Customer Information Center Manager jobs in Newark, OH

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Co Manager - Garage Clothing - Easton Town Center - Columbus, OH
  • Garage Clothing - Co Manager - Easton Town Center...
  • Columbus, OH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top employers for Young people 2020! Be part of our team ! We are currently looking for an Associate Manager.

    The Associate Manager reports to the Store Manager and participates in all the essential duties which contribute to the efficient and profitable operation of the store, in accordance with the Company policies and procedures.

    The Associate Manager assists the Store Manager in leading the team and is responsible for all store operations. He/She leads by example in providing exceptional customer service and demonstrating brand selling skills in order to maximize sales and optimize the customer experience in the store.

    The Associate Manager ensures that all elements of the Groupe Dynamite brand image and visual presentation requirements are understood and adhered to by the team. He/She works with the Manager and the DSS and provides feedback to help in decision making and driving business results.

    Qualifications & competencies:

    • 2 years retail experience with a minimum of 1 year management experience;
    • High school diploma post-secondary education in business or related discipline, an asset;
    • Highly goal-oriented;
    • Dynamic and driven;
    • Team player;
    • Client-focused;
    • Strong communication and coaching skills;
    • Ability to organize, prioritize, delegate and follow up;
    • Ability to resolve problems;
    • Ability to lead;
    • Pro-active and innovative;
    • Computer literate (Microsoft Office).

    GRG USA LLC is committed to employment equity. Only retained candidates will be contacted for an interview

    Experience

    Required
    • 1 year(s): Management
    • 2 year(s): Retail

    Education

    Required
    • High School or better
  • 22 Days Ago

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Garage Clothing - Assistant Store Manager - Easton Town Center - Columbus, OH
  • Garage Clothing - Assistant Store Manager - Easton...
  • Columbus, OH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 22 Days Ago

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Garage Clothing - Store Manager - Easton Town Center - Columbus, OH
  • Garage clothing - Store manager - Easton Town...
  • Columbus, OH FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 22 Days Ago

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Building Science Manager
  • COMTEC INFORMATION SYSTEMS
  • Columbus, OH FULL_TIME
  • Location: Columbus, OH and Indianapolis, IN Requirement: Must Have- 5 years of asbestos, mold, and lead experience, Minimum 5 years with asbestos inspector license (any city); current or prior with do...
  • 29 Days Ago

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Information Technology Specialist
  • Educational Service Center of Central Ohio
  • Delaware, OH FULL_TIME
  • JobID: 19976 Position Type: Technology Date Posted: 11/29/2023 Location: Educational Service Center of Central Ohio District: ESC of Central Ohio - website Description: Provide desktop support service...
  • 19 Days Ago

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Information Security Engineering Manager
  • Wells Fargo
  • Columbus, OH FULL_TIME
  • In this role you will: Manage a team of engineers that design, document, test, maintain and provide issue resolution recommendations for highly complex security solutions related to networking, cloud,...
  • 16 Days Ago

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0 Customer Information Center Manager jobs found in Newark, OH area

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Collections Coordinator - Past Due Accounts
  • Central Point Partners
  • Columbus, OH
  • Title: Collections Coordinator Company: Flightsafety International JobID#: 1192 Position Type: Contract (6 months with p...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Russell Tobin
  • Columbus, OH
  • Position – Customer Service Representative. Location – Columbus, OH Duration – 6 Months Contract Rate - $18 - $19.17 Pos...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Russell Tobin
  • Columbus, OH
  • Job Description Job Description Position – Customer Service Representative. Location – Columbus, OH Duration – 6 Months ...
  • 4/26/2024 12:00:00 AM

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Customer Experience Agent (Evening/Remote)
  • BrightView Holdings, Inc.
  • New Albany, OH
  • ** Customer Experience Agent (Evening/Remote)** Customer Service New Albany, OH **Description** *Position at BrightView ...
  • 4/25/2024 12:00:00 AM

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Customer Experience Agent (REMOTE)
  • BrightView Holdings, Inc.
  • New Albany, OH
  • ** Customer Experience Agent (REMOTE)** Customer Service New Albany, OH **Description** *Position at BrightView Enterpri...
  • 4/25/2024 12:00:00 AM

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Full-Time Customer Service Representative
  • Dayton Freight
  • Columbus, OH
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professio...
  • 4/25/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Pickerington, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM

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Senior Field Service Representative
  • Eaton
  • Westerville, OH
  • Eatons ES AMER ESS division is currently seeking a Senior Field Service Representative.The expected annual salary range ...
  • 4/22/2024 12:00:00 AM

Newark is a city in and the county seat of Licking County, Ohio, United States, 33 miles (53 km) east of Columbus, at the junction of the forks of the Licking River. The estimated population was 49,423 at the 2017 census, which makes it the 16th largest city in Ohio. It is the site of much of the Newark Earthworks, a major ancient complex built by the Hopewell culture. The Great Circle portion and additional burial mounds are located in the neighboring city of Heath, Ohio. This complex has been designated as a National Historic Landmark and is operated as a state park by the Ohio History Conne...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$97,202 to $132,636
Newark, Ohio area prices
were up 1.3% from a year ago

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