Credit and Collections Supervisor jobs in Santa Clara, CA

Role Description

This position will report to the Credit & Collections Manager and will coordinate and support the execution of the Accounts Receivable and Credit & Collections process for the US Animal Health customer portfolio. The Credit Analyst's role is to establish credit limits for new and existing customers. The hours for this position are 7 AM PST to 3:30 PST.

RESPONSIBILITIES:

• Establish credit limits for new and existing customers.
• Release orders that are on hold in compliance with established procedures.
• Prepare customer credit write up recommendations for upper management.
• Support the Manager with day-to-day activities and deliverable of the US Collections Portfolio.
• Responsible for Credit & Collections for the US which include:
  • Daily engagement with key account customers
  • Manage and execute Dunning Process
  • Follow up on disputes, deductions, late payments, issues which delay payment of invoice, etc.
  • Liaise with Customer Service group to enhance customer experience by resolving open inquiries in a timely matter
• Coordinate and support the preparation of periodic and ad-hoc reports for areas related to the customer collection portfolio as requested by management.
• Proactively identify issues and risks within the applicable areas and support their timely resolution by escalating issues to the Collections Lead as required.
• Liaise with the Credit Risk team daily on customer issues relating to order holds, delinquency, and financial concerns
• Assist the Collections Supervisor and Credit Manager to identify and implement process improvement and best practices.
• Leverage related systems and follow procedures to ensure a robust compliance environment with SOX, internal controls, and accounting policies and procedures.
• Establish credit limits and release order in accordance to policy.
• Additional projects and assignments as assigned by manager.

QUALIFICATIONS (Prior Experience, Education, Skills/Traits):

• Two to five years' experience working in Accounts Receivable department with Credit & Collections computer experience (e.g. Microsoft Word, Access, Excel, including Pivot Tables and VLookup)
• Undergraduate degree in Finance/Accounting
• Hands on experience with ERP systems (Oracle, SAP, Polaris)
• Ability to leverage and build ERP skills to ensure operational excellence and service quality
• Knowledge, insight and experience in financial accounting
• Experience preparing customer credit write ups and recommendations for upper management
• Knowledge of and experience with D&B reporting and financial statement analysis
• Experience with SOX Compliance for credit process
• Previous experience working in a large multinational firm or Animal Health/Pharmaceutical industry preferred
• Experience handling high volume account portfolios and balancing multiple priorities
• Strong written and verbal communications skills
• Experience with establishing credit limits and releasing orders
• Customer focused with strong interpersonal skills
• Proficiency in English and applicable local language(s)
• Capable of working independently and applying analytical skills in the credit & collections process
• Ability to work in culturally diverse teams
• Able to work Monday-Friday 7 AM PST to 3:30 PST

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in [California] Base pay may vary based on location and other factors.

Base Pay Range: $70,000-$75,000

[This position is eligible for short-term incentive compensation.] [The position is also eligible for long-term incentive.]

We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and retirement savings benefits along with paid holidays, vacation and disability insurance.

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