Customer Information Center Manager jobs in Clackamas, OR

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manufacturing Manager (SMT)
  • Paradigm Information Services, Inc.
  • Wilsonville, OR FULL_TIME
  • Paradigm is currently in search of a Manufacturing Manager (SMT) to work onsite for our computer hardware client in Wilsonville, OR. This person will lead the Surface Mount Technology manufacturing team from creation to final assembly. The successful candidate will be responsible for overseeing the entire SMT manufacturing process, optimizing productivity, and ensuring the highest level of quality, efficiency, and safety.

    Type: Direct Hire
    Location: Wilsonville, OR
    Benefits: Medical, dental, vision, life, 401K, PTO, and sick days.

    As a Manufacturing Manager (SMT), you will:
    • Manage, lead, and mentor a team of SMT technicians and operators, fostering a collaborative and productive work environment.
    • Develop and execute production plans, ensuring on-time delivery of high-quality products while meeting customer demand.
    • Implement and maintain strict quality control measures to minimize defects and uphold industry standards.
    • Continuously evaluate and optimize SMT manufacturing processes, including machine programming, materials usage, and workflow to maximize efficiency and reduce costs.
    • Investigate and resolve production issues by conducting root cause analysis and implementing corrective actions.
    • Oversee maintenance and calibration of SMT equipment and machinery, ensuring their proper functionality.
    • Collaborate with procurement and logistics teams to manage the flow of materials and components, minimizing lead times and optimizing inventory levels.
    • Ensure a safe and compliant working environment, adhering to all relevant health and safety regulations.
    • Generate reports, data analysis, and performance metrics, providing regular updates to senior management.
    • Monitor production capacity and plan for expansion or adjustment as demand fluctuates.
    • Ensure compliance with industry regulations, certifications, and quality standards and oversee audits or assessments as necessary.
    • Collaborate with suppliers to ensure timely delivery of materials, negotiate pricing, and maintain strong relationships with key vendors.
    • Stay updated on emerging SMT technologies and equipment and evaluate their potential for improving manufacturing processes.
    • Oversee inventory control and maintain an efficient materials management system, reducing waste and carrying costs.

    Requirements

    Our skills and experience wish list includes:
    • Proven experience in SMT manufacturing with at least 5 years in a managerial role.
    • Strong knowledge of SMT processes, equipment, and industry best practices.
    • Bachelor's degree in Engineering, Manufacturing, and/or equivalent career experience.
    • Excellent leadership and team management skills.
    • Proficiency in using manufacturing software and tools.
    • Strong problem-solving and analytical skills.
    • Effective communication and interpersonal skills.
    • Quality and safety-focused with a strong attention to detail.
    • Familiarity with lean manufacturing principles is a plus.


    Benefits

    Our client offers medical, dental, vision, life, 401K, PTO and sick days.

    About Us, Paradigm

    Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.

    Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

  • 1 Month Ago

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IT Service Desk Manager (Information Technology Customer Engagement and Support Manager 1)
  • Oregon Department of Environmental Quality
  • Portland, OR FULL_TIME
  • If you are interested in this position, please apply here: https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Portland--DEQ--Multnomah-Street/IT-Service-Desk-Manager--Information-...
  • 12 Days Ago

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Information Services Manager
  • Multnomah County Drainage District #1
  • Portland, OR FULL_TIME
  • This position is open from Monday, January 22 until filled. A first review of applications received will take place on February 15, 2024 for any applications received by February 14, 2024 at 11:59 pm....
  • 18 Days Ago

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IT (Information Technology) Manager
  • IRCO
  • Portland, OR FULL_TIME
  • Description STATUS: Full Time with Benefits; Exempt SalariedPROGRAM(S): IRCO AdministrationREPORTS TO: Information Systems/IT DirectorOPENING DATE: November 2, 2023CLOSING DATE: Open until filled.REQU...
  • 29 Days Ago

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General Manager
  • Collision General Manager
  • Beaverton, OR FULL_TIME
  • Responsibilities: Actively lead center level performance though: key metrics, quality, individual skill levels and culture Communicate and manage the change process Stay abreast of current vehicle rep...
  • 2 Days Ago

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General Manager
  • Collision General Manager
  • Gresham, OR FULL_TIME
  • ** This position offers bonus potential of up to half the annual salary** Responsibilities: Actively lead center level performance though: key metrics, quality, individual skill levels and culture Com...
  • 17 Days Ago

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0 Customer Information Center Manager jobs found in Clackamas, OR area

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Patient Service Representative
  • COLUMBIA PAIN AND SPINE INSTITUTE
  • Portland, OR
  • Job Description Job Description Join our team at Columbia Pain and Spine Institute and make a difference in our patients...
  • 4/16/2024 12:00:00 AM

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Customer Service Representative
  • Portland Glass
  • Portland, OR
  • ** Portland Glass** ** Customer Service Representative** Portland, ME 04101 ***Portland Glass has been successfully doin...
  • 4/16/2024 12:00:00 AM

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Customer Relations Specialist - 440 NE Weidler St - Portland
  • Valvoline Instant Oil Change
  • Portland, OR
  • **Customer Relations Specialist - 440 NE Weidler St - Portland** **Job Description** Job ID2022-31181 Store # 090005 Add...
  • 4/16/2024 12:00:00 AM

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Customer Care Representative - Chat
  • Columbia Sportswear Company
  • Portland, OR
  • Customer Care Representative Chat **** Customer Care Representative Chat At Columbia, were as passionate about the outdo...
  • 4/16/2024 12:00:00 AM

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Marketing Customer Service Representative - Portland, OR
  • Communitytissue
  • Portland, OR
  • ** Marketing Customer Service Representative - Portland, OR** **Job Category****:** Marketing / Cust Svc **Requisition N...
  • 4/16/2024 12:00:00 AM

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Call Center Representative
  • Skill Demand
  • Portland, OR
  • Job Description Job Description Job Title: Contact Center Representative Location: Portland, OR Metro Area (Hybrid Posit...
  • 4/15/2024 12:00:00 AM

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Entry-Level Customer Care Representative
  • Pacific Office Automation
  • Portland, OR
  • Job Description Job Description Pacific Office Automation is one of the largest independently-owned document imaging and...
  • 4/13/2024 12:00:00 AM

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Customer Service Representative - Part Time - SE Portland
  • Enterprise Truck Rental
  • Gresham, OR
  • **Customer Service Representative - Part Time - SE Portland** **Job ID** 388363 Clackamas, OR **Overview** **Enterprise ...
  • 4/12/2024 12:00:00 AM

Clackamas is an unincorporated community and former census-designated place (CDP) in Clackamas County, Oregon, United States and is a suburb of Portland. The population was approximately seven thousand in 2010. Clackamas is home to Camp Withycombe, which is a military base, and to a branch of the Kaiser Permanente Hospital. Clackamas is part of the Portland Metropolitan Area and lies approximately 10 miles (16 km) southeast of downtown Portland and to the east of Interstate 205 along Oregon Routes 212 and 224 and to the north of the Clackamas River. According to the United States Census Bureau...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$103,576 to $141,333
Clackamas, Oregon area prices
were up 3.9% from a year ago

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