Customer Information Center Manager jobs in Meridian, ID

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Center sales manager
  • Rent-A-Center
  • Caldwell, ID FULL_TIME
  • Rent A Center

    Ready to do your best work?

    Interested in a starting hourly rate up to $19?

    Why should I apply in just a few clicks?

    • Paid Time Off and Sundays Off We are Closed!
    • Full-Time Employment and a Consistent Schedule
    • Weekly Pay (companywide)
    • Award Winning Culture with the Opportunity to Advance
    • Bonus potential for Assistant Managers and above
    • Great Benefits MedicalDentalVisionLife InsuranceSupplemental Life InsuranceSpouse / Dependent Life InsuranceShort Term DisabilityLong Term DisabilityFlexible Spending Accounts401(k) Savings Plan w / company matchPaid Time OffLegal InsuranceIdentity Theft Protection PlanHealth Savings AccountsHospital IndemnityCritical IllnessAccident InsuranceLimited Purpose Plan

    What will you do? Provide customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives!

    A day in the life of a Sales Assistant Manager :

    • Sales : Responsible for sales growth through completed rental agreements and prospecting new business and customers
    • Customer Service : Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes
    • Deliveries & Pickups : Opportunity to get out of the store and display a winning spirit through safe and compliant loading / unloading and installation of products, while following all handling and transportation procedures
    • Merchandising : Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind

    What are the minimum requirements?

    • 1-3 years of retail / customer service, sales, or collections experience
    • High school diploma or equivalent
    • Must be at least 18 years of age
    • Valid state driver's license and good driving record You WILL be driving the company vehicles
    • Ability to lift and move product such as furniture, electronics, and appliances
    • Great communication and customer service skills

    What are some additional helpful traits?

    • A desire to improve our customer's lives
    • A hunger to learn the business
    • Grit and determination

    This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business.

    Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

    Benefits

    Paid Time Off Need a little time? You got it! Our Paid Time Off policy provides hours for vacation, personal time, illness, bereavement leave and jury duty.

    We also offer paid holidays throughout the year. Paid Time Off Time off work with pay is offered through a number of programs including vacation, personal time off (PTO), holidays, bereavement leave and jury duty.

    Health & Wellness Happy and healthy coworkers are our #1 goal, so you’ll have access to the tools and coverage that provide comprehensive protection against the high cost of medical care.

    Health & Wellness We offer complete and comprehensive medical, dental, vision and prescription coverage options for individuals and families.

    We provide Basic Life and Accidental Death & Dismemberment (AD&D) Insurance automatically at no cost to coworkers in the event of a serious accident or death.

    You may also take advantage of options such as applicable Health Savings Accounts (with partial funding from RAC), Flexible Spending Accounts, TELEDOC services and more.

    401(k) with Company Match We care so much about your future, we put our money where our hearts are with a 50% match for each dollar you contribute toward your retirement! 401(k) with Company Match The Upbound 401(k) Retirement Savings Plan is a smart way to start savings for your future today, while also getting the benefit of RAC’s great company match.

    You can reduce your current taxable income and build a nest egg by making pre-tax contributions on your paycheck.The company will match 50% for each dollar you contribute up to 6% of your eligible earnings.

    Coworker Perks Working for Upbound provides you with some great perks, like our purchase program and discounts. Coworker Perks Coworker Purchase : You can purchase merchandise through our partner vendors at significant discounts for yourself and your household.

    Coworker Discounts : Whether you are looking for gym memberships, cellular, travel or a host of other goods and services, our coworkers have access to corporate discounts to help keep more money in your pockets.

    Employee Assistance Program : This free resource is available to coworkers and family members 24 hours a day, 7 days a week.

    Benefits include : Advice on everyday life issues (e.g., parenting, childcare)Budgeting and financial assistanceLegal help for family mattersUp to three face-to-face, confidential sessions with a professional counselor

    Last updated : 2024-03-27

  • Just Posted

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Automated System Manager - Immunization Information
  • State of Idaho
  • Boise, ID FULL_TIME
  • Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS People Making a Difference! Applications will be accepted through 4:59 PM MST on the posting end date. Do you li...
  • 1 Day Ago

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Customer Care Center Lead
  • Franklin Energy
  • Boise, ID FULL_TIME
  • POSITION SUMMARY We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municip...
  • 10 Days Ago

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Customer call center
  • Norco, Inc
  • Meridian, ID FULL_TIME
  • Job Description Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to jo...
  • 17 Days Ago

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Technical Service Representative
  • Customer Engineering Services (CES) -cesservice
  • Banks, ID FULL_TIME
  • Job DescriptionJob DescriptionJoin Our Team TodayCES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect wit...
  • 2 Days Ago

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Customer Service Representative/Call Center
  • World Connection LLC
  • Boise, ID FULL_TIME
  • Job descriptionWorld Connection is looking for Energetic Customer Service Specialists to join our Quicken team!Why You'll Choose UsWorld Connection is just the right size to hear your voice, we are bi...
  • 3 Days Ago

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0 Customer Information Center Manager jobs found in Meridian, ID area

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Customer Service Rep
  • Manpower
  • Boise, ID
  • Our client is seeking a dynamic Customer Service Rep IV to join their team. As a Customer Service Rep IV, you will be th...
  • 3/28/2024 12:00:00 AM

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Call Center Representative
  • Mountain West Bank
  • Meridian, ID
  • About the Role: Do you LOVE where we work?? WE DO!! Come work for a company that supports it's communities and values it...
  • 3/28/2024 12:00:00 AM

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Client Care Representative
  • Benjamin Franklin Plumbing
  • Meridian, ID
  • Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? ...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • Manpower USA
  • Boise, ID
  • Our client is seeking a dynamic contract Customer Service Rep IV to join their team. Starting pay $16.60/hr. As a Custom...
  • 3/27/2024 12:00:00 AM

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Remote Customer Service Representative - Idaho
  • 4Patriots
  • Boise, ID
  • 4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality produ...
  • 3/27/2024 12:00:00 AM

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Customer Support & Training 16
  • Intuitive Surgical, Inc.
  • Boise, ID
  • Customer Support & Training ( 16) jobs * Customer Support & Training Location London, Greater London, United Kingdom Cat...
  • 3/27/2024 12:00:00 AM

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Customer Advocate Supervisor - Enrollment
  • Your Health Idaho
  • Boise, ID
  • **Customer Advocate Supervisor - Enrollment** Customer Support Boise, Idaho Minimum Experience **Manager/Supervisor** YH...
  • 3/27/2024 12:00:00 AM

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US - Customer Solutions Rep IV - US4
  • Experis
  • Boise, ID
  • This is Gayatri, Senior Recruiter at Experis IT Manpower Group. Our client, leading Semiconductor manufacturing industry...
  • 3/26/2024 12:00:00 AM

Meridian is a city located in Ada County in the U.S. state of Idaho. As of the 2010 census, the population of Meridian was 75,092 making it the third largest city in Idaho after Boise and Nampa. Meridian is considered the state's fastest-growing city and among the fastest-growing cities in the United States. A 2015 census estimate placed the population at approximately 90,739. With a 2018 non-census population estimate of 106,410 and a 1,000 percent increase in population since 1990, the city is currently estimated as the second largest in the state. Meridian is located at 43°36′51″N 116°23′56...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$92,347 to $126,018
Meridian, Idaho area prices
were up 2.5% from a year ago

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