Customer Information Center Manager jobs in Methuen, MA
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
Information Security Operations Manager
- Watts Regulator Company
-
Andover, MA
FULL_TIME
- We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. The Watts Water Technologies family of companies designs and manufactures valves and drains and related products that promote the comfort and safety of people and the quality, conservation and control of water used in commercial, residential, industrial, and municipal applications. Everything we design is made to keep the Earth's most precious resource safer, cleaner, and more useful for our customers. As the Information Security Operations Manager, you will work remote or onsite in North Andover, MA. Reporting to the Senior Manager of Information Security, you will lead a team focused on vulnerability management, monitoring and responding to alerts, evaluating potential malicious activity, and responding to incidents across the Watts global enterprise. You Will: Monitors security alerts and leads the team in identifying and responding to security threats. Ensure monitoring, alerting, and tuning are in place to detect indicators of compromise. Stay current on the threat intelligence landscape. Create and document Standard Operating Procedures (SOPs). Monitor systems for vulnerabilities, provides prioritization, and guide remediation efforts. Evaluate potential business impacts from security breaches and provide strategic and tactical guidance to business decision-makers. Support us in identifying risks and potential controls for mitigating those risks. You Have: At least seven (7) years of experience in systems, network, or security Knowledge of Information Security Concepts within the area of security threats, analyzing security logs, and driving Incident response. Three (3) or more years experience in a people management role. Understanding of security technologies and concepts, including SIEM, MDR/XDR, EDR, and vulnerability management. What’s In It For You: People-First Culture – Enriching and caring for people is at the core of who we are; this includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. 401K Plan Flexible PTO & Generous Paid Holidays Educational Assistance Variety of Medical plan options – choose the one that is right for you! Sustainability – One of Newsweek’s Top 400 of “America’s Most Responsible Companies” for sustainability performance, three years running. Physical Requirements: While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting. Watts in it for you: Competitive compensation based on your skills, qualifications and experience Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Learn more about our benefit offerings here: https://tapintowattsbenefits.com/ How we work: At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources. Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world-class, water-related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation. Learn more about the Watts way, here. Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USA Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China Company Size About 5,000 employees Website http://www.watts.com/ http://www.wattsindustries.com/ http://www.wattsasia.com/ Industry Machinery Founded 1874
- 6 Days Ago
Information System Security Manager
- Avon Protection
-
Salem, NH
FULL_TIME
- Job Title: Information System Security Manager Location: Salem, NH Purpose of Position: Avon Protection Ceradyne, a division of Avon Protection, functioning under a Foreign Ownership Control and Influ...
- 1 Month Ago
INFORMATION CENTER ATTENDANT 1 PART TIME
- The State of New Hampshire
-
Salem, NH
PART_TIME
- State of New Hampshire Job Posting Department of Business and Economic Affairs Bureau of Visitor Services Salem Welcome Center 39-3090 REC ATTNDNTS-1 Information Center Attendant I $14.12 - $18.10 The...
- 1 Month Ago
Center Human Resource Manager
- Hathorne Hill Center
-
Danvers, MA
FULL_TIME
- Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
- 15 Days Ago
Store Manager
- Garage clothing-Store manager-Mall of Rockingham,...
-
Salem, NH
FULL_TIME
- Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
- 16 Days Ago
Assistant Store Manager
- Garage Clothing-Assistant Manager-Rockingham Mall,...
-
Salem, NH
FULL_TIME
- Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
- 10 Days Ago
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0 Customer Information Center Manager jobs found in Methuen, MA area
Customer Service Representative
- Infinite Electronics, Inc.
-
North Andover, MA
- Position Description: Infinite Electronics is investing in bright, agile, and diverse talent to join our Customer Succes...
- 4/18/2024 12:00:00 AM
Regional Field Service Manager
- Rapid Micro Biosystems, Inc.
-
Lowell, MA
- **Regional Field Service Manager** **Job Details** Location: 1001 Pawtucket Blvd, Lowell, MA Winning the race to bring n...
- 4/17/2024 12:00:00 AM
Customer Service Representative
- Infinite Electronics Inc.
-
North Andover, MA
- Position Description: Infinite Electronics is investing in bright, agile, and diverse talent to join our Customer Succes...
- 4/16/2024 12:00:00 AM
Customer Service Lead
- Burlington Coat Factory
-
Haverhill, MA
- Customer Service Lead in Haverhill , Massachusetts 400 Lowell Ave Haverhill MA US 01832 **Overview** If you have strong ...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- MACOM Technology Solutions
-
Lowell, MA
- Headquartered in Lowell, Massachusetts, MACOM is certified to the ISO9001 international quality standard and ISO14001 en...
- 4/16/2024 12:00:00 AM
Customer Service Assistant Full-time
- Partners Bank
-
Kingston, NH
- **Customer Service Assistant I** *.* **Department:** Branch Administration **Reports to:** Branch Manager/Assistant Bran...
- 4/16/2024 12:00:00 AM
Customer Service Representative (Temporary Opportunity)
- Ichgcp
-
Wilmington, MA
- **Customer Service Representative (Temporary Opportunity)** **Charles River Laboratories International Inc (CRL)** ****W...
- 4/15/2024 12:00:00 AM
Customer Service Representative Full Time | Audi/Porsche of Nashua - Nashua, NH, 03060 chevron_right
- Tucci Learning Solutions, Inc.
-
Nashua, NH
- Job Location Audi/Porsche of Nashua - Nashua, NH Proven to have the **best benefits package of New England Dealers,** Ca...
- 4/14/2024 12:00:00 AM
About Methuen, Massachusetts
Methuen /mɛˈθuːɛn/ is a statutory city and an Atlantic resort town in Essex County, Massachusetts, United States. The population was 47,255 at the 2010 census. Methuen lies along the northwestern edge of Essex County, just east of Middlesex County and just south of Rockingham County, New Hampshire. The irregularly-shaped town is bordered by Haverhill to the northeast, North Andover to the east, Lawrence and Andover to the south, Dracut (Middlesex County) to the west, Pelham, New Hampshire (Hillsborough County) to the northwest, and Salem, New Hampshire (Rockingham County) to the north. Meth...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$106,365 to $145,138
Methuen, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Customer Information Center Manager do?
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