Credit and Collections Manager jobs in Centreville, VA

Purpose  

Administer credit and collections program and processes for the company. 

Key Responsibilities

Leadership and Direction 

• Receive broad guidance from senior-level management relating to overall key objectives, critical issues, new concepts, and policy matters and general parameters for execution.  Manage people and processes to ensure effective execution.  Review work produced by staff for quality assurance.     
• Provide oversight and direction for one or more specific business processes or functions.   

At the Operational and Company Level

• Oversee investigation of credit risk in customers and suppliers and advises on course of action. 
• Designs and implements processes to improve cash flow and reduce receivables. 
• Monitors and negotiates the collection of overdue accounts. 

Do the Work  

• Provide management level oversight of the credit and collections program and processes. 
• Develop and manage key performance metrics for Credit and Collections. 
• Adhere to and enforce established policies and procedures and recommend new and/or modified policies and procedures as needed. 
• Review, evaluate and analyze customer accounts to ensure outstanding balances, comply with terms, and there is adequate coverage. 
• Investigate, document, communicate, report, and resolve issues impacting prompt payment of invoices and/or disputed items. 
• Perform ongoing reviews with leadership and all other functional organizations impacting credit and collection’s ability to manage customer’s outstanding balance, dispute resolution and to mitigate financial exposure.  
• Prepare and distribute standard and ad hoc reports in a timely fashion. 
• Identify/anticipate issues and apply problem solving skills to produce effective results. 
• Make sound credit decisions through timely evaluation of new accounts, establish credit lines and review credit worthiness of existing accounts. 
• Mentor, motivate, train, and develop staff. 
• Act as a role model to ensure the highest level of performance and promotability. 
• Develop and implement collections strategies to drive results and reduce past due balances. 
• Ensure processing of legal documentation, i.e., liens and releases, are performed and documented in a timely manner. 
• Assist with large customer and/or complex collections matters and dispute resolution. 
• Coordinate and manage the credit and collections department’s vendor relationships including credit card processor, 3rd party collections, attorneys, etc. 
• Negotiate and recommend payment plans and/or note arrangements, as needed. 
• Manage the outstanding deduction balance. 
• Manage month/quarter-end close activities. 
• Seek out, communicate, and drive opportunities to improve processes. 

Success Metrics and Competencies

Ideal candidate will consistently demonstrate… 

• High degree of discretion and ability to manage highly confidential information. 
• Highly motivated and problem-solving attitude. 
• Strong sense of urgency in responding to constituents. 
• Effective verbal and written communication skills. 
• Self-reliance and ability to operate independently with limited direction.   
• Effective working relationship with internal leaders and peers, as well as external clients. 
• Proficient in reading and interpreting financial reports and metrics. 

Education, Work Experience, Licensure/Certifications, and Technical Requirements

• College degree in business, accounting or finance. 
• Seven or more (7 ) years of experience in construction credit and collections departments. 
• Knowledge of lien laws, releases and other security instruments. 
• Strong Microsoft Office skills, with advanced Excel skills. 
• Occasional travel may be required. 

Physical Demands and Working Environment

• Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic. 
• Mobility around an office environment. 
• Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
• Occasional lifting or carrying up to 20 pounds.
• Occasional pushing or pulling up to 20 pounds.
• Occasional reaching outward or above shoulder.

Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice. 

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