Customer Information Center Manager jobs in Akron, OH

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service - Test Center Manager
  • Prometric
  • Akron, OH FULL_TIME
  • JOB TITLE: Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Akron, OH TEST CENTER ADDRESS: 1000 S. Cleveland Massillon Rd.     JOB OVERVIEW The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.    Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, and personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.            PERKS 12 Paid Holidays Off annually based on work schedule and start date  Vacation  No selling or quotas   Office setting environment   Paid training   Sick time is prorated based on start date 401K  Employee Assistance Program  Vision  FSA   Legal    RESPONSIBILITIES Ensure that the facilities, operations, and performance at the assigned test center consistently meet the standards of Prometric and its testing clients. Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators  Have an understanding of how to test center operating costs impact Prometric’s key financial and business drivers and performance against corporate metrics Educate staff on the rationale behind the key performance levers for the business and coach staff on how to efficiently achieve the targets Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility are carried out correctly.   Responsible for hiring and training new Test Center Administrators  Review and approve timesheets and expenses for all staff Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility  Represents the organization with professionalism   Has sufficient knowledge of basic technology to resolve common issues File detailed reports on any irregular test center situations or complaints   Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.  Resolve, report, or escalate candidate and/or building problems to the appropriate department or manager  Engage with property management to maintain a safe and comfortable testing environment  Acts as a TCA to administer tests Actively participates in Prometric quality assurance, audit programs, and other company initiatives as a team player. Maintain a deep knowledge of policies, practices, and procedures.              QUALIFICATION REQUIREMENTS   EDUCATION High school diploma or equivalent College experience a plus   EXPERIENCE Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) One year of management or supervisory experience required Must be 18 years of age to qualify    SKILLS Ability to communicate with candidates effectively and with professionalism and authority   Ability to learn and apply verbal and written operational instructions Ability to make decisions using appropriate situational judgment Ability to write detailed, accurate, and professional reports and correspondence  Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation  Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, and Explorer web browsing)  Availability - Should be flexible to work various days and times including evenings and weekends, subject to change according to testing demands.   Ability to effectively manage situations that require conflict resolution   PHYSICAL JOB REQUIREMENTS  Must be able to bend, stoop, and lift up to 40 pounds   Ability to remain in a stationary position for extended periods of time while administering exams   Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room   Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam  Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
  • 22 Days Ago

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Information Technology Instructor
  • MAPLEWOOD CAREER CENTER
  • Ravenna, OH FULL_TIME
  • POSITION NOTICE POSTING DATE: March 1, 2024 POSITION: Information Technology Instructor LOCATION: Maplewood Career Center 7075 St. Rt. 88 Ravenna, Ohio 44266 BEGINNING DATE: August 14, 2024 APPLICATIO...
  • 23 Days Ago

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Health Information Manager
  • Summa Rehab Hospital
  • Akron, OH FULL_TIME
  • Overview At Summa Rehabilitation Hospital, we are passionate about patient care! At our 60-bed hospital, we provide inpatient rehabilitative services to our patients who are often recovering from disa...
  • 25 Days Ago

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Manager - Information Technology Audit
  • Rust-Oleum
  • Medina, OH FULL_TIME
  • Purpose of Position RPM International Inc. (NYSE: RPM) owns subsidiaries that manufacture, market, and sell various specialty chemical product lines, including high-quality specialty paints, infrastru...
  • 2 Months Ago

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Information Technology Manager - ERP Systems
  • Ohio Farmers Insurance Company
  • Westfield, OH FULL_TIME
  • The IT Manager - ERP Systems is responsible for overseeing the organization's information technology systems and infrastructure. The role is responsible for developing and implementing IT strategies a...
  • 1 Month Ago

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Customer Account Rep-R00020
  • Rent-A-Center
  • Akron, OH FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $15? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Empl...
  • 9 Days Ago

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0 Customer Information Center Manager jobs found in Akron, OH area

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Patient Registration, Call Center Rep
  • Summa Health
  • Akron, OH
  • Patient Access Liaison, Call Center Rep Full-Time Day, Clinical Access Center $1,000 Hire On Bonus Summa Health System i...
  • 3/28/2024 12:00:00 AM

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Patient Registration, Call Center Rep
  • Summa Western Reserve Hospital
  • Akron, OH
  • Patient Access Liaison, Call Center Rep Full-Time Day, Clinical Access Center $1,000 Hire On Bonus Summa Health System i...
  • 3/28/2024 12:00:00 AM

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RFC Guest Attendant
  • Akron Children's
  • Akron, OH
  • **RFC Guest Attendant** CAROUSEL_PARAGRAPH * Akron, OH * ADMINISTRATIVE ** Share Job** mail_outlineSign up now to receiv...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Tier 1
  • Epiphany Management Group
  • Akron, OH
  • Job Description Job Description About the Company Paid Training! Flexible Schedule! Epiphany Management Group is GROWING...
  • 3/27/2024 12:00:00 AM

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Hiring Medicare Customer Service Agent i...
  • free-classifieds-usa.com
  • Canton, OH
  • ****Hiring Medicare Customer Service Agent in Canton Ohio**** * Price: Check with seller * Published date: November 17, ...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist
  • City of Macedonia
  • Macedonia, OH
  • Customer Service Specialist Type: Full Time Salary/Pay Rate:16-19.53/hour Posted Date:02/16/2023 12:04 PM Application De...
  • 3/25/2024 12:00:00 AM

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Guest Attendant-Afternoons
  • Akron Children's
  • Akron, OH
  • **Guest Attendant-Afternoons** CAROUSEL_PARAGRAPH * Akron, OH * ADMINISTRATIVE ** Share Job** mail_outlineSign up now to...
  • 3/24/2024 12:00:00 AM

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INTERNSHIP - Customer Success Associate - REMOTE
  • Binary Defense Systems, Inc.
  • Stow, OH
  • Job Type Internship Description The Customer Success Associate Summer Intern's primary responsibility is to help the Cus...
  • 3/24/2024 12:00:00 AM

Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about 30 miles (48 km) south of Cleveland. As of the 2017 Census estimate, the city proper had a total population of 197,846, making it the 119th-largest city in the United States. The Greater Akron area, covering Summit and Portage counties, had an estimated population of 703,505. The city was founded in 1825 by Simon Perkins and Paul Williams, along the Little Cuyahoga River at the summit of the developing Ohio and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$95,309 to $130,059
Akron, Ohio area prices
were up 1.6% from a year ago

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