Customer Information Center Manager jobs in Fall River, MA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Health Information Specialist
  • COMMUNITY HEALTH CENTER OF CAPE COD
  • Bourne, MA OTHER
  • Job Details

    Job Location:    CHC Bourne - Bourne, MA
    Salary Range:    Undisclosed
    Job Category:    Health Care

    Description

    Qualifications


  • 4 Days Ago

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Center sales manager
  • Rent-A-Center
  • Wareham, MA FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $20 / hr? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Time Empl...
  • 1 Month Ago

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Information Technology (IT) Support Specialist
  • Kennedy-Donovan Center
  • New Bedford, MA FULL_TIME
  • The KDC (Kennedy-Donovan Center) mission is to empower and support people to realize their full potential. We do this by providing a wide range of services for children, adults, and families with deve...
  • 1 Month Ago

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Banking Center Manager - Nantucket
  • The Cape Cod Five Cents Savings Bank
  • Nantucket, MA FULL_TIME
  • DescriptionSUMMARY: The Banking Center Manager leads a Banking Center or Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community rela...
  • 22 Days Ago

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Banking Center Manager - Nantucket
  • The Cape Cod Five
  • Nantucket, MA FULL_TIME
  • SUMMARY: The Banking Center Manager leads a Banking Center or Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Resp...
  • 25 Days Ago

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Shark Center Manager
  • Atlantic White Shark Conservancy
  • North Chatham, MA FULL_TIME
  • Position: Shark Center ManagerLocation: 235 Orleans Road, North Chatham, MAStart Date: As soon as possibleOrganization Description: The Atlantic White Shark Conservancy (AWSC), established in 2012, is...
  • 5 Days Ago

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0 Customer Information Center Manager jobs found in Fall River, MA area

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Dental Patient Service Rep
  • HEALTHFIRST FAMILY CARE CENTER, INC
  • Fall River, MA
  • Job Description Job Description Exciting opportunity to join a fast-paced medical team within a growing federally qualif...
  • 3/27/2024 12:00:00 AM

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Medical Patient Service Rep
  • HEALTHFIRST FAMILY CARE CENTER, INC
  • Fall River, MA
  • Job Description Job Description Exciting opportunity to join a fast-paced medical team within a growing federally qualif...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative - WFH RI
  • MTM, Inc.
  • Warwick, RI
  • MTM is looking for Customer Care Representatives to join our team. Location: Remote Rhode Island Hourly Rate: $15.00 Wha...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Checkngo
  • Warwick, RI
  • Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** l...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Somerset, MA
  • As a Member Services Representative, you will be responsible for creating a positive member experience by providing a su...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • U-Haul
  • Fall River, MA
  • Job Description Job Description Apply by Clicking the link below: https://uhaul.wd1.myworkdayjobs.com/UhaulJobs/job/Fall...
  • 3/24/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • New Bedford, MA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/24/2024 12:00:00 AM

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Selling - Customer Service Rep
  • Allen Brothers, Inc.
  • New Bedford, MA
  • **Selling - Customer Service Rep** New Bedford, MA, USA Req #1549 Thursday, February 24, 2022 At Chefs Warehouse we are ...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 40.2 square miles (104.2 km2), of which 33.1 square miles (85.8 km2) is land and 7.1 square miles (18.4 km2), or 17.68%, is water. Water power from the Quequechan River and natural granite helped form and shape Fall River into the city it is today. Fall River granite is quarried here. The Quequechan River once flowed through downtown unrestricted, providing water power for the mills and, in the last 1⁄2 mile (0.8 km) of its length, down a series of eight steep waterfalls falling 128 feet (39 m) into the Taunton River at...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$105,623 to $144,133
Fall River, Massachusetts area prices
were up 1.6% from a year ago

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