Customer Information Center Manager jobs in Hamilton, OH

General Statement of Duties

This employee supervises the planning and development of an enterprise information security strategy and best practices in support of the enterprise's information security architecture. This individual collaborates with key business and IT leaders to develop security and business continuance standards and action plans, directs all security audits and tasks to ensure that the integrity, confidentiality and availability of information to end-users, is not compromised. Establishes strategy and direction for the enterprise's IT security related functions and is accountable for enterprise-wide security results. Employee coordinates assigned activities with other divisions, outside agencies, and the general public and provides highly responsible and complex staff assistance to the Information Technology Manager.

This individual will manage a team but this is primarily a technical role within the division.

Minimum Qualifications (KSAs)

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:
Principles of municipal budget preparation and control.
Principles of human resources management, supervision, training, and performance evaluation.
Pertinent federal, state, and local laws, codes, and regulations.
Principles and practices of business management, project management, and business process design.
Network operating systems, network protocols, LAN/WAN hardware and design concepts, and networked systems management practices.
Distributed data processing and client/server concepts.
Application development and end user information system tools.
Database management.
Hardware components of mainframe, midrange, personal computers and mobile devices.
Current trends in data processing and networking.
Contracts for goods and services; vendor negotiation.
General engineering public records, construction administration and/or geographic/ cartographic concepts and functions. Cloud hosted services (Software as a Service, Platform as a Service, Infrastructure as a ServceService) Cybersecurity methods and best practices.

Skill to:
Operate appropriate computer equipment; use properly all related hardware and software.

Ability to:
Implement and maintain positive employee relations.
Promote and maintain highest integrity throughout all personnel.
Analyze and manage effective EEO/AA programs.
Supervise, direct, and coordinate the work of lower level staff.
Select, manage, supervise, train, and evaluate staff.
Interpret and explain Enterprise Technology Solutions (ETS) policies and procedures.
Prepare clear and concise reports.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work including City and other government officials, community groups, and the general public.
Analyze complex business problems; offer solution strategies.
Organize, prioritize and assign work tasks to staff.
Read, understand and explain material from complex manuals.
Understand and implement large amounts of technical information quickly.
Prepare and administer budgets.
Work in and lead cross-functional team groups.

Twelve months

Exercises direct supervision over professional, technical, and clerical personnel.

Required Education and Experience

TRANSCRIPT AND RESUME MUST BE ATTACHED, OR APPLICAION WILL BE REJECTED

Each applicant must have three years of experience as a Computer Systems Analyst with the City of Cincinnati. Each applicant must also have a Bachelor's Degree from an accredited college or university in computer science/information processing, mathematics, statistics, quantitative analysis, or a related field.

OTHER REQUIREMENTS
Must be an excellent communicator and team builder.
Must pass security clearance.

Working and Physical Conditions

Environmental Conditions: Office environment; exposure to computer screens; noise from computer hardware components.

Physical Conditions: Duties require maintaining physical condition necessary for sitting, standing and walking for prolonged periods of time; light lifting and carrying; general manual dexterity required.

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day
Martin Luther King Day
President's Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner
Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")
Step-child
Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-time employees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.