Customer Information Center Manager jobs in Germantown, TN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Systems Technician
  • West Cancer Center
  • Memphis, TN FULL_TIME
  • Summary:

    This position is responsible for onsite implementation and support of organizational, departmental, and end-user systems and applications in a clinical and business environment. Exhibits strong communication, organizational, and customer service skills.  Installs, configures, maintains, troubleshoots, tests, and integrates complex computer equipment and healthcare systems.  Coordinates information system priorities and implements projects and tasks. Takes initiative and collaborates with other IT resources to resolve problems. Performs other duties as assigned.

    Education/Training & Experience:

     

    Education/Formal Training

    Work Experience

    Credential/Licensure

     

    REQUIRED:

    Associate's degree in Computer Information Technology or other relevant computer technology.

    Must have at least two (2) years of end-user desktop application support experience or other similar experience.

    N/A

     

    PREFERRED:

    Bachelor’s degree in Computer Engineering or other relevant computer technology.

    N/A

    N/A

     

    SUBSTITUTIONS ALLOWED:

    Applicable experience may be substituted in lieu of educational requirements.

    N/A

    N/A

    Knowledge/Skills/Abilities:

    • Demonstrated ability to work independently, lead others, and to consistently exercise sound judgment and initiative in a wide range of circumstances.
    • Must provide own transportation. Ability to travel to any area of the organization, both local and remote as needed.

     

    Key Job Responsibilities:

    • Provides technical assistance to computer system users.
    • Solves technical problems dealing including PC, printers, networking, and desktop applications.
    • Attends and actively participates in technical meetings.
    • Responds to customer calls and resolves issues in a professional and timely manner. Escalates calls appropriately and work with other technical resources to ensure customer issues and concerns are addressed.
    • Use standard tools, knowledge, and experience to analyze, diagnose, and resolve technical problems.
    • Attends and completes educational sessions, both mandatory and elective.
    • Provides technical training to the end users.
    • Maintains existing support documentation as needed.
    • Completes assigned goals.

    Physical Demands/Conditions:

    • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
    • Must have good balance and coordination.
    • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
    • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
    • The conditions to which the Technician will be subject in this position: The Technician is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
  • 1 Month Ago

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Freelance Side Jobs - Customer Service Representative
  • Customer Service Representative - Fud
  • Memphis, TN OTHER
  • Fud, the World's First Social Hustling Community, is seeking a Freelance Side Jobs - Customer Service Representative to join our community. As an expert and mentor in our community, you will play a vi...
  • 8 Days Ago

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Information Technology Manager
  • Memphis Shelby County Schools
  • MEMPHIS, TN FULL_TIME
  • Purpose and Scope Responsible for directing a staff and the efficient and effective operation of Information Technology. Essential Job Functions Provides leadership and team supervision for assigned p...
  • 23 Days Ago

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Warehouse Technician 2nd Shift
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • DescriptionWarehouse Technician 2nd ShiftDirect Customer Solutions, LLCPage ContentClassificationHourlyReports toOperations Manager_______________________________________________________JOB DESCRIPTIO...
  • 20 Days Ago

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Inventory Specialist
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • DescriptionThis individual will be checking inventory accuracy within the R & S Solutions facility, covering multiple customers. Will investigate variances in product count and cycle counts in various...
  • 23 Days Ago

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Warehouse Technician
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • DescriptionThis position has primary responsibility to properly execute receival, storage, pick, pack, and ship activities of pharmaceutical goods within the R&S Solutions facility. This position repo...
  • Just Posted

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0 Customer Information Center Manager jobs found in Germantown, TN area

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ADC ATTENDANT (Olive Branch, MS)
  • Memphis Goodwill Incorporated
  • Olive Branch, MS
  • ** ADC ATTENDANT (Olive Branch, MS)** **Job Category****:** Production **Requisition Number****:** ADCAT003566 Showing 1...
  • 3/28/2024 12:00:00 AM

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Sales/Service Center Manager
  • ittxylem
  • Memphis, TN
  • Job Details We're Hiring for a Sales/Service Center Manager! If you are excited and passionate about helping #LetsSolveW...
  • 3/28/2024 12:00:00 AM

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ADC ATTENDANT (Collierville ADC Collierville, TN)
  • Memphis Goodwill Incorporated
  • Collierville, TN
  • ** ADC ATTENDANT (Collierville ADC Collierville, TN)** **Job Category****:** Production **Requisition Number****:** ADCA...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative-Southaven
  • Tangeroutletcanada
  • Southaven, MS
  • ** Customer Service Representative-Southaven** **Job Category****:** Field **Requisition Number****:** CUSTO02368 Showin...
  • 3/27/2024 12:00:00 AM

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customer service representative
  • Pfizer, Inc.
  • Memphis, TN
  • **customer service representative (Contract)** Memphis, TN, United States Contract (5 months 26 days) Published 14 days ...
  • 3/27/2024 12:00:00 AM

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Patient Representative Coordinator
  • Sanitas
  • Memphis, TN
  • Job Details Level Entry Job Location Memphis - Whitehaven - Memphis, TN Position Type Full Time Education Level High Sch...
  • 3/26/2024 12:00:00 AM

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Inbound Customer Service Agent-Bodewell (Remote)
  • GE Appliances
  • Memphis, TN
  • At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance co...
  • 3/26/2024 12:00:00 AM

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Customer Service Rep
  • Independent Bank
  • Memphis, TN
  • The customer service representative is responsible for working in the Customer Service Department and Contact Center, an...
  • 3/26/2024 12:00:00 AM

Germantown is a city in Shelby County, Tennessee, United States. The population was 38,844 at the 2010 census. Germantown is a suburb of Memphis, bordering it to the east-southeast. Germantown's economy is dominated by the retail and commercial service sectors; there is no heavy industry in Germantown. In the city center is the "Old Germantown" neighborhood, anchored by a railroad depot (a 1948 reproduction of the 1868 original) and railroad tracks that recall the community's earliest days of development as an outpost along the Memphis and Charleston Railroad. The city hosts many horse shows a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$91,762 to $125,218
Germantown, Tennessee area prices
were up 1.3% from a year ago

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