Curriculum Specialist, Sr. jobs in Saint Cloud, MN

Curriculum Specialist, Sr. designs and develops training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners. Conducts skill assessments and collects input to identify training or development needs, goals, gaps, and requirements. Being a Curriculum Specialist, Sr. consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum. Develops curricula supporting defined competency models or skill frameworks. Additionally, Curriculum Specialist, Sr. writes and edits outlines, syllabus, lecture notes, and materials for in-person or online courses and self-study programs. Evaluates the software or collaboration tools to be selected for training. Establishes metrics to use to evaluate training effectiveness. May collaborate with vendors that provide training materials or conduct training. May coach trainers. Requires a bachelor's degree. Typically reports to a manager. The Curriculum Specialist, Sr. work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Curriculum Specialist, Sr. typically requires 7+ years of related experience. (Copyright 2024 Salary.com)

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Sr. Customer Success Specialist
  • Tennant Company
  • Kimball, MN FULL_TIME
  • With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

     

    PURPOSE/SCOPE: 

    • Work strategically with Tennant’s robotics customers to drive adoption and help them realize the full realized benefits of their Tennant products and the Tennant ecosystem
    • Develop expertise in customer-specific verticals to help establish effective product adoption
    • Provide a best in class customer experience to ensure customer robotic usage, expansion, retention, and growth
    • Enable sales representatives to efficiently and effectively deploy and onboard new robots in the field
    • Drive ongoing customer engagement with active participation in customer specific strategic business initiatives related to automation adoption
    • Collaborate with Field Operations, Sales, Strategic Accounts, Field Service, Distribution, and Product Management leadership to advocate for customers’ needs and ensure Customer Success priorities are aligned and prioritized

     

    GENERAL RESPONISIBILITIES: 

    • Work closely with customers, primarily by phone, email, and video conference, to drive adoption, expansion and retention of Tennant products and consult on productivity best practices
    • Maintain a cadence of communication with customers about their adoption trends, engagement with the product, and discovering opportunities for deeper engagement
    • Work cross-functionally to efficiently address customer concerns and help maintain highest level of customer satisfaction to ensure customer retention
    • Ensure sales representatives are equipped with appropriate resources and training to meet their customers’ needs; gather feedback from the field for continual improvement of sales resources and processes
    • Drive insights through analytics (Excel, PowerBI), utilizing telemetry data to monitor customer productivity and identify potential obstacles to adoption and opportunities for improvement
    • Execute on initiatives and programs designed to increase levels of customer retention and satisfaction, service excellence, and optimizing business processes and operations
    • Manage multiple accounts and support a large field sales and service org. simultaneously while prioritizing various projects and interests appropriately
    • Document and update relevant customer data in CRM and other internal databases
    • Some travel may be required for customer site visits, business reviews with customers, and sales support

     

    REQUIRED EXPERIENCE & EDUCATION:

    • Bachelor's Degree required
    • 3 -5 years of overall business experience, to include:
      • Minimum of 2 years of experience in customer-facing support or sales
      • Previous experience in robotics and/or SaaS preferred
    • Proficient in Microsoft Office, especially Excel and PowerPoint
    • Strong verbal and written communication, organizational, and time management skills
    • Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment
    • Knowledge of best practices in account management, upselling and retention
    • Strong relationship building skills and ability to build rapport with customers and key internal and external business partners

     

     

    Begin your journey with us. Let's reinvent how the world cleans. 

     

    Equal Opportunity Employer

    Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.

  • 6 Days Ago

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Assistant Registrar, Curriculum and Catalog Management
  • College of Saint Benedict/Saint John's University, Order of Saint Benedict
  • MN, MN FULL_TIME
  • The Registrar's Office at the College of Saint Benedict and Saint John's University invites applications for a full-time (1.0 FTE), benefit eligible position of Assistant Registrar, Curriculum and Cat...
  • 13 Days Ago

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Sr. Accountant
  • Robert Half
  • Willmar, MN PER_DIEM
  • This role prepares and consolidates financial statements, analyzes and reconciles accounts, analyzes cash flow, creates budgets and forecasts, prepares audits, and manages internal control maintenance...
  • 1 Month Ago

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Sr DevOps Engineer
  • Jostens
  • Santiago, MN FULL_TIME
  • JOB TITLE: Senior DevOps Engineer JOB OVERVIEW: We are seeking a highly skilled Sr. DevOps Engineer to join our IT team. This role develops, creates, and modifies processes to ensure accurate software...
  • 23 Days Ago

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Diesel Mechanic (SR)
  • GATR Truck Center
  • Sauk Rapids, MN FULL_TIME
  • **$2,000 HIRING BONUS** Do you have a GATRdone attitude, strong work ethic, willingness to grow and excellent customer service? If so, come grow as a Diesel Mechanic with our awesome team! GATR Truck ...
  • 23 Days Ago

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Shipping and Receiving Coordinator (SR)
  • GATR Truck Center
  • Sauk Rapids, MN FULL_TIME
  • Do you have a GATRdone attitude, strong work ethic, willingness to grow and excellent customer service? If so, come grow with our awesome team! GATR Truck Center is seeking to hire a full-time Shippin...
  • 1 Day Ago

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0 Curriculum Specialist, Sr. jobs found in Saint Cloud, MN area

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Preschool Teacher Assistant
  • Cadence Education
  • Buffalo, MN
  • Job Description Lil Explorers,Preschool Teacher Assistant Buffalo, MN Were hiring immediately! Lil Explorers, part of th...
  • 3/28/2024 12:00:00 AM

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Kids Stuff Staff
  • YMCA of the USA
  • Elk River, MN
  • Description Get paid to play! The YMCA child care program is hiring fun, energetic, individuals that love working with c...
  • 3/28/2024 12:00:00 AM

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Physical Therapist - $5000 Sign on Bonus
  • Life-Spark LLC
  • Cokato, MN
  • Description Position at Lifespark Lifespark is a complete senior health company headquartered in St. Louis Park, Minneso...
  • 3/27/2024 12:00:00 AM

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Electrical Engineer (Entry, Staff, or Senior) - Power Plant - Becker, MN
  • Xcel Energy
  • Becker, MN
  • Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to...
  • 3/26/2024 12:00:00 AM

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Preschool Teacher Assistant
  • Cadence Education
  • Rogers, MN
  • Job Description Lil Explorers,Preschool Teacher Assistant Rogers, MN Were hiring immediately! Lil Explorers, part of the...
  • 3/26/2024 12:00:00 AM

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SAC Program Staff - Summer/Seasonal
  • YMCA of the USA
  • Elk River, MN
  • Description Inspire the next generation! Do you like to mentor or are you looking to be a positive role model? The goal ...
  • 3/24/2024 12:00:00 AM

St. Cloud is a city in the U.S. state of Minnesota and the largest population center in the state's central region. Its population is 67,984 according to the 2017 US census estimates, making it Minnesota's tenth largest city. St. Cloud is the county seat of Stearns County and was named after the city of Saint-Cloud, France (in Île-de-France, near Paris), which was named after the 6th-century French monk Clodoald. Though mostly in Stearns County, St. Cloud also extends into Benton and Sherburne counties, and straddles the Mississippi River. It is the center of a small, contiguous urban area tot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Curriculum Specialist, Sr. jobs
$102,312 to $128,501
Saint Cloud, Minnesota area prices
were up 1.3% from a year ago