Customer Information Center Manager jobs in Lafayette, IN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Westminster Information Technology
  • Indianapolis, IN FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    • Handle customer inquiries and complaints
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
  • 3 Days Ago

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Construction Manager
  • COMTEC INFORMATION SYSTEMS
  • Indianapolis, IN FULL_TIME
  • Responsible for field management related to the Remedial Construction Service Area. This position reports directly to the Service Area Manager. REMEDIAL CONSTRUCTION REQUIREMENTS · Willing to travel (...
  • 4 Days Ago

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Building Sciences Manager
  • COMTEC INFORMATION SYSTEMS
  • Indianapolis, IN FULL_TIME
  • Position : Building Sciences Manager Location : Indianapolis, IN and Columbus, OH Type : Direct Hire JOB SUMMARY Responsible for project management and various aspects of fieldwork related to the Buil...
  • 1 Day Ago

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Manager Informatics
  • C0009 Franciscan Alliance Information Services
  • Indianapolis, IN FULL_TIME
  • Franciscan Health Indianapolis Campus 8111 South Emerson Avenue Indianapolis, Indiana 46237 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the...
  • 19 Days Ago

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Chief Information Officer
  • Indiana Hemophilia & Thrombosis Center, Inc.
  • Indianapolis, IN FULL_TIME
  • About IHTC At the Indiana Hemophilia & Thrombosis Center (IHTC), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and h...
  • 1 Day Ago

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Ace Home Center customer service, warehouse West Lebanon, IN
  • Powell Ace Home Center
  • West Lebanon, IN PART_TIME,FULL_TIME
  • Powell Ace Home Center has openings for Yard and inside staff at the West Lebanon store. If you are interested , please come by the store and fill out an application. Responsibilities include: Inside ...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Lafayette, IN area

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Infusion Nurse I - Per Diem - Lafayette
  • Option Care Health
  • Lafayette, IN
  • Extraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the...
  • 3/28/2024 12:00:00 AM

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Postal Mail Processor
  • The Postal Service
  • Lafayette, IN
  • POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest gover...
  • 3/28/2024 12:00:00 AM

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Customer Service Rep
  • Applied Industrial Technologies, Inc.
  • Lafayette, IN
  • ** Customer Service Rep** Location: Lafayette, IN, US, 47905 Company: 1100-Applied Industrial Technologies Customer serv...
  • 3/27/2024 12:00:00 AM

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Medical Billing & Collections Generalist
  • Rotech Healthcare Inc.
  • Lafayette, IN
  • OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
  • 3/27/2024 12:00:00 AM

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Medical Billing & Collections Supervisor
  • Rotech Healthcare Inc.
  • Lafayette, IN
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound ...
  • 3/26/2024 12:00:00 AM

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CNC Field Service Technician - (Remote Work)
  • TMG Chicago
  • Lafayette, IN
  • Job Requisition ID#: 723A With over 20 years of experience supporting the metalworking community of Northern Illinois an...
  • 3/26/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Crawfordsville, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/24/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Logansport, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/24/2024 12:00:00 AM

Lafayette (/ˌlɑːfiːˈɛt, ˌlæf-/ LAH-fee-ET, LAF-ee-ET) is a city in and the county seat of Tippecanoe County, Indiana, United States, located 63 miles (101 km) northwest of Indianapolis and 105 miles (169 km) southeast of Chicago. West Lafayette, on the other side of the Wabash River, is home to Purdue University, which contributes significantly to both communities. Together, Lafayette and West Lafayette form the core of the Lafayette, Indiana Metropolitan Statistical Area. According to the 2010 United States Census, the population of Lafayette was 67,140, roughly a 19% increase from 56,397 in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$95,994 to $130,993
Lafayette, Indiana area prices
were up 1.3% from a year ago

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