Customer Information Center Manager jobs in Colorado

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information System Security Officer
  • Customer Value Partners, Inc
  • Denver, CO FULL_TIME
  • Overview

    CVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we have provided our clients across healthcare, national security, and the public sector.

     

    We are seeking an Information System Security Officer to join our team of experts tasked with securing the critical networks and systems our clients depend on.

    Responsibilities

    • Serve as the principal advisor to the system owner on all matters, technical and otherwise, involving the security of an information system'
    • Provide expertise in and perform actions related to:
      • Assessment and Accreditation 
      • Continuous Monitoring
      • Reviewing scan results
      • Audit log reviews
      • Change Management
      • Vulnerabiity Management
      • Incident Response
      • Handling of Privacy-related and sensitive data
    • Prepare and maintain required artifacts, i.e., system security plan(s) and associated documentation
    • Work with other stakeholders to ensure necessary artifacts are in place, i.e., policy, procedures, training, etc.
    • Advise and notify management (e.g., system owner, Chief Information Security Officer, (CISO), Chief Information Officer [CIO], and/or Authorizing Official (AO)) on:
    • Collect and maintain data needed to meet system cybersecurity reporting
    • Support customers at the highest levels in the development and implementation of doctrine and policies, information security program management, and cybersecurity management
    • Establish and satisfy information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands
    • Experience demonstrating strong analytical, troubleshooting and problem-solving skills for security information and event management
    • Ensure security improvement actions are evaluated, validated, and implemented as required.
    • Interpret patterns of noncompliance to determine their impact on levels of risk and/or overall effectiveness of the enterprise's cybersecurity program.
    • Recognize a possible security violation and take appropriate action to report the incident, as required.
    • Supervise or manage protective or corrective measures when a cybersecurity incident or vulnerability is discovered.
    • Track audit findings and recommendations to ensure that appropriate mitigation actions are taken.
    • Ensure that plans of actions and milestones or remediation plans are in place for vulnerabilities identified during risk assessments, audits, inspections, etc.
    • Support necessary compliance activities (e.g., ensure that system security configuration guidelines are followed, compliance monitoring occurs).
    • Continuously validate the organization against policies/guidelines/procedures/regulations/laws to ensure compliance.
    • Assist client and team with responses to data calls and audits

    Qualifications

    • At least 7 years of cybersecurity experience, including at least 2 years directly engaged with risk management activities.
    • Security Certification

    Desired Skills

    • 4-year college degree in Computer Science or related field and 2 years’ experience or 5 years’ experience in lieu of a college degree.
    • Experience demonstrating strong analytical, troubleshooting and problem-solving skills for cybersecurity.
    • Excellent communication skills, both written and oral.
    • Must be eligible to obtain a Public Trust government security clearance.
    • Knowledge of NIST and FISMA guidelines.
    • CISSP Certification
    • Two years of federal security support experience
    Location
    • Remote (Must be local to Denver, CO and open to attending quarterly all hands-meetings)

    About CVP

     

    Here at CVP we value our Veterans and encourage all to apply!

     

    Customer Value Partners (CVP) is an award-winning business and next-gen technology consulting company that helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise in areas including Technology Modernization, Health, Data Science & Engineering, Business Transformation, and Cybersecurity. CVP delivers unparalleled excellence to clients and employees through our strong culture of integrity, engagement, respect, and a passion for our clients’ missions.

     

    Customer Value Partners, Inc. is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.

  • Just Posted

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Customer Service Representative
  • Westminster Information Technology
  • Denver, CO FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibil...
  • 3 Days Ago

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Customer Solutions Specialist - HOD
  • COMTEC INFORMATION SYSTEMS
  • Broomfield, CO CONTRACTOR
  • Job ID : (732094) Job title : Customer Solutions Specialist - HOD Duration: 6 Months Location: Dannon Company - Broomfield, CO - 12002 Airport Way - Onsite Hours: 8AM MST – 4PM MST Job description: Th...
  • 7 Days Ago

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Customer Solutions Specialist
  • COMTEC INFORMATION SYSTEMS
  • Broomfield, CO CONTRACTOR
  • Job title: Customer Solutions Specialist (730246) Location: Hybrid - Broomfield, CO - 12002 Airport Way Duration: 6 Months Job Description: The Customer Solutions Specialist is accountable for managin...
  • 1 Month Ago

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Customer Service Technician Tier 1
  • Kiosk Information Systems
  • Louisville, CO FULL_TIME
  • About Working at KIOSK Information Systems: KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operat...
  • Just Posted

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Quality Manager
  • Kiosk Information Systems
  • Louisville, CO FULL_TIME
  • About Working at KIOSK Information Systems: KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operat...
  • 2 Days Ago

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RN - Medical Oncology, FT Days 7a-7p
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/29/2024 12:00:00 AM

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RN- Critical Care-CVICU-FT, Nights (Greater Heights)
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/29/2024 12:00:00 AM

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Scada Engineer | 24-00078
  • ESPO Corporation
  • Spring Valley, NY
  • Job Title: SCADA ENGINEER Location: Spring Valley, NY (Hybrid) Duration: 6 month (possible contract to hire) JOB SUMMARY...
  • 3/29/2024 12:00:00 AM

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Computer Support Associate I
  • US Tech Solutions
  • Moline, IL
  • Role: Computer Support Associate Location: East Moline IL Duration: 12 Months contract with possible extension/hire (dep...
  • 3/29/2024 12:00:00 AM

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Account Manager
  • Kforce Inc
  • San Jose, CA
  • Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years w...
  • 3/29/2024 12:00:00 AM

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Architectural Manager
  • Cuhaci Peterson®
  • Orlando, FL
  • We asked a current Manager why they like doing this job for CP and his reply was "The atmosphere we've created is someth...
  • 3/29/2024 12:00:00 AM

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TM Hard Surface Sales
  • Goddard Mason Executive Search
  • Atlanta, GA
  • Territory Sales Manager Goddard Mason Executive Search Florida, United States (Hybrid) Save Apply Goddard Mason Executiv...
  • 3/29/2024 12:00:00 AM

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BDC Representative Opportunity at Exotic Car Trader
  • Exotic Car Trader
  • Fort Lauderdale, FL
  • Join the dynamic team at Exotic Car Trader! We are on the lookout for a Business Development Center (BDC) Representative...
  • 3/29/2024 12:00:00 AM

Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census. The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$100,292 to $136,859

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