Customer Information Center Manager jobs in Gillette, WY

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Health Information Management Manager
  • Hot Springs Health
  • Thermopolis, WY FULL_TIME
  • Hot Springs County Hospital District

     Job Description

    MANAGER OF HEALTH INFORMATION MANAGEMENT

    _______________________________________________________________________

    DEPARTMENT:        Health Information Management

    SUPERVISOR:          Chief Financial Officer                                                          

    EMPLOYEE NAME:

    APPROVED BY:       Chief Executive Officer                                 DATE:

    ______________________________________________________________________________

    GENERAL:

    In accordance with the Hot Springs County Hospital District Personnel Policy and Procedure Manual and the requirements of our accrediting bodies, the employee will: support the missionPartnering with our community for quality health and healing”, the five core values “Ownership, Always better than yesterday, Service first, Integrity, and Stewardship of our resources (OASIS).  Our behavior creates our OASIS – a place where we can find safety, sustenance, and a pleasant change from the usual and vision

    of “being the hub for the development and provision of quality health services while ensuring the viability of Hot Springs County Hospital District as a valued healthcare partner in the community.”

     

    The established priorities of Quality, Service, Finance, People, and Growth, will be utilized in decision making. Furthermore, the employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; work as a team player and adhere to the infection control, fire and safety, disaster and hazardous waste policies.  The employee must also demonstrate the competencies for their position, and adhere to policies and procedures of their department. The employee will participate in quality improvement activities.

     

    BEHAVIORAL REQUIREMENTS:

    The following is a list of minimally required behaviors to assist the employee in partnering with our community:

     

    Ownership

    Accepts responsibility for actions, attitudes and health.  Doing things right the first time, every time for excellent results.  Accepts ownership of mistakes and takes constructive action to avoid repeating mistakes.  Works with empowerment to the highest potential both as an individual and as part of the team. Unsatisfied with the status quo or just being “good.”  Contributes to an environment that encourages creative thinking.  Shares ideas and opinions, and supports opportunities to learn and grow.

     

    Always Better Than Yesterday

    Performs at the highest level, always learning and looking for ways to improve, with an unwavering focus on safety.  Celebrates and encourages the contributions of one another. 

    Constructively challenges the status quo by being flexible, adaptable and embracing change as a key element of our future success.   

     

    Service First

    Doing our best every day to anticipate and exceed the expectations of patients, providers and co-workers.  Understands excellence is the result of team effort.  Creates legendary experiences.

     

    Integrity

    Does the right things.  Consistently open, honest, trustworthy and ethical.  Demonstrates respect for patients, their families, staff, providers and the community. 

     

    Stewardship of Our Resources

    Strives to care wisely for our human, financial and natural resources.  Strengthens HSCMH as a partner in the community.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    1. Other duties as assigned.
    2. Overseeing and directing the maintenance of patient medical records ensuring records are accurate and secure. This includes creating policies and procedures to ensure regulatory compliance and the integrity of health information.
    3. Responsible for the Health Information Management department, seeing that all records are completed in a timely manner, all records are complete and meet CAH licensure requirements for patient records.
    4. Evaluate the procedures and functions the medical records are being user for.
    5. Review of the medical records to ensure proper documentation and timely completion.
    6. Co-ordinate the release of medical correspondence and information keeping in mind federal and state laws and statutes.
    7. Responsible for organizing the storage, archiving, retrieval and destruction of medical records.
    8. Demonstrate excellence in ICD-10-CM and CPT coding.
    9. Act as Privacy Officer for HSCMH in the Compliance Program (HIPAA)
    10. Support the AHIMA code of ethics.
    11. Responsible for the overall office activities and financial functions.
    12. Maintain knowledge of Medicare rules and current coding regulations
    13. Develop and update HIM business plan that coincides with HSCMH strategic plan
    14. Effectively manages the human resources of the department including: ensures adequate staffing of positions, interviews, hires, reviews, coaches, promotes, transfers, and separates personnel; assures compliance with policies and procedures; provides actions that are firm, fair, objective, developmental, and timely.
    15. Effectively manages the logistical resources of the department, including budgetary development, compliance, and evaluation of mechanisms to reduce operating costs while maintaining quality of services.
    16. Assists in preparation for state, federal, regulatory and accrediting surveys
    17. Actively participates in a quality management plan consistent with the HSCMH plan to improve organization performance.
    18. Actively participates in facility committees, community and professional organizations.
    19. Attends and holds staff meetings and in-services as required and actively participates in self-development by attending educational programs offered internally and externally.
    20. Provide educational opportunities to staff.
    21. Demonstrates competency in basic computer skills through the capacity to learn and apply electronic applications.
    22. Collaborate with other healthcare professionals in acting as a change agent by identifying areas in need of change, establishing, and implementing a positive and proactive approach to systematic change.

     

    The above duties are intended to describe the key aspects of the work performed by individual(s) assigned to this position. They are not to be construed as an exhaustive listing of requirements relative to the position. Therefore, the employee may be required to perform other duties as assigned

     

    SUPERVISORY RESPONSIBILITIES:

    Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION and/or EXPERIENCE

    The Health Information Management Director shall be:

    1. Associates degree in Health Information Technology or bachelor degree in Health Information Administration, preferred. Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) required. Minimum five years HIM experience preferred.
    2. Minimum 1-2 years of supervisory experience preferred.
    3. Computer skills required
    4. Previous medical office experience or successful completion of a management program preferred.
    5. Possess good communication skills, both orally and written.
    6. Demonstrate maturity, tact and ability to interact with people in a positive and professional manner.

     

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write policies and procedures that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

     

    MATHEMATICAL SKILLS:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and is knowledgeable in metric, apothecary and household measurements and can convert from one system to another.

     

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to modify care based on the developmental / functional age of the patient as well as that of the patient's ethnic background.

     

    CERTIFICATES, LICENSES, REGISTRATIONS:

     

    OTHER SKILLS AND ABILITIES:

    Ability to act as a patient advocate.  Ability to interact with patients, families, visitors and co-workers.  Ability to interact assertively and tactfully when dealing with conflict and in group solving activities.  Ability to demonstrate a professional, open minded approach in identifying problems and resolving problems/conflicts.

     

    Age Specific:

    Must be able to provide care according to the developmental level and or chronological patient served.  This includes, but is not limited to, identifying the needs and abilities of each patient, and demonstrating an understanding of how a patient’s chronological and developmental age influences his/her need for adaptations related to his/her abilities.  Also, an understanding of how a patient’s age impacts his/her ability to deal with and adapt to the care needed/provided is required.  General census of neonatal to geriatric patients.

     

     

    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While filling this position, the employee must regularly lift and or move 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this position include close vision, distance, vision, color vision, peripheral vision, and depth perception.  This position also requires walking or standing to a significant degree.  This position also requires reaching, handling, fingering, feeling, talking, hearing, stooping, bending, crouching, and working with equipment.

     

    WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    The employee is subject to inside and possibly outside weather conditions. The employee is also subject to exposure to blood and body fluids, proximity to moving mechanical parts, electrical shock, exposure to burns and radiant energy, exposure to explosives, exposure to toxic chemicals and biological agents.

    Ho

  • 9 Days Ago

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Lube Center Manager
  • Valvoline - Express Care
  • Douglas, WY FULL_TIME
  • Lube Center Manager The best in the business. Lube Refiners, a Valvoline Express Care operator, is hiring a Lube Center Manager! Our managers act as trusted automotive maintenance experts, customer se...
  • Just Posted

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Assistant Salon Manager - Silverado Center
  • Great Clips
  • GILLETTE, WY FULL_TIME
  • Got shears and a winning attitude? Have a yearning to earn and a desire to support other stylists? Then let’s talk! Maybe you’re a stylist who wants more responsibility, or you’re looking for a new op...
  • 20 Days Ago

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Operations Manager| Ford Wyoming Center
  • Oak View Group
  • Casper, WY FULL_TIME
  • Oak View Group: Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the ...
  • 17 Days Ago

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Case Manager
  • CENTRAL WYOMING COUNSELING CENTER
  • Casper, WY FULL_TIME
  • Conducts thorough and comprehensive Case Management assessments that identify the individual strengths and needs of each client. Synthesizes assessment information to prioritize problems that can be a...
  • Just Posted

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Maintenance Manager
  • Johnson County Healthcare Center
  • Buffalo, WY FULL_TIME
  • JOB DESCRIPTION:The Maintenance Manager is responsible for making assignments for all maintenance projects, ensuring that the work is completed according to standards and is responsible for successful...
  • 5 Days Ago

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0 Customer Information Center Manager jobs found in Gillette, WY area

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Service Technician
  • Floyd's Truck Center
  • Gillette, WY
  • Position Summary: Responsible for performing maintenance on trucks from class 5 through class 8 vehicles and recreationa...
  • 3/28/2024 12:00:00 AM

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Part Time Sales Associate
  • General Nutrition Centers
  • Gillette, WY
  • Company Description As the global leader in health and wellness innovation since 1935, GNC motivates people to reach the...
  • 3/28/2024 12:00:00 AM

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Cashier (Full/Part Time)
  • BJs
  • Gillette, WY
  • Responsibilities Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading...
  • 3/28/2024 12:00:00 AM

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Service Technician
  • Floyd's Truck Center
  • Gillette, WY
  • Position Summary: Responsible for performing maintenance on trucks from class 5 through class 8 vehicles and recreationa...
  • 3/28/2024 12:00:00 AM

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CDL Oil Tanker Driver - Carlsbad, NM
  • Plains
  • Gillette, WY
  • Job Type: Regular Plains All American is an industry-leading transportation and midstream provider specializing in trans...
  • 3/28/2024 12:00:00 AM

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Warehouse Utility (must be 21)
  • Admiral Beverage Corporation
  • Gillette, WY
  • Admiral Beverage believes in investing in its people, business partners, and communities, to continually grow and offer ...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Gillette, WY
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 3/24/2024 12:00:00 AM

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Gillette, WY
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 3/24/2024 12:00:00 AM

Gillette is a city in and the county seat of Campbell County, Wyoming, United States. The population was estimated at 30,560 as of July 1, 2017. Gillette is centrally located in an area involved with the development of vast quantities of American coal, oil, and coalbed methane gas. The city calls itself the "Energy Capital of the Nation," noting that the state of Wyoming provides nearly 35% of the nation's coal. Over the last decade Gillette saw a population increase of 48% from the 2000 census of 19,646 residents. Gillette is located at 44°16′58″N 105°30′19″W / 44.28278°N 105.50528°W / 44...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$88,722 to $121,071
Gillette, Wyoming area prices
were up 2.9% from a year ago

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