Customer Information Center Manager jobs in Idaho

Description

Mountain View Hospital is looking for a Medical Records Clerk to join our team!

JOB SUMMARY:

Reviews medical records after discharge for completeness in compliance with the hospitals bylaws, federal and state requirements. Assures that patient’s abstracts are correctly entered into the chart deficiency system. Monitors accounts being admitted daily for duplication of medical records numbers. Ensures that all transcribed reports are filed in a timely manner in the charts. Communicates with physicians about delinquent reports. Accountable for the accurate transcription of dictated reports. Assures the completion of incomplete medical records within the time frame as specified by the medical staff rules and regulations. Is familiar with requirements of the state and guidelines of timeframes for processing of the charts such as the History and Physical and Operatives report timeframes allowed.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

• Collects all discharged patient charts from the patient care units on a daily basis.
• Collects loose filling for those discharged charts and inserts such filing in proper charts.
• Assembles discharged patient charts according to assembly list.
• Places assembled chart in proper folder according to medical record number.
• Analyzes medical records of discharged patients for completeness and accuracy according to department and hospital policies and procedures.
• Assists in retrieving charts for physician completion.
• Answers incoming calls to the department in a professional, timely manner.
• Forwards all analyzed charts to the coder.
• Pulls delinquency charts according to deficiency list.
• Files all charts back to main file.
• Makes and attaches medical record numbers for new charts.
• Communicates appropriately and clearly to the supervisor, nurse managers, co-workers and physicians.
• Completes annual education requirements.
• Must be able to keep up with work load be able to process a minimum of 20 charts per day.
• Reports to work on time and as scheduled, completes work within designated time.
• Reviews charts thoroughly to ascertain all diagnosis/procedures.
• Performs quality review on records scanned in SRS.
• Reconciles master list with the computer generated in house list on a daily basis.Must check admit and discharge dates for accuracy in the mainframe computer.
• Requests charts daily from storage for next day procedures.
• Files and clears all charts in the dictation room by the end of shift on a daily basis.
• Responsible for knowing hospital policies and being familiar with hospital services that are made.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
• Maintains a good working relationship both within the department and with other departments.
• Participates in educational programs, in-service meetings and completes annual educational requirements.
• Attends all other meetings as required.
• Maintains patient confidentiality at all times.
• Accepts and completes other duties as assigned or requested.
• Retrieves transcribed reports check for errors on transcription notifies company if error is found, has transcription record fixed when updated places in SRS.
• Assured history and physical is on each patients chart prior to surgery.
• Assures operative reports are dictated immediately after surgery.
• Contacts physician for delinquent reports, if necessary.
• Processes physician and other department staff requests in a timely manner.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Qualifications

Education/Certification: High school diploma or general education degree (GED).

Experience: One to three months related experience and/or training; or equivalent combination of education and experience.

Equipment/Technology: Ability to use hospital information system, and operate basic computer functions and software.

Language/Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent and to draw and interpret bar graphs.