Customer Information Center Manager jobs in Fitchburg, MA
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
Customer Relations Support Photo (VASR)
- Customer Engineering Services (CES) -cesservice
-
Hudson, MA
FULL_TIME
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Join Our Team Today!
For a limited time, we are offering $1000 sign-on bonuses!
Looking to kickstart a career in technical services?
Do you value independence in planning out your workday?
Hoping to find a company that values maintaining a work/life balance?
Like the idea of a Monday-Friday daytime job?
CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!
What You’ll Do…
You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!
The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.
You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:
Traveling to multiple customer locations on a daily basis
Interacting with customer’s employees, their management personnel, and their customers daily
Scheduling customer visits ensuring that projects and visit goals are completed timely
Assist customer with product promotions and support
Providing customer training as required
Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
Evaluating equipment condition
Utilizing a phone application ticketing system to record daily activities
Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required
About CES
Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
RequirementsThe successful candidate will have the following qualifications:
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Prior experience in retail, merchandising, field service, or customer service preferred
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The ability to relate to customers in a professional and courteous manner
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Good written, verbal, and listening skills
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Good time-management skills
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Ability to perform timely and accurate reporting
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Ability to travel extensively (occasional overnight stays)
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Possess basic computer, mobile device, and web-based applications skills
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Understanding of iPhone and Google Workspace Suite (a plus)
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Some technical aptitude
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The ability to maintain excellent attendance and adherence to assigned work schedules
- The ability to lift up to 50lbs
Requirements:
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High School Diploma or GED (formal training/technical school courses a plus)
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Prior field maintenance experience (a plus)
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Basic Computer and Mathematical Skills
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Ability to adapt to ever-changing environments and work assignments
- Satisfactory driving record. Motor Vehicle report will be reviewed
Benefits
Benefits and Perks:
Company-paid vehicle provided
Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program
Company Provided Cell Phone
Company Credit Card
Paid ST/LT disability
Paid Life Insurance Policy
Paid Time Off
Early Payday Options
- 13 Days Ago
Category Manager (Information Technology)
- TJX Companies
-
Marlborough, MA
FULL_TIME
- Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods...
- 15 Days Ago
Information Technology Manager
- Public Safety OTIS
-
Milford, MA
FULL_TIME
- The Executive Office of Public Safety and Security (EOPSS) is one of the largest secretariats in state government and is comprised of thirteen (13) agencies. Our efforts are focused on policy developm...
- 10 Days Ago
Customer Service/Customer Support Specialist/Call Center
- Wilson Branding
-
Oxford, MA
FULL_TIME
- Wilson Language Training offers competitive pay and excellent benefit programs. Come and join our team! Job Summary: This role focuses on customer satisfaction and supports departmental goals by accur...
- 2 Months Ago
Customer Service Representative/Call Center
- FH Cann & Associates Inc.
-
Leominster, MA
TEMPORARY,FULL_TIME,CONTRACTOR
- This role is for a Federal Contract, you will be required to obtain a Federal public trust clearance. Once hired, for this process you will submit an application that includes personal and employment ...
- 12 Days Ago
Customer Service Representative-Info Center
- Middlesex Savings Bank
-
Westborough, MA
FULL_TIME
- Overview The Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR...
- 1 Month Ago
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0 Customer Information Center Manager jobs found in Fitchburg, MA area
Member Services Representative Weekdays 4pm - 9pm
- Planet Fitness Inc.
-
Maynard, MA
- Benefits: * Opportunity for advancement * Paid time off * Training & development Job Summary The Member Services Represe...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- EARLY ENTERPRISE LLC
-
Nashua, NH
- Job Description Job Description We are looking for a customer-oriented service representative. A customer service repres...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Sinch Weight Loss
-
Worcester, MA
- Job Description Job Description We are searching for a dynamic Nurture Specialist with a strong work ethic, a knack for ...
- 4/23/2024 12:00:00 AM
Member Services Representative Part Time
- Planet Fitness Inc.
-
Leominster, MA
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/22/2024 12:00:00 AM
Patient Access Representative - MAPS Center for Women
- Beth Israel Lahey Health
-
Cambridge, MA
- **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** **Job...
- 4/21/2024 12:00:00 AM
Digital Health Customer Service Representative II
- New England Board of Higher Education
-
Cambridge, MA
- Location Harvard University Graduate School of Education USA - MA - Cambridge Expand Show Other Jobs Job Saved Save Job ...
- 4/21/2024 12:00:00 AM
Ropes Course Attendant - Part Time - $13.50/hr
- Great Wolf Resorts, Inc.
-
Fitchburg, MA
- ** Ropes Course Attendant - Part Time - $13.50/hr** **Job Category****:** Attractions **Requisition Number****:** ROPES1...
- 4/20/2024 12:00:00 AM
Program Manager - Call Center Patient Support Services - Remote
- IQVIA, Inc.
-
Northborough, MA
- **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
- 4/20/2024 12:00:00 AM
About Fitchburg, Massachusetts
Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools.
Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383).
According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$106,166 to $144,866
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
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