Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are looking for a dedicated and experienced individual to join our team as the Island Time Family Fun Center Manager. Island Time is a family owned and operated family fun center that consists of Batting Cages, Miniature Golf and Concessions. If you are passionate about providing exceptional customer service, managing a dynamic recreational facility, and leading a team to success, we want to hear from you!
Responsibilities:
- Oversee the day-to-day operations of the batting cage, miniature golf and concession of the facility
- Operate and maintain the property and equipment. Must be able to perform maintenance and fix batting cage equipment as needed.
- Hire, train and supervise staff, providing guidance and support to ensure a high level of customer service.
- Develop and implement operational procedures to optimize efficiency and customer satisfaction
- Manage inventory, equipment maintenance, and facility cleanliness
- Monitor and analyze financial performance, including revenue, expenses, and budget adherence
- Address customer inquires and concerns in a professional and timely manner
- Collaborate with ownership to develop long-term strategies for business growth and improvement
- Greet and assist customers in a courteous and professional manner
- Provide instructions and ensure the safe and proper use of batting cages and miniature golf course
- Operate batting cage and miniature golf equipment, ensuring all safety procedures are followed
- Maintain cleanliness and organization of the facility
- Handle customer inquiries and provide information about our services and pricing
- Process customer payments
- Assist with basic maintenance tasks as needed on batting cages and miniature golf course
- Clean facility and take out trash
Qualifications:
- Previous experience in a managerial or supervisory role, preferably in a recreational or entertainment setting
- Strong leadership and team-building skills, with the ability to motivate and inspire staff
- Excellent communication and interpersonal abilities
- Proven track record of delivering exceptional customer service
- Solid organizational and time management skills, with the ability to multitask and prioritize responsibilities
- Proficiency in basic financial management and reporting
- Flexibility to work evenings, weekends, and holidays. THIS IS A MUST.
- Knowledge of batting cage and miniature golf operations is a plus
Facility Hours of operation are:
June 1st thru September 15th
Monday thru Friday 4PM-9PM
Saturday and Sunday 12PM-10PM
Weather Permitting.
This is a Working Manager Position on the front line of the facility.
This position offers an exciting opportunity to lead a team and contribute to the success of a popular recreational facility. If you are a proactive and results-driven manager with a passion for creating memorable customer experiences, please submit your resume and a cover letter detailing your relevant experience and explaining why you ae interested in this position. We look forward to reviewing your application and potentially welcoming you to our team!
Job Type: Full-time
Pay: $17.85 - $20.00 per hour
Expected hours: 50 – 55 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
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