Customer Information Center Manager jobs in Cincinnati, OH

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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FT Library Customer Adviser - Virtual Information Center
  • Cincinnati and Hamilton County Public Library
  • Cincinnati, OH FULL_TIME
  • FT Library Customer Adviser - Virtual Information Center
    Date Posted: 3/15/24
    Position Summary: The Library Customer Adviser is responsible for interacting directly with library users by responding to both reference and circulation questions received via telephone, email, text, and other interactive technology platforms. This position performs simple reference work.
    DUTIES:
    • Answers a variety of general patron questions, primarily on the phone, and via email, text, and other interactive platforms as needed.
    • Assist remote users in accessing, downloading, and using the library’s collection of downloadable materials including books and audiobooks.
    • Coordinates with Materials Retrieval to assist patrons in searching for holds material.
    • Performs a variety of clerical duties including but not limited to data entry, filing, and the processing of materials.
    • Performs simple reference work and item searches in the catalog, as needed.
    • Refers patrons to a librarian for professional assistance.
    • Handles all inquiries and requests of customers, including interpreting the Library’s policies and procedures in a customer-responsive manner and resolving issues and questions swiftly or referring to other staff for assistance in doing so as needed.
    • Assist in handling registration and Sign up for Computer classes and Programs at Main Library, respond to and route web comments and streamline the process of checking the Main Library shelves for materials for customers.
    • Uses library automated circulation system to assist library users in renewing materials and working on their library account.
    • Regular and reliable attendance is a requirement of this position.
    QUALIFICATIONS:
    • Understands and supports the Library’s mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library’s policies and procedures.
    • Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status and veteran status.
    • Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
    • Demonstrates professionalism in all settings, including an orientation toward teamwork, collaboration & building common ground with peers; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
    • Demonstrates strong technology skills with the ability and willingness to learn new skills quickly.
    • Communicates effectively in person, on-line, or by telephone while consistently providing high quality, proactive service to internal and external customers.
    • Ability to be flexible, friendly and able to establish rapport with customers and staff.
    • Possesses the ability to solve problems and make independent decisions when circumstances warrant such action.
    • Ability to maintain confidentiality of customers, peers, and branch/department.
    • Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
    • Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
    • Handles and responds to concerns, complaints, and difficult situations with patience and tact.
    • Seeks, accepts and incorporates feedback and direction.
    • Must be able to move frequently throughout the work location for the majority of the shift and have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs. to a minimum height of 2 feet and a minimum distance of 5 feet.
    • Good data entry skills and ability to make changes accurately.
    • Must be able to work evenings and weekends.
    • Fluency in Spanish is preferred.
    JOB LOCATION
    Main Library - Cincinnati, OH
    POSITION TYPE
    Full-time
    EDUCATION
    High School graduate or equivalent.
    HOURS
    40 hours per week, including evenings and weekends. This position is in an office setting at the Main Library in downtown Cincinnati.
    SALARY:
    Grade 4: $16.19 per hour
    DEADLINE
    March 22, 2024
    Equal Employment Opportunity Employer
  • 10 Days Ago

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Information Technology Project Manager
  • Answers In Genesis Group
  • Petersburg, KY FULL_TIME
  • Manage a variety of simultaneous technology projects in the portfolio. Work with stakeholders and the technology team to establish requirements, efficiently manage resources, and ensure projects are o...
  • 19 Days Ago

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Information Design Manager
  • Medpace, Inc.
  • Cincinnati, OH OTHER
  • Job Summary Apply today to make a positive impact through clinical research! Medpace is a contract research organization (CRO) with a mission to advance new and better medical treatments that improve ...
  • 21 Days Ago

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Information Systems Manager
  • Reading Rock
  • Cincinnati, OH FULL_TIME
  • A family-owned manufacturer and distributor specializing in high quality, innovative products including hardscapes, brick, stone veneer, CMU block, rebar, chemicals, coatings, and architectural cast s...
  • Just Posted

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INFORMATION SYSTEMS PROJECT MANAGER
  • Fischer Homes
  • Erlanger, KY FULL_TIME
  • Job Summary As an Information Systems Project Manager, you will ensure employees across the organization have a positive experience with the technology they use everyday. In this role, you will manage...
  • 9 Days Ago

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Information Technology Manager
  • EMCOR Group, Inc.
  • Cincinnati, OH FULL_TIME
  • Description DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including plan...
  • 10 Days Ago

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0 Customer Information Center Manager jobs found in Cincinnati, OH area

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Senior Customer Executive
  • The Judge Group
  • Cincinnati, OH
  • Senior Customer Executivereq38672 Employment Type: Regular Location: CINCINNATI,OH Have you ever enjoyed Arnold, Brownbe...
  • 3/28/2024 12:00:00 AM

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Part-time Customer Experience Advocate - Remote Covington, KY
  • Protective Life Corporation
  • Covington, KY
  • ???? **Privacy Notice** **Part-time Customer Experience Advocate - Remote Covington, KY** Covington, KY / Customer Exper...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Fechheimer Brothers Company
  • Cincinnati, OH
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01088 Showi...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Protective Life Corporation
  • Covington, KY
  • ???? **Privacy Notice** **Customer Service Representative** Covington, KY / Customer Experience Contact Center / Full Ti...
  • 3/27/2024 12:00:00 AM

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Customer Care - Service and Logisitics Specialist
  • PrideStaff
  • Hebron, KY
  • Job Description Job Description PrideStaff Financial is sourcing a great Customer Service professional to take on an imp...
  • 3/26/2024 12:00:00 AM

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Customer Service Rep
  • Applied Industrial Technologies, Inc.
  • Florence, KY
  • ** Customer Service Rep** Location: Florence, KY, US, 41042 Company: 1100-Applied Industrial Technologies ***SCOPE OF RE...
  • 3/26/2024 12:00:00 AM

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Lab Customer Service Representative, Laboratory Administration, First Shift
  • UC Health
  • Cincinnati, OH
  • Lab Customer Service Representative, First Shift, Laboratory Administration Department UC Health is hiring a part-time L...
  • 3/25/2024 12:00:00 AM

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Customer Relations Advisor
  • School Outfitters
  • Cincinnati, OH
  • **Position:** Customer Relations Advisor **Location:** Cincinnati, OH **Job Id:** 337 **# of Openings:** 4 A regular Cin...
  • 3/24/2024 12:00:00 AM

Cincinnati (/ˌsɪnsɪˈnæti/ SIN-sih-NAT-ee) is a major city in the U.S. state of Ohio, and is the government seat of Hamilton County. Settled in 1788, the city is located at the northern side of the confluence of the Licking and Ohio rivers, the latter of which marks the state line with Kentucky. The city drives the Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census making it Ohio's largest metropolitan area. With a population of 296,943, Cincinnati is the third-largest city in Ohio and 65th in the United States. Its metropolitan ar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$97,076 to $132,470
Cincinnati, Ohio area prices
were up 1.1% from a year ago

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