Customer Information Center Manager jobs in Elyria, OH

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Family Fun Center Manager Seasonal
  • Island Time Family Fun Center
  • Brunswick, OH FULL_TIME
  • We are looking for a dedicated and experienced individual to join our team as the Island Time Family Fun Center Manager. Island Time is a family owned and operated family fun center that consists of Batting Cages, Miniature Golf and Concessions. If you are passionate about providing exceptional customer service, managing a dynamic recreational facility, and leading a team to success, we want to hear from you!

    Responsibilities:

    - Oversee the day-to-day operations of the batting cage, miniature golf and concession of the facility

    - Operate and maintain the property and equipment. Must be able to perform maintenance and fix batting cage equipment as needed.

    - Hire, train and supervise staff, providing guidance and support to ensure a high level of customer service.

    - Develop and implement operational procedures to optimize efficiency and customer satisfaction

    - Manage inventory, equipment maintenance, and facility cleanliness

    - Monitor and analyze financial performance, including revenue, expenses, and budget adherence

    - Address customer inquires and concerns in a professional and timely manner

    - Collaborate with ownership to develop long-term strategies for business growth and improvement

    - Greet and assist customers in a courteous and professional manner

    - Provide instructions and ensure the safe and proper use of batting cages and miniature golf course

    - Operate batting cage and miniature golf equipment, ensuring all safety procedures are followed

    - Maintain cleanliness and organization of the facility

    - Handle customer inquiries and provide information about our services and pricing

    - Process customer payments

    - Assist with basic maintenance tasks as needed on batting cages and miniature golf course

    - Clean facility and take out trash

    Qualifications:

    - Previous experience in a managerial or supervisory role, preferably in a recreational or entertainment setting

    - Strong leadership and team-building skills, with the ability to motivate and inspire staff

    - Excellent communication and interpersonal abilities

    - Proven track record of delivering exceptional customer service

    - Solid organizational and time management skills, with the ability to multitask and prioritize responsibilities

    - Proficiency in basic financial management and reporting

    - Flexibility to work evenings, weekends, and holidays. THIS IS A MUST.

    - Knowledge of batting cage and miniature golf operations is a plus

    Facility Hours of operation are:

    June 1st thru September 15th

    Monday thru Friday 4PM-9PM

    Saturday and Sunday 12PM-10PM

    Weather Permitting.

    This is a Working Manager Position on the front line of the facility.

    This position offers an exciting opportunity to lead a team and contribute to the success of a popular recreational facility. If you are a proactive and results-driven manager with a passion for creating memorable customer experiences, please submit your resume and a cover letter detailing your relevant experience and explaining why you ae interested in this position. We look forward to reviewing your application and potentially welcoming you to our team!

    Job Type: Full-time

    Pay: $17.85 - $20.00 per hour

    Expected hours: 50 – 55 per week

    Benefits:

    • Employee discount

    Experience level:

    • 2 years
    • 3 years

    Shift:

    • 10 hour shift
    • Day shift
    • Evening shift
    • Night shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Ability to Relocate:

    • Brunswick, OH 44212: Relocate before starting work (Required)

    Work Location: In person

  • 23 Days Ago

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Salon Manager - Appleseed Center
  • Great Clips
  • MANSFIELD, OH FULL_TIME
  • Got shears and a winning attitude? Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more responsibility or you’re looking for a new opportunity? If this sounds like yo...
  • 21 Days Ago

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Manager, Tutoring Center
  • North Central State College
  • Mansfield, OH FULL_TIME
  • Manager, Tutoring Center Essential duties/responsibilities include but are not limited to the following: Department Management: Tutoring Resource Center • Oversees the Tutoring Resource Center and oth...
  • 23 Days Ago

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Service Center Manager
  • Dayton Freight
  • Mansfield, OH FULL_TIME
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensiv...
  • 24 Days Ago

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Garden Center Manager
  • Farm & Home Hardware
  • Wellington, OH FULL_TIME
  • Job descriptionFarm and Home Hardware is seeking a dynamic Garden Center & Seasonal Manager to join our existing top-notch team and help drive operational excellence. Established in 1960, we have over...
  • 9 Days Ago

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Customer Service Rep(02693) - 3868 Center Rd.
  • Domino's Franchise
  • Brunswick, OH FULL_TIME
  • Company Description You got game? You got spring in your step? You want the best job in the world? Want schedules that work with you, not against you? That's right, we live to beat the rush and make i...
  • 1 Day Ago

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0 Customer Information Center Manager jobs found in Elyria, OH area

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Strongsville, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/28/2024 12:00:00 AM

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Membership Billing Rep - TPA
  • Medical Mutual of Ohio
  • Cleveland, OH
  • The Membership Billing Representative - TPA position allows you the flexibility to work at home as long as you reside wi...
  • 3/28/2024 12:00:00 AM

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Service Center Associate - (Remote Call Center)
  • Nesco Resource
  • Independence, OH
  • Description: CANDIDATES MUST LIVE BE WITHIN 150 MILES OF CLEVELAND, OH THERE IS A FIRM TRAINING START DATE 11/14/2022 Tr...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (Part-Time)
  • Dayton Freight
  • Elyria, OH
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professio...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • IMCD Group
  • Westlake, OH
  • Customer Service Representative IMCD US LLCcurrently has an opening for a Customer Service Representative. This role is ...
  • 3/27/2024 12:00:00 AM

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Furniture Handler and Assembly
  • Arhaus
  • Cleveland, OH
  • "Arhaus Loft" (our Clearance Center for overstocks and other gems) is a part of the Arhaus family of rapidly growing, fa...
  • 3/26/2024 12:00:00 AM

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REMOTE Part Time Medical Contact Center Agent Fri-Sat-Sun-Mon Mornings
  • Chagrin Answering LLC
  • Seven Hills, OH
  • Job Description Job Description Part Time Friday-Saturday-Sunday-Monday. Early morning position, be done by 1pm! Medical...
  • 3/24/2024 12:00:00 AM

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REMOTE Part Time 21 Hrs/Wk Medical Contact Center Agent Sat-Sun-Mon
  • Chagrin Answering LLC
  • Seven Hills, OH
  • Job Description Job Description Part Time Saturday and Sunday 9a-5p and Monday Split 12p-2:30p and 4p-6:30p. Medical Con...
  • 3/24/2024 12:00:00 AM

Elyria (/əˈlɪəriə/ ə-LEER-ee-ə) is a city in the Greater Cleveland metropolitan statistical area and the county seat of Lorain County, Ohio, United States, located at the forks of the Black River in Northeast Ohio 23 miles southwest of Cleveland. As of the 2010 census, the city had a population of 54,533. The city is home to Lorain County Community College. Elyria, part of the Cleveland–Elyria–Mentor metropolitan area, is located at 41°22′24″N 82°6′6″W / 41.37333°N 82.10167°W / 41.37333; -82.10167 (41.373396, -82.101692). Elyria's primary zip code is 44035 with post office boxes being assi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$95,745 to $130,655
Elyria, Ohio area prices
were up 1.3% from a year ago

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