Credit and Collections Clerk jobs in Tennessee

Credit and Collections Clerk collects and maintains accurate credit information. Reviews and verifies overdue accounts. Being a Credit and Collections Clerk contacts customers to confirm outstanding payments and renews credit information to help minimize outstanding debts. Requires a high school diploma. Additionally, Credit and Collections Clerk typically reports to a manager. The Credit and Collections Clerk works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

O
Collections Manager
  • Old Hickory Credit Union
  • Nashville, TN FULL_TIME
  • At Old Hickory Credit Union, you’ll find a supportive family-style environment and a dedication to serving the community. Since 1934, we have prided ourselves in providing excellent customer service and a wonderful overall experience to our members. Employment at OHCU comes with competitive pay, on-the-job training, growth opportunities, and a community of coworkers who will be excited to meet and work with you.

    The primary role of this position is to assist OHCU fulfill its mission of “Making a positive difference in our neighbors' lives!” One of the fundamental ways to achieve this is to cultivate a highly effective team of employees and to develop each employee to their greatest potential through coaching and leadership.

    The Collections Manager handles escalated collections issues and ensures final resolution for each account. Accordingly, they are responsible for making sure the department delivers outstanding service to both internal and external members. A key component of service to external members is to identify their financial needs and to suggest appropriate Credit Union solutions. In addition, the Collections Manager is responsible for collecting credit card delinquency and over-limit balances.

    The Collections Manager must comply with all federal and state regulations such as Fair Credit Reporting Act (REG V), Fair Debt Collection Practices Act (Reg F), Unfair, Deceptive or Abusive Act (UDAAP), Fair Housing Act, Fair Lending Act, Equal Credit Opportunity Act (Reg B), Truth in Lending Act, (Reg Z), Expedited Funds Availability Act (Reg CC), Credit Card Act, Bank Secrecy Act, The Patriot Act, The Privacy Act, Regulation CC, etc., as well as all Old Hickory Credit Union policies and procedures.

    Full-time Position: Monday - Friday, but could require occasional Saturday hours

    Pay frequency: biweekly

    Salary: Competitive Salary

    Work Location: Nashville, Tennessee (this is not a remote position)

    Responsibilities

    • 30% of time: Identifies deteriorating credit situations by assessing and evaluating the documentation/collateral and providing assistance to the member to settle their default/delinquent situation. Responsible for all bankruptcies, determines when repossessions and/or foreclosures go to the attorney for settlement. Will prepare these incidents to attorney submission by following the appropriate protocol and procedures. May be required to attend a bankruptcy court from time to time. Will work with the auto auction and repo companies. File all LendPro Claims.
    • 25% of time: Develops direct reports to their highest potential by identifying their areas for improvement and practice appropriate coaching, training or correcting the employees' performance. Recognize direct reports who perform at a high level. Hold employees accountable for their performance, attitude and behavior. Meet with direct reports monthly to review previous month's performance, set goals for upcoming month's performance and develop plans to improve employees' performance. Ensures personnel are meeting or exceeding service goals.
    • 25% of time: Manages the collection and recovery effort of loans, credit cards, negative shares, collateral control operations by counseling, coaching, and guiding direct report employees. Supervises, plans, monitors and appraises the job results.
    • 10% of time: Assists the Collections department by ensuring that the collections/delinquency department is in compliance with state and federal laws and regulations, as well as in compliance with OHCU loan policy.
    • 5% of time: Develops and prepares essential reports such as reports for the Board, assist by providing information to Accounting for the call report(s) that goes to the regulators, and other collection reports as needed.
    • 5% of time: Performs other duties as assigned.

    Skills

    • Be able to maintain a calm demeanor when talking with members in this role. Should be direct but understanding.
    • Prior credit support/collection experience a must.
    • Interpersonal skills - Work involves communication with others inside and outside the organization for the purpose of high-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
    • Bilingual (Spanish) is a plus.

    Requirements

    • At least 3 years' prior collection experience. Knowledge of the bullet points communicated in the responsibilities above.
    • Minimum 12 months customer service experience.
    • At least 1 year's prior experience in a collections management role.
    • Strong oral and written communication skills.
    • Strong negotiation skills and the ability to maintain tact under pressure.
    • Must be able to sit/stand at a desk for long periods throughout the day.
    • Must be able to prioritize in order to meet call responsibility and other desk duties described in the responsibilities.
    • A two year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses by contracted vendors, or job specific skills acquired through an apprenticeship program.
    • Strong Word and Excel experience.
    • In addition to a background and credit check, candidates must be able to pass a drug screen

    Benefits

    • Medical, Dental, Vision
    • 401K with Company Match
    • Life (company paid)
    • Short Term Disability (company paid)
    • Long Term Disability (company paid)
    • AD&D (company paid)
    • Telemedicine (company paid)
    • Paid Time Off
    • Birthday time off
    • Tuition reimbursement

    Equal Opportunity Employer: Old Hickory Credit Union does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • AD&D insurance
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Paid training
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance

    Weekly day range:

    • Monday to Friday

    Work setting:

    • Office

    Ability to Relocate:

    • Nashville, TN 37214: Relocate before starting work (Required)

    Work Location: In person

  • 14 Days Ago

U
Credit/ Collections Manager
  • United Central Industrial Supply
  • Bristol, TN FULL_TIME
  • United Central, a SunSource company is the leader in providing solutions to static sealing (gaskets) and fluid transfer (hoses) with top quality fabrication, capabilities and programs tailored to help...
  • 2 Days Ago

P
Supervisor, Credit Collections
  • Pilot Company
  • Knoxville, TN FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 8 Days Ago

E
Credit and Collections Analyst
  • ESTEEM SOLUTIONS
  • Knoxville, TN CONTRACTOR
  • Job Title: Accounting Professional - A/R 1 TN - Knoxville - 810 Innovation Dr Description: Monitor accounts receivable and identify overdue accounts. Contact customers with overdue accounts and attemp...
  • 9 Days Ago

R
Credit and Collections Specialist
  • RJ Young
  • Nashville, TN FULL_TIME
  • The Credit and Collections Specialist will be responsible for analyzing the paying habits of customers who are delinquent by contacting them to collect payment or resolve past due status. Essential Fu...
  • 10 Days Ago

C
Credit and Collections Analyst
  • COMTEC INFORMATION SYSTEMS
  • Knoxville, TN CONTRACTOR
  • Position: Credit and Collections Analyst Location: 810 Innovation Dr Knoxville, TN - 37932 Duration: 12 Months Description: Monitor accounts receivable and identify overdue accounts. Contact customers...
  • 12 Days Ago

B
Loan Officer
  • Blue Signal Search
  • Charlotte, NC
  • Our client is a rapidly expanding, hard money lending company experiencing tremendous growth. Their team is driven by in...
  • 3/29/2024 12:00:00 AM

B
Loan Officer
  • Blue Signal Search
  • Nashville, TN
  • Our client is a rapidly expanding, hard money lending company experiencing tremendous growth. Their team is driven by in...
  • 3/29/2024 12:00:00 AM

B
Loan Officer
  • Blue Signal Search
  • Miami, FL
  • Our client is a rapidly expanding, hard money lending company experiencing tremendous growth. Their team is driven by in...
  • 3/29/2024 12:00:00 AM

C
Area Sales Manager - Western US
  • CLIMAX Portable Machining & Welding Systems
  • Phoenix, AZ
  • The CLIMAX Area Sales Manager has the fabulous opportunity to sell the best portable machine tools in the world. We serv...
  • 3/29/2024 12:00:00 AM

J
Chief Financial Officer
  • Jones Contractors, Inc.
  • Henderson, TN
  • Duties of the position will include, but not be limited to: •Providing strategic financial leadership and input on decis...
  • 3/29/2024 12:00:00 AM

C
Associate Advisor
  • Cetera Investment Services LLC
  • Tampa, FL
  • We are looking for a motivated individual to fill the role of an Associate Advisor for Achieva Wealth Management located...
  • 3/29/2024 12:00:00 AM

E
Accounting Credit & Collections Specialist
  • Encore Glass
  • Fairfield, CA
  • Job Description Job Description We are looking for an independent, self-starter with an eagerness to learn to join our A...
  • 3/28/2024 12:00:00 AM

I
Order Management Associate
  • IEEE
  • Piscataway, NJ
  • Job Description Job Description This position will work closely with all IEEE Account Managers, Inside Sales Reps, Inter...
  • 3/27/2024 12:00:00 AM

Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River. The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Clerk jobs
$35,856 to $46,478

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