Customer Information Center Manager jobs in Canton, OH

JAbout the Company

United Rolls Inc. is the global leader in the design and manufacture of iron and high alloy rolls for the metal processing industry. Our tradition of product and process innovation has shaped the global roll industry over the past 100 years. As we drive innovation in materials, quality and performance, United is dedicated to creating opportunities and a better future for talented people.

About the Role

The IT Manager is responsible for overseeing and managing all IT operations across the company. They will lead a team of two IT professionals to ensure the smooth functioning of the plant's technology infrastructure, systems, networks, and applications. The IT Manager will collaborate with other departments and IT stakeholders to identity and implement IT solutions that align with the plant's goals and objectives.

Additionally, the IT Manager is responsible for leading business transformation initiatives, projects, and managing the application strategy and roadmap for United Roll’s manufacturing capabilities. This will include being a workstream leader as we transform the end-to-end manufacturing capabilities and implementing new systems and processes that will enable business capabilities of the future.

KEY RESPONSIBILITIES

Strategy & Planning

• Develop and deliver against a multi-year strategy as it relates to IT.
• Assist in developing the technology roadmap, justification and prioritization of technology initiatives, and identification of innovation opportunities.
• Document system architecture plans and describe architecture alignment with business strategy.

· Establish and update documentation for IT policies, procedures, standards, best practices, configuration settings, and installation parameters. Maintain inventory as new systems are purchased and EOL are moved out of the environment.

· Research and implement best practices and emerging technology, industry, and market trends to drive optimization of delivered solutions.

• Engage in product, technology, and vendor evaluations and benchmarking.

Partnering Across the Business

• Lead upgrade activities for the Syteline ERP.
• Work collaboratively and cross-functionally with business strategists, process owners, subject matter experts, and enabling teams.
• Ensure effective planning and implementation of shop floor data initiatives.
• Analyze business needs, define detailed requirements, and validate potential solutions with the business, following IT standards and methodologies.
• Ensure business objectives and metrics are met.

Operational Management

• Provide technical support, advice, and assistance to associates regarding software and hardware issues. Close issues quickly, providing daily updates until Incident has been resolved.
• Analyzes, detects, identifies, and corrects technical problems and deficiencies, such as LAN connection issues, server communications, DNS, AD, and SQL communications such as proper user setup and profile permissions.
• Configure, deploy, maintain, troubleshoot, and support office workstations, laptops and printers, network connected machine interface.
• Configure, maintain, and deploy VoIP phones and eFAX.
• Push security updates and patches to all systems.
• Monitors and collects data on system performance, including checking event logs on servers each week and resolving any warnings or errors.
• Ensure meeting room AV connectivity is working properly.
• Provide first and second level support for SyteLine ERP, MS365, CAD, and network / Wi-Fi login support, including office staff and guests.
• Advise on options, risks, costs versus benefits and impacts on business processes, and systems.
• Additional duties will arise as needed.

Knowledge & Experience

• Bachelor’s degree in computer science or information systems is preferred.
• 10 years of experience with a combination of IT development/operations, business engagement, analytics, or other IT jobs leveraging systems tools to support business process optimization within the industrial products industry.
• Knowledge of remote desktop services (RDS) and licensing.
• Experience and understanding of the functionality of ERP and shop floor data collection.
• Proven project management experience.

Personal Attributes

• Excellent verbal, written and visual communication, and decision-making skills.
• Excellent listening and interpersonal skills with a desire to work with business users to understand problem areas and formulate a solution.
• Ability to conduct and direct research IT issues and products as required.
• Self-motivated, self-directed, personally accountable, and operates with integrity.
• Demonstrate critical thinking and problem-solving skills with ability to effectively prioritize and execute tasks in a fast-paced environment.
• Must be willing and able to become an individual contributor, when necessary.

Physical Demands

• Occasional lifting to 50 lbs, and mobility throughout a manufacturing facility.
• Overtime hours may be required to meet project deadlines.

Work Hours & Benefits

· Medical, dental and vision insurance benefits

· Life insurance

· Paid time off and company holidays

· Company sponsored 401(k) plan with contribution match.

We encourage intelligent, creative, and talented people to apply to join our team today. We will be part of a global industrial product innovator and leader that will provide opportunities to gain experience, skills, and career advancement opportunities. Visit our website at www.whemco.com/who-we-are/united-rolls/ to learn more about our company, products, and services.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

If you meet the requirements above and are interested in joining our team as a Laborer, please apply with your updated resume. We look forward to reviewing your application!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Canton, OH 44705 (Required)

Ability to Relocate:

• Canton, OH 44705: Relocate before starting work (Required)

Work Location: In person