Credit and Collections Manager jobs in Columbia, MO

Scott Credit Union is looking to hire a full-time Collections Manager to join our amazing Collections team. This position works onsite in our Collinsville Branch, Monday thru Friday normal business hours.  

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
 
Mission:
Members. Value. Community.
 
Vision:
Building Better Financial Futures.
 
Values:
Accountability - we take pride and ownership in all we do.
Diversity - we are committed to fostering a diverse, equitable, and inclusive work environment.
Growth - we encourage the professional development of our employees.
Integrity - we maintain the highest ethical standards.
Service Excellence - we are devoted to continuously "WOW"ing our members and colleagues through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2023, the tenth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/. 

The Day to Day as the Collections Manager 

The Collections Manager provides leadership and strategic direction to the collection and loss mitigation activities of the credit union related to the consumer, credit card, and mortgage portfolios.  The Collections Manager is responsible for overseeing collection efforts by analyzing the credit quality of the portfolio, managing delinquent accounts, and implementing collections strategies. A typical day will look like:

• Directs and monitors the collection activity for the credit union to ensure that the credit union meets established delinquency goals and objectives, while at the same time trying to help the membership maximize its experience with the credit union.
• Exhibit strong leadership presence by engaging staff in modeling and setting clear expectations. Maintain a high level of cooperation and rapport with staff to ensure accurate and efficient operations and service.
• Monitor progress of department staff and mentor staff to ensure achievement of  performance goals.
• Maintains a systematic process for identifying delinquent accounts of borrowers and establishes methods and procedures for immediately responding to delinquent situations with collection activity.
• Develops, coordinates, and administers loss mitigation strategies to minimize credit losses in the consumer and residential portfolios.
• Monitor tracking systems for all bankruptcies, suits, foreclosures, and other post charge off activity. Monitor collection practices and procedures and maintain a written procedures manual regarding all collection functions including garnishments, judgments, and other legal proceedings.
• Implements reporting and monitoring of Key Performance Indicators.
• Stays current with all provisions of the Federal and State bankruptcy codes and regulations as well as repossession and collection laws.
• Monitors and communicates on the department’s performance against operational goals and objectives to senior management and the Board of Directors.
• Maximize recovery and collection of Credit Union assets from delinquent and charge-off accounts.
• Prepare monthly executive reporting. 
   

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• Bachelor’s degree or equivalent work related experience.
• Five years’ work experience in a financial institution or five years’ experience as a Collections Manager. 
• Experience with automated collections systems and Microsoft® Office products. 
• Working knowledge of federal bankruptcy laws as well as state and federal lending regulations.

Preferred Qualifications That Could Set You Ahead:

 Pay Range/Salary Range: 

• The typical pay range for this role is: $80,600.00 to $104,520.00

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.