION SYSTEMS
  • Cleveland, OH CONTRACTOR
  • Job Title: Construction Manager II Location: 3601 Ridge Rd Cleveland OH USA 44102 Hiring Type: Contract (04/01/2024 to 03/31/2025) Additional Notes: Construction Manager needed for new service center ...
  • 15 Days Ago

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Construction Manager
  • COMTEC INFORMATION SYSTEMS
  • Cleveland, OH CONTRACTOR
  • Job Title: Construction Manager II Location: 3601 Ridge Rd Cleveland OH USA 44102 Hiring Type: Contract (04/01/2024 to 03/31/2025) Additional Notes: Construction Manager needed for new service center ...
  • 15 Days Ago

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RN Registered Nurse - Surgical, Oncology, General Medicine, Hospice
  • Ascension
  • Grand Blanc, MI
  • Details Sign On Bonus: $3,375 Department: Surgical, Oncology, General Medicine, Hospice Schedule: Part Time Days 7 AM - ...
  • 4/25/2024 12:00:00 AM

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RN Registered Nurse - Surgical Telemetry
  • Ascension
  • Grand Blanc, MI
  • Details Sign On Bonus: $20,000 Department: 2 South Telemetry Schedule: Full Time Nights 7p-7:30a. Sun-Thurs & EOWE. Week...
  • 4/25/2024 12:00:00 AM

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RN Registered Nurse - Surgical Telemetry
  • Ascension
  • Grand Blanc, MI
  • Details Sign-on bonus: $20,000 Department: 2 South Telemetry - Surgical Stepdown Schedule: Full Time Night Shift 7p-7:30...
  • 4/25/2024 12:00:00 AM

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RN Registered Nurse - CVC Cardiovascular Care
  • Ascension
  • Grand Blanc, MI
  • Details Sign-on bonus: $20,000 Department: 3 South Telemetry - CVC Schedule: Full Time Night Shift 7pm to 730 am Monday ...
  • 4/25/2024 12:00:00 AM

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Inventory Manager
  • Hudson Group
  • Boston, MA
  • Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants o...
  • 4/25/2024 12:00:00 AM

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Mammo Tech PT, Breast Center The Woodlands
  • Memorial Hermann Health System
  • The Woodlands, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 4/25/2024 12:00:00 AM

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PRN Mammography Tech, Katy Breast Center
  • Memorial Hermann Health System
  • Katy, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 4/25/2024 12:00:00 AM

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Registered Nurse - Neuro IMU (Nights) Southwest
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 4/25/2024 12:00:00 AM

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$97,402 to $132,907

Customer Information Center Manager in Atlantic City, NJ
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
December 08, 2019
Customer Information Center Manager in Chattanooga, TN
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December 22, 2019
Customer Information Center Manager in Salt Lake City, UT
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January 19, 2020