Customer Information Center Manager jobs in Arkansas

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Accounts Manager
  • Bargain Center, Inc.
  • Siloam Springs, AR FULL_TIME
  • CUSTOMER ACCOUNTS MANAGER (CAM)

    Basic Duties:

    • Manages the Customer Accounts Department, which is responsible for the renewal payment process
    • Responsible for achieving company standards on non-renewal closing percentages

    Reporting:

    • Reports directly to the General Manager

    Primary Responsibilities:

    • Monitor and recommend payment frequency changes to the GM based on customer payment history
    • Immediate contact of all customers who have not renewed their agreement
    • Act as a customer counselor who resells the benefits of timely renewal payments
    • Document all customer promises and update customer information in the store computer system
    • Monitor the accuracy of customer classifications according to the customer’s payment history and habits
    • Maintain updated accurate customer information
    • Clean and certify merchandise in the QA Center as needed
    • Complete and maintain weekly truck maintenance sheet and route sheets daily
    • Supervise, develop, and schedule the activities of the MT
    • Recommend the use of extensions and rebuilds to the GM for endorsement
    • Confirm customer identification, collect monies, and obtain customer signatures on agreements
    • Help set and achieve renewal goals
    • Update goal board daily
    • Facilitate non-renewal returns authorized by the GM
    • Review and close agreements with customers as needed
    • Other tasks as assigned by management

    Requirements of Position:

    • Must be able to routinely lift, load, and “dolly” merchandise up to 300 pounds
    • Good communication and interpersonal skills
    • Strong telephone etiquette
    • Professional appearance
    • Effective organization skills
    • Valid driver’s license and good driving skills
    • All skills necessary to effectively perform all functions in the store

    Pre-Employment:

    • Successful reference checks and verification
    • Must have a valid driver’s license
    • Must be able to pass a drug screen
    • Must be able to pass a criminal and driving background investigation

    Job Type: Full-time

    Pay: From $14.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Holidays
    • Monday to Friday
    • Overtime
    • Weekends as needed

    License/Certification:

    • Driver's License (Required)

    Ability to Relocate:

    • Siloam Springs, AR 72761: Relocate before starting work (Required)

    Work Location: In person

  • Just Posted

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Health Information Birth Registrar
  • National Park Medical Center
  • Hot Springs, AR FULL_TIME
  • ESSENTIAL DUTIES AND RESPONSIBILITIES Maintains effective working relationships with unit staff, other departments, providers of unit services. Using interviewing techniques, problem solving skills, d...
  • 1 Month Ago

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Customer Service Representative
  • Customer Service Professionals
  • El Dorado, AR FULL_TIME
  • We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibil...
  • 1 Day Ago

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Customer Support Agent
  • Customer Direct LLC
  • Little Rock, AR FULL_TIME
  • Please note these jobs are only available in the States of Arkansas, Kansas, Kentucky, Missouri and Tennessee Looking for the following shifts: 7 am - 4 pm CST If you... Have a strong Customer Service...
  • 1 Day Ago

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Sales center manager
  • Rent-A-Center
  • Jacksonville, AR FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $17.50? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Time Employ...
  • 24 Days Ago

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Information Systems Manager
  • Impact Solutions Inc
  • El Dorado, AR FULL_TIME
  • We are seeking an experienced Information Systems Manager to join the corporate and plant site team in leading the IT operations, systems, and infrastructure for the global chemical plant. As a self-s...
  • 7 Days Ago

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Hudson Warehouse Supervisor - Located in Orlando International Airport
  • Hudson Group
  • Orlando, FL
  • Located in Orlando International Airport WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson ...
  • 3/28/2024 12:00:00 AM

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Mammo Tech PT, Breast Center The Woodlands
  • Memorial Hermann Health System
  • The Woodlands, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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PRN CT Tech, Nights Sienna CCC
  • Memorial Hermann Health System
  • Missouri City, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Medical Surgical/Neuro Ortho
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Customer Sales & Service Representative I
  • Mediacom Communications Corporation
  • Quad Cities, IL
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/28/2024 12:00:00 AM

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Pediatric CVOR Scrub RN Full-Time Evenings
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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RN, Nights - Advanced Heart Failure ICU
  • Memorial Hermann Health System
  • Houston, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

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Med Surg RN(Nights)- Northeast
  • Memorial Hermann Health System
  • Humble, TX
  • At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional exper...
  • 3/28/2024 12:00:00 AM

Arkansas (/ˈɑːrkənsɔː/ AR-kən-saw)[c] is a state in the southern region of the United States, home to over 3 million people as of 2018. Its name is of Siouan derivation from the language of the Osage denoting their related kin, the Quapaw Indians. The state's diverse geography ranges from the mountainous regions of the Ozark and the Ouachita Mountains, which make up the U.S. Interior Highlands, to the densely forested land in the south known as the Arkansas Timberlands, to the eastern lowlands along the Mississippi River and the Arkansas Delta. Arkansas is the 29th largest by area and the 33rd...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$90,464 to $123,448

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