Customer Information Center Manager jobs in Kentucky

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service - Test Center Manager
  • Prometric
  • Louisville, KY FULL_TIME
  • ABOUT US: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries worldwide. With over three decades of experience working with clients of all sizes across many industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.     JOB TITLE: Test Center Manager REPORTS TO: Channel Engagement Manager DEPARTMENT: Test Center LOCATION: Louisville, KY TEST CENTER ADDRESS: 7400 New LaGrange Rd.     JOB OVERVIEW The Test Center Manager (TCM) serves as the face of Prometric in test centers worldwide. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.    Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, and personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.            PERKS 12 Paid Holidays Off annually based on work schedule and start date  Vacation  No selling or quotas   Office setting environment   Paid training   Sick time is prorated based on start date 401K  Employee Assistance Program  Vision  FSA   Legal    RESPONSIBILITIES Ensure that the facilities, operations, and performance at the assigned test center consistently meet the standards of Prometric and its testing clients. Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators  Have an understanding of how test center operating costs impact Prometric’s key financial and business drivers and performance against corporate metrics Educate staff on the rationale behind the key performance levers for the business and coach staff on how to efficiently achieve the targets Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility are carried out correctly.   Responsible for hiring and training new Test Center Administrators  Review and approve timesheets and expenses for all staff Ensure all locks and security systems are properly used at the testing facilities. The TCM is responsible for holding keys to the testing facility  Represents the organization with professionalism   Has sufficient knowledge of basic technology to resolve common issues File detailed reports on any irregular test center situations or complaints   Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.  Resolve, report, or escalate candidate and building problems to the appropriate department or manager  Engage with property management to maintain a safe and comfortable testing environment  Acts as a TCA to administer tests Actively participates in Prometric quality assurance, audit programs, and other company initiatives as a team player. Maintain a deep knowledge of policies, practices, and procedures.              QUALIFICATION REQUIREMENTS   EDUCATION High school diploma or equivalent College experience a plus   EXPERIENCE Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) One year of management or supervisory experience required Must be 18 years of age to qualify    SKILLS Ability to communicate with candidates effectively and with professionalism and authority   Ability to learn and apply verbal and written operational instructions Ability to make decisions using appropriate situational judgment Ability to write detailed, accurate, and professional reports and correspondence  Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation  Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, and Explorer web browsing)  Availability - Should be flexible to work various days and times including evenings and weekends, subject to change according to testing demands.   Ability to effectively manage situations that require conflict resolution   PHYSICAL JOB REQUIREMENTS  Must be able to bend, stoop, and lift up to 40 pounds   Ability to remain in a stationary position for extended periods while administering exams   Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room   Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam  Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols   Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
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Youth Advocacy Case Manager
  • Owensboro Area Shelter Information & Services
  • Owensboro, KY FULL_TIME
  • Under the supervision of the Manager of Client Services, provides holistic, comprehensive services to OASIS residential clients, nonresidential clients, and their children.ESSENTIAL DUTIES AND RESPONS...
  • 9 Days Ago

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Director, Health Information Management
  • Med Center Health
  • Bowling Green, KY FULL_TIME
  • Position Summary Functions in a management position, accountable for day-to-day responsibilities to include planning, organizing, directing, controlling, and communicating for all Health Information M...
  • 1 Day Ago

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Center Manager
  • Huntington Learning Center
  • Louisville, KY FULL_TIME
  • The perfect candidate for the Center Manager position can talk to anyone, knows when to be quiet and when to ask questions. Huntington Learning Center has developed a tried and true system that is bui...
  • Just Posted

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Customer Service Agent - Call Center
  • Genesis Call Center, LLC
  • Lexington, KY PART_TIME,FULL_TIME
  • Overview: We are looking for a customer-oriented Customer Service Representative/CSR that will be the liaison to provide product/service information and resolve any emerging programs that our customer...
  • 3 Days Ago

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SENIOR INFORMATION SECURITY MANAGER
  • BrightSpring Health Services
  • LOUISVILLE, KY FULL_TIME
  • Our Company BrightSpring Health Services Overview We are seeking an experienced and dynamic Senior Information Security Manager to join our Information Security Team at BrightSpring Health. As an inte...
  • 19 Days Ago

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Hudson Warehouse Supervisor - Located in Orlando International Airport
  • Hudson Group
  • Orlando, FL
  • Located in Orlando International Airport WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson ...
  • 3/28/2024 12:00:00 AM

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Mammo Tech PT, Breast Center The Woodlands
  • Memorial Hermann Health System
  • The Woodlands, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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PRN CT Tech, Nights Sienna CCC
  • Memorial Hermann Health System
  • Missouri City, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Medical Surgical/Neuro Ortho
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Customer Sales & Service Representative I
  • Mediacom Communications Corporation
  • Quad Cities, IL
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/28/2024 12:00:00 AM

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Pediatric CVOR Scrub RN Full-Time Evenings
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Advanced Heart Failure ICU
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Med Surg RN(Nights)- Northeast
  • Memorial Hermann Health System
  • Humble, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,413 to $127,471

Customer Information Center Manager in Atlantic City, NJ
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December 08, 2019
Customer Information Center Manager in Chattanooga, TN
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Customer Information Center Manager in Salt Lake City, UT
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