Credit and Collections Director leads the overall credit function. Designs and implements processes to improve cash flow and reduce receivables. Being a Credit and Collections Director develops policies regarding the investigation of customers, extension of credit lines, and collections. Consults with current and future clients regarding their level of credit. Additionally, Credit and Collections Director oversees the negotiation and course of action taken for overdue accounts. Typically requires a bachelor's degree. Typically reports to top management. The Credit and Collections Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Credit and Collections Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Detailed Job description:
Title: Credit and collections specialist
Location: 2301 MARKET ST PHILADELPHIA Pennsylvania 19103
Duration: 12 Months
Pay rate: $21.00/HR on w2
Work authorization: US citizen/GC/EAD
Shift: 1st shift
Job Description:
Position Requirements:
Collecting past due residential and commercial accounts.
Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Contact customers to collect their overdue payments.
Take actions to encourage timely debt payments.
Negotiates payment plans with customers based upon specific parameters.
Resolve customer credit issues.
Update account status records and collection efforts.
Report on collection activity and accounts receivable status.
Maintains a professional and customer-friendly manner with each account.
Handles outbound and inbound calls professionally and knowledgeably.
Knowledge of customer service best practices.
Excellent communication skills (both verbal and written).
Patience and empathy while dealing with a variety of customers.
Efficiently managing time to ensure timely responses to customer inquiries and completing tasks.
Working knowledge of MS Office (Outlook, Excel, Teams).
Comfortable working with targets.
Problem-solving skills.
Job Type: Contract
Pay: $21.00 per hour
Expected hours: 40 per week
Weekly day range:
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person