Customer Information Center Manager jobs in New Jersey

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Industrial Air Sales Manager - Compressor Technique, Jersey City, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Jersey, NJ FULL_TIME
  • Industrial Air Sales Manager - Compressor Technique, Jersey City, NJ
    Functional area: Sales
    Country: United States
    City: Jersey City, NJ
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 26, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Mission: Manage, call on, and sell industrial equipment to customers in assigned territory.

    Product Sales - The Sales Representative prospects, sources, and maintains quality customers in assigned areas. This role requires to achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project the number of contacts to be made. The Sales Representative manages, calls on, and sells products directly to customers in assigned areas and will actively engage in planned prospecting activities geared at increasing the customer base. They will follow up on new leads and referrals resulting from field activity and establish rapport through maintaining regular contact with existing and new customers (particularly key accounts). Responding promptly to customer inquiries, introducing new products and upgrades, studying customer needs, and coordinating customer service are abilities the Sales Representative should have.

    Additional duties of a Sales Representative include:
    * Preparing and presenting quotes, proposals, pricing, and credit terms. Overseeing customer services through quality checks and follow-up; to help in identifying and resolving customer concerns.
    * Maintaining a professional image at all times through personal actions and initiatives. Enhancing division and Company reputation and brand image by consistently working to implement the Company's core values of commitment, interaction, and innovation.
    * Obtaining, developing, preparing, delivering, and presenting sales materials, exhibits, and promotional programs when attending exhibits, conferences, meetings, and other local, regional, and national promotional opportunities.

    Training & Development- The Sales Representative is expected to continuously update their job knowledge (for both products and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations.

    Reporting - The Sales Representative prepares reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. These reports may also be on special developments, information, or feedback gathered through field activity, including recommendations for product, service, pricing changes, and evaluation of competitive developments.

    Perform other duties as assigned.


    To succeed, you will need

    Skills and experience
    * Four-year degree in engineering, business, or marketing preferred or equivalent work experience.
    * 5 years of direct sales experience or customer service experience, industrial equipment sales preferred.
    * Must be proficient in Microsoft Office, including PowerPoint, Word, and Excel.
    * Must be self-directed.
    * Must have excellent organizational, interpersonal verbal, and written communication skills.
    * Have proven business analysis skills.
    * Up to 35% overnight travel.
    * Must have and maintain a valid driver's license
    * Car allowance $800 - $1100 / month depending on vehicle, unlimited fuel reimbursement.


    In return, we offer you

    Drive your Career, Explore Opportunities, and Realize your Passion . . .Choose your career with us!
    Attractive benefits Include:
    *Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan with company matching.
    *Health insurance / Dental insurance / Vision insurance / Life & Disability insurance, along with Maternity and Paternity Leave offered.
    *Paid time off, 3 weeks of vacation, 8 fixed holidays, and up to 5 floating holidays.
    *Potential compensation; $69K base with lucrative comp plan for 6-figure total comp

    City
    Jersey City, NJ

    Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 1 Month Ago

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Customer/Client Services Associate
  • Construction Information Systems (CIS)
  • Mahwah, NJ FULL_TIME
  • CIS, a rapidly growing local company, hires the best -- people with a desire to jump in and join our fast-paced, client-oriented environment. We are currently seeking a Client Services Associate to wo...
  • Just Posted

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Customer/Client Services Associate
  • Construction Information Systems (CIS)
  • Kinnelon, NJ FULL_TIME
  • CIS, a rapidly growing local company, hires the best -- people with a desire to jump in and join our fast-paced, client-oriented environment. We are currently seeking a Client Services Associate to wo...
  • Just Posted

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Allocation / Customer Service Representative
  • Core Force / Information Solutions
  • Edison, NJ FULL_TIME
  • Customer Service RepresentativeEdison, NJ 08837The Company:Information Solutions, located in Edison, NJ, provides full service back-office solutions to retail supply chain wholesalers. This includes i...
  • 29 Days Ago

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Administrative Assistant/Customer Service Specialist
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • ```Job Summary:```We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptio...
  • 30 Days Ago

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Customer Service Representative
  • Service First Information Solutions. LLC
  • Hammonton, NJ FULL_TIME
  • We need you! Join a rapidly growing company in the financial services sector. Take the opportunity to learn and vertically move within an innovative industry with great opportunities for professional ...
  • 6 Days Ago

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Senior Project Manager - Engineering
  • Ace Hardware
  • Oak Brook, IL
  • About This Role Senior Project Manager will be responsible for the implementation of large technology and innovation pro...
  • 4/24/2024 12:00:00 AM

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Assistant Center Manager
  • CSL Plasma
  • Homestead, PA
  • The Opportunity Reporting to Center Manager - In the absence of the center manager, you will have ultimate responsibilit...
  • 4/24/2024 12:00:00 AM

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Leasing Consultant, Floating
  • CARROLL
  • Boca Raton, FL
  • Job Description CARROLL is now part of The RMR Group! We are looking for a Floating Leasing Consultant to join our team....
  • 4/24/2024 12:00:00 AM

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Medical Assistant I
  • Corewell Health
  • Royal Oak, MI
  • About Us (Corewell Health): People are at the heart of everything we do, and the inspiration for our legacy of outstandi...
  • 4/24/2024 12:00:00 AM

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NOC Analyst
  • Automobile Club of Southern California
  • Costa Mesa, CA
  • NOC Analyst As an Network Operations Infrastructure Analyst (NOC - Analyst) you will provide support for technical proce...
  • 4/24/2024 12:00:00 AM

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Mortgage Loan Officer
  • Zillow
  • Seattle, WA
  • About the team Zillow Home Loans is on the front lines of radically redefining how consumers buy, sell, and finance home...
  • 4/24/2024 12:00:00 AM

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Operations Quality & Continuous Improvement Supervisor - Orlando, FL
  • CHEP
  • Orlando, FL
  • CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million palle...
  • 4/24/2024 12:00:00 AM

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Network Specialist I - Located in Des Moines, IA
  • Mediacom Communications Corporation
  • Des Moines, IA
  • Located in Des Moines, IA Position: Network Specialist I Who we are: S ince 1995, Mediacom Communications has become a c...
  • 4/23/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$109,154 to $148,943

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