Customer Information Center Manager jobs in Cleveland, OH

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

M
Manager - Systems Engineering - Information Services Data Center
  • METROHEALTH SOUTH CAMPUS
  • Cleveland, OH FULL_TIME
  • Location: MetroHealth Old Brooklyn Campus

    Biweekly Hours: 80.00

    Shift: Mon - Fri 8 AM o 5 PM


    The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.


    Summary:

    Supports organizational objectives by ensuring adherence to standards, maintenance, and functionality of technical aspects of servers, storage, databases, desktop, and mobile computing devices. Plans, designs, and manages the build of computer systems for the MetroHealth System. Researches the latest technology as it applies to the current and future MetroHealth infrastructure. Monitors all computer systems for maximum usage and performance. Evaluates vendor proposals and vendor solutions. Ensures enterprise-wide computer security. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.


    Qualifications:

    Required Bachelor’s Degree in Engineering, Computer Science, or related discipline - OR - May substitute work experience if deemed of adequate complexity and responsibility. Eight or more years of experience designing and implementing systems in a highly complex, multi-site, client server environment. Eight or more years of experience managing Microsoft infrastructure including Servers, Active Directory, DNS, DHCP, PKI, and SQL. Experience managing enterprise class computing platforms including UNIX and Linux servers. Experience with programming or scripting in multiple languages including, Power Shell, SQL, HTML (other languages may be substituted per Director of Technology). Experience with managing databases such as Cache, Microsoft SQL and/or Oracle. Experience with large Citrix environments. Experience with managing SAN/NAS infrastructure. Experience and understanding of VMWare vSphere infrastructure and/or other virtual infrastructures. Experience leading technical projects involving staff from multiple disciplines, is highly desirable. Preferred Master’s Degree Experience with Microsoft SCCM. Experience with Epic Hyperspace environments as it relates to Citrix and Wintel components. Eight or more years of experience designing PC builds, packaging software for PCs, electronically deploying software and troubleshooting complex PC issues. Physical Demands: May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job related documents. Ability to use computer.

  • 1 Day Ago

F
Information Management Manager
  • Federal Reserve Bank of Cleveland
  • Cleveland, OH FULL_TIME
  • Company Federal Reserve Bank of Cleveland The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history. W...
  • Just Posted

P
Manager of HR Information Systems
  • People Architects
  • Cleveland, OH OTHER
  • People Architects is proud to partner with Breakthrough Public Schools in their search for an HRIS Manager. Breakthrough’s Mission is to provide Cleveland area scholars with an education that empowers...
  • 1 Day Ago

B
Manager, HR Information Systems
  • Breakthrough Public Schools
  • Cleveland, OH FULL_TIME
  • JOB DESCRIPTION: MANAGER, HR INFORMATION SYSTEMS BREAKTHROUGH PUBLIC SCHOOLS JOB TITLE: MANAGER, HR INFORMATION SYSTEMS Organization: Breakthrough Public Schools Contact for Questions: careers@breakth...
  • 11 Days Ago

I
Manager of Information Security
  • INISGHT2PROFIT
  • Beachwood, OH FULL_TIME
  • Overview INSIGHT2PROFIT is looking for an innovative and dedicated Manager of Information Security to join our Information Technology team. As the Manager of Information Security, you will have the op...
  • 2 Months Ago

H
Center Manager (Education)
  • Huntington Learning Center of Broadview Heights
  • Broadview Heights, OH FULL_TIME
  • Manager - Education SalesHuntington Learning Center in Broadview Heights seeks a motivated, hard-working individual to fill a full-time educational administrative position. A leading provider of suppl...
  • 23 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Manager jobs found in Cleveland, OH area

M
Membership Billing Rep - TPA
  • Medical Mutual of Ohio
  • Cleveland, OH
  • The Membership Billing Representative - TPA position allows you the flexibility to work at home as long as you reside wi...
  • 3/28/2024 12:00:00 AM

N
Service Center Associate - (Remote Call Center)
  • Nesco Resource
  • Independence, OH
  • Description: CANDIDATES MUST LIVE BE WITHIN 150 MILES OF CLEVELAND, OH THERE IS A FIRM TRAINING START DATE 11/14/2022 Tr...
  • 3/28/2024 12:00:00 AM

V
FT Customer Support Associate - Work From Home>
  • Vetcove
  • Beachwood, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/28/2024 12:00:00 AM

A
Call Center Team Lead
  • Amsdell Companies
  • Cleveland, OH
  • Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
  • 3/27/2024 12:00:00 AM

A
Furniture Handler and Assembly
  • Arhaus
  • Cleveland, OH
  • "Arhaus Loft" (our Clearance Center for overstocks and other gems) is a part of the Arhaus family of rapidly growing, fa...
  • 3/26/2024 12:00:00 AM

D
Service Center Manager
  • Dayton Freight
  • Cleveland, OH
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-cen...
  • 3/26/2024 12:00:00 AM

C
REMOTE Part Time Medical Contact Center Agent Fri-Sat-Sun-Mon Mornings
  • Chagrin Answering LLC
  • Seven Hills, OH
  • Job Description Job Description Part Time Friday-Saturday-Sunday-Monday. Early morning position, be done by 1pm! Medical...
  • 3/24/2024 12:00:00 AM

C
REMOTE Part Time 21 Hrs/Wk Medical Contact Center Agent Sat-Sun-Mon
  • Chagrin Answering LLC
  • Seven Hills, OH
  • Job Description Job Description Part Time Saturday and Sunday 9a-5p and Monday Split 12p-2:30p and 4p-6:30p. Medical Con...
  • 3/24/2024 12:00:00 AM

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$97,994 to $133,723
Cleveland, Ohio area prices
were up 1.6% from a year ago

Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020