Customer Information Center Manager jobs in Beaverton, OR

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manufacturing Manager (SMT)
  • Paradigm Information Services, Inc.
  • Wilsonville, OR FULL_TIME
  • Paradigm is currently in search of a Manufacturing Manager (SMT) to work onsite for our computer hardware client in Wilsonville, OR. This person will lead the Surface Mount Technology manufacturing team from creation to final assembly. The successful candidate will be responsible for overseeing the entire SMT manufacturing process, optimizing productivity, and ensuring the highest level of quality, efficiency, and safety.

    Type: Direct Hire
    Location: Wilsonville, OR
    Benefits: Medical, dental, vision, life, 401K, PTO, and sick days.

    As a Manufacturing Manager (SMT), you will:
    • Manage, lead, and mentor a team of SMT technicians and operators, fostering a collaborative and productive work environment.
    • Develop and execute production plans, ensuring on-time delivery of high-quality products while meeting customer demand.
    • Implement and maintain strict quality control measures to minimize defects and uphold industry standards.
    • Continuously evaluate and optimize SMT manufacturing processes, including machine programming, materials usage, and workflow to maximize efficiency and reduce costs.
    • Investigate and resolve production issues by conducting root cause analysis and implementing corrective actions.
    • Oversee maintenance and calibration of SMT equipment and machinery, ensuring their proper functionality.
    • Collaborate with procurement and logistics teams to manage the flow of materials and components, minimizing lead times and optimizing inventory levels.
    • Ensure a safe and compliant working environment, adhering to all relevant health and safety regulations.
    • Generate reports, data analysis, and performance metrics, providing regular updates to senior management.
    • Monitor production capacity and plan for expansion or adjustment as demand fluctuates.
    • Ensure compliance with industry regulations, certifications, and quality standards and oversee audits or assessments as necessary.
    • Collaborate with suppliers to ensure timely delivery of materials, negotiate pricing, and maintain strong relationships with key vendors.
    • Stay updated on emerging SMT technologies and equipment and evaluate their potential for improving manufacturing processes.
    • Oversee inventory control and maintain an efficient materials management system, reducing waste and carrying costs.

    Requirements

    Our skills and experience wish list includes:
    • Proven experience in SMT manufacturing with at least 5 years in a managerial role.
    • Strong knowledge of SMT processes, equipment, and industry best practices.
    • Bachelor's degree in Engineering, Manufacturing, and/or equivalent career experience.
    • Excellent leadership and team management skills.
    • Proficiency in using manufacturing software and tools.
    • Strong problem-solving and analytical skills.
    • Effective communication and interpersonal skills.
    • Quality and safety-focused with a strong attention to detail.
    • Familiarity with lean manufacturing principles is a plus.


    Benefits

    Our client offers medical, dental, vision, life, 401K, PTO and sick days.

    About Us, Paradigm

    Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.

    Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

  • 1 Month Ago

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IT Service Desk Manager (Information Technology Customer Engagement and Support Manager 1)
  • Oregon Department of Environmental Quality
  • Portland, OR FULL_TIME
  • If you are interested in this position, please apply here: https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Portland--DEQ--Multnomah-Street/IT-Service-Desk-Manager--Information-...
  • 13 Days Ago

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Information Services Manager
  • Multnomah County Drainage District #1
  • Portland, OR FULL_TIME
  • This position is open from Monday, January 22 until filled. A first review of applications received will take place on February 15, 2024 for any applications received by February 14, 2024 at 11:59 pm....
  • 19 Days Ago

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IT (Information Technology) Manager
  • IRCO
  • Portland, OR FULL_TIME
  • Description STATUS: Full Time with Benefits; Exempt SalariedPROGRAM(S): IRCO AdministrationREPORTS TO: Information Systems/IT DirectorOPENING DATE: November 2, 2023CLOSING DATE: Open until filled.REQU...
  • 30 Days Ago

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General Manager
  • Collision General Manager
  • Beaverton, OR FULL_TIME
  • Responsibilities: Actively lead center level performance though: key metrics, quality, individual skill levels and culture Communicate and manage the change process Stay abreast of current vehicle rep...
  • 3 Days Ago

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General Manager
  • Collision General Manager
  • Gresham, OR FULL_TIME
  • ** This position offers bonus potential of up to half the annual salary** Responsibilities: Actively lead center level performance though: key metrics, quality, individual skill levels and culture Com...
  • 18 Days Ago

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0 Customer Information Center Manager jobs found in Beaverton, OR area

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Entry-Level Customer Care Representative
  • Pacific Office Automation
  • Portland, OR
  • Job Description Job Description Pacific Office Automation is one of the largest independently-owned document imaging and...
  • 4/18/2024 12:00:00 AM

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Assistant Director of Facility Services
  • PRS Management, Inc.
  • Portland, OR
  • Overview As our Assistant Facility Services Director at Mirabella Portland, you'll help lead our facility services team ...
  • 4/18/2024 12:00:00 AM

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Customer Service Representative - Apply Today, Start ASAP!
  • karier.co
  • Lake Oswego, OR
  • **Customer Service Representative - Apply Today, Start ASAP!** DialAmerica - Ocala, FL 34474 Job details Salary $10 - $1...
  • 4/17/2024 12:00:00 AM

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Patient Service Representative
  • COLUMBIA PAIN AND SPINE INSTITUTE
  • Portland, OR
  • Job Description Job Description Join our team at Columbia Pain and Spine Institute and make a difference in our patients...
  • 4/16/2024 12:00:00 AM

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Customer Experience Quality Analyst
  • DAT
  • Beaverton, OR
  • **Customer Experience Quality Analyst** at DAT Beaverton, OR, USA DAT is looking for an organized and efficient **Custom...
  • 4/15/2024 12:00:00 AM

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Patient Access Representative Lead
  • Legacy Health System
  • Vancouver, WA
  • Overview You are the first face that patients see, and you set the tone for a personable, positive experience. In short,...
  • 4/14/2024 12:00:00 AM

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Customer support analyst, associate
  • Sage Hibernia Ltd
  • Beaverton, OR
  • **Applicant Portal** : **Job Details: Customer support analyst, associate** Job TitleCustomer support analyst, associate...
  • 4/14/2024 12:00:00 AM

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Associate Customer Support Analyst - Sage - Beaverton, OR
  • bankinfosecurity.asia
  • Beaverton, OR
  • Full-time Associate Customer Support Analyst - Sage - Beaverton, OR Beaverton, OR January 4, 2022 Advert People make Sag...
  • 4/14/2024 12:00:00 AM

Beaverton is a city in Washington County, in the U.S. state of Oregon. The city center is 7 miles (11 km) west of downtown Portland in the Tualatin River Valley. As of the 2010 census, the population is 89,803. This makes it the second-largest city in the county and Oregon's sixth-largest city. Fire protection are provided through Tualatin Valley Fire and Rescue, EMS services are provided by Metro West Ambulance In 2010, Beaverton was named by Money magazine as one of the 100 "best places to live", among smaller cities in the country. Along with Hillsboro, Beaverton is one of the economic cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$103,776 to $141,605
Beaverton, Oregon area prices
were up 3.9% from a year ago

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