Customer Information Center Manager jobs in East Brunswick, NJ

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Support Representative
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • Established background screening company is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

    Some of the duties include:

    Answers incoming customer calls regarding billing issues, password resets, consumer disputes and general client concerns

    Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

    Following up with existing customers to ensure client satisfaction

    Qualifications and Skills

    Experience in professional office setting for at least 3 year

    Excellent verbal and written communication skills

    Team player

    Job Type: Full-time

    Pay: $50,000.00 - $60,000.00 per year

    Benefits:

    • 401(k)
    • Paid time off

    Experience level:

    • 1 year

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person
    • Office

    Education:

    • Associate (Preferred)

    Work Location: In person

  • 1 Month Ago

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Administrative Assistant/Customer Service Specialist
  • Weimark Credit Information Serices
  • Lakewood, NJ FULL_TIME
  • ```Job Summary:```We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptio...
  • 4 Days Ago

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Treasury Project Manager
  • COMTEC INFORMATION SYSTEMS
  • Iselin, NJ CONTRACTOR,FULL_TIME
  • Position: Treasury Project Manager Location: 200 Wood Avenue South Iselin, NJ 08830 Duration: 6 Months Job Description: Develop a comprehensive rollout strategy for each entity in coordination with th...
  • 7 Days Ago

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Manager Information Systems
  • RWJBarnabas Health
  • LAKEWOOD, NJ FULL_TIME
  • Job Overview:The IT&S site manager is responsible for overseeing day-to-day information technology activities at the acute and hospital-based ambulatory facilities within their assigned locations (MMC...
  • Just Posted

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Manager, Information Technology
  • US Pharma Lab
  • North Brunswick, NJ FULL_TIME
  • Job Description Date 03/2023 Location 1300 Airport Road, North Brunswick NJ Title Manager, IT Department Finance and Accounting Reports to Director, Accounting and Administration FLSA (Exempt or Non-E...
  • 1 Month Ago

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Customer Center Analyst (E2549)
  • IEEE Corporate
  • Piscataway, NJ FULL_TIME
  • Job Summary This position supports IEEE account managers, area mangers, international sales dealers, internal stakeholders and external customers. The incumbent in this position is responsible for sup...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in East Brunswick, NJ area

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Experienced Parts Advisor
  • Lithia Motors, Inc.
  • North Brunswick, NJ
  • Dealership: L0701 DCH Brunswick Toyota DCH Brunswick Toyota - Experienced Parts Advisor Want to Take Your Career to the ...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Old Bridge, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/28/2024 12:00:00 AM

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Auto Service Advisors, $70,000 - $120,000+, Experience Req'd
  • Bell Audi
  • Edison, NJ
  • 782 U.S. 1, Edison, NJ 08817 Automotive Service Advisor Luxury High-line Experience Required. 2+ Years of Service Adviso...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Piscataway, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/27/2024 12:00:00 AM

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Bilingual Customer Service Representative
  • Miller Staffing
  • Jamesburg, NJ
  • Job Description Job Description Bilingual English & Spanish Customer Service Account Representative job opportunity in t...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • U-Haul
  • Edison, NJ
  • Location: 110 US Hwy 1, Edison, New Jersey 08817 United States of America Are you a people person? Do you love helping o...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Kendall Park, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/25/2024 12:00:00 AM

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Bi-Lingual Medical Call Center Representative
  • Garden State Pain & Orthopedics
  • Edison, NJ
  • Job Description Job Description Busy Pain Management and Orthopedic Practice seeking multiple Call Center Specialists Du...
  • 3/24/2024 12:00:00 AM

East Brunswick is a township in Middlesex County, New Jersey, United States. The suburban community is part of the New York City metropolitan area and is located on the southern shore of the Raritan River, directly adjacent to the city of New Brunswick. According to the 2010 United States Census, the township's population was 47,512, reflecting an increase of 756 (+1.6%) from the 46,756 counted in the 2000 Census, which had in turn increased by 3,208 (+7.4%) from the 43,548 counted in the 1990 Census. East Brunswick was incorporated as a township by an act of the New Jersey Legislature on Febr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$112,234 to $153,155
East Brunswick, New Jersey area prices
were up 1.5% from a year ago

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