Credit and Collections Clerk jobs in Richmond, VA

Credit and Collections Clerk collects and maintains accurate credit information. Reviews and verifies overdue accounts. Being a Credit and Collections Clerk contacts customers to confirm outstanding payments and renews credit information to help minimize outstanding debts. Requires a high school diploma. Additionally, Credit and Collections Clerk typically reports to a manager. The Credit and Collections Clerk works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Collections Specialist
  • Argent Federal Credit Union
  • Chesterfield, VA FULL_TIME
  •  

    This is a great opportunity for an individual with excellent communication and negotiation skills who has a desire to assist members in resolving their financial challenges. Performing all aspects of collecting, including contacting delinquent accounts, creating repayment strategies, coordinating repossessions and filing the appropriate paperwork while executing the credit union policies, objectives and goals.

     

    The Collection Specialist is responsible for performing various collection duties on Consumer Vehicle loans, consumer personal loans, and credit cards in various stages of delinquency. This position is responsible for control and resolution of delinquent loans and credit card accounts in order to minimize losses.  The will work quickly and accurately to contact customers to determine a reason for payment delinquency and negotiate a payment commitment while maintaining a professional and pleasant demeanor. Using a computerized system for tracking, information gathering, and troubleshooting, you will complete phone calls to meet required performance standards and metrics. You will be responsible for research and follow-up on issues relating to these accounts. The goal of this role is to effectively reduce delinquency, losses and increase recoveries.

     

    This Job Is Ideal for Someone Who Is:

    • Dependable -- more reliable than spontaneous
    • People-oriented -- enjoys interacting with people and working on group projects
    • Detail-oriented -- Focus on the details of work while looking ahead at the bigger picture

     

    Requirements/Experience: 

    • High School Diploma 
    • Knowledge of Microsoft Office
    • Must have effective communication skills (written & phone)
    • Must be self-motivating, possess creative problem-solving skills, and be adaptable to different challenges.
    • Experience in Banking/Credit Union environment
    • Demonstrated negotiations skills

     

     

    Preferred: 

    • Previous collection experience 
    • Experience in the finance or automotive industry 
    • Skip Tracing 
    • Bilingual is a plus (Spanish)
    • Regulatory knowledge including FDCPA, Reg Z, FACTA, FCRA and SCRA

     

     

    Job Type: Full-time

     

    Schedule:

    • Monday to Friday
    • May be requested to work an occasionally Saturday

     

    Work Location:

    • Hull Street & Oxbridge Road

     

    Job Duties

    • Accountable for initiating all necessary actions to collect payments from members regarding delinquent accounts for the purpose of bringing such accounts up to date; for follow-ups on such accounts, and maintenance of records relating to such accounts.
    • Make outbound collection attempts (on financial products like auto loans, credit cards,  etc.) by phone, mail, and e-mail according to the department standards
    • Accept inbound calls/e-mails and return phone calls and e-mails in a timely manner
    • Identify specialty accounts for proper handling such as repossession, legal filing, closure, suspension and charge off
    • Transact routine financial business or refer to appropriate team member
    • Review accounts for workout arrangements such as extensions, and partial payments.
    • Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
    • Process and complete follow up on Disability and Life claims
    • Assist in preparation of monthly charge offs for loans and visas
    • Maintains a record of conversations, either by phone or in person, regarding account conversations, promises, or solutions with the member in the collection systems.
    • Reports to the manager of any special problem account to assure that the correct action is taken such as completing loan modifications, payment extensions etc.
    • Cross train and back up to other positions in the department.
    • Performs any other duties as assigned.
    • Demonstrates excellent telephone etiquette and an ability to establish rapport with members over the phone.
    • Ability to multi-task, handle ambiguity and adapt quickly to changing circumstances.
    • Demonstrate empathy and ownership of tasks assigned.
    • Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act.

     

  • 5 Days Ago

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Credit & Collections Associate
  • KSI Auto Parts
  • Mechanicsville, VA FULL_TIME
  • Company DescriptionKSI Auto Parts is a top supplier of aftermarket collision parts for over 30 years, offering exceptional service and top-quality products to customers nationwide. We're committed to ...
  • 4 Days Ago

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Credit Clerk
  • Triple-S Steel
  • Richmond, VA OTHER
  • Overview ABOUT THE COMPANY: At Triple-S Steel we live and work by our core values. Since our inception over 50 years ago, we have followed three basic principles that are the foundation of our success...
  • 21 Days Ago

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Collections Manager
  • Taxing Authority Consulting Services P.C.
  • Henrico, VA FULL_TIME
  • Taxing Authority Consulting Services, P.C. is a Virginia law firm with a focus in its practice to serve only government entities in managing accounts receivable, tax assessments, and the general reven...
  • 11 Days Ago

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Head of Collections
  • Idea Financial
  • Richmond, VA FULL_TIME
  • Job description Role Overview: Head of Collections Idea Financial, a tech-enabled digital small business lender, is hiring a Head of Collections to lead the internal and external collections efforts f...
  • 1 Month Ago

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Collections Analyst
  • McGuireWoods LLP
  • Richmond, VA FULL_TIME
  • Overview McGuireWoods LLP is seeking a Collections Analyst to join our team in the Richmond, VA office. The Analyst will initiate collection efforts and actively pursue aged A/R. Additionally, the Ana...
  • 1 Month Ago

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0 Credit and Collections Clerk jobs found in Richmond, VA area

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Outside Sales Representative - Home Daily - Richmond, VA
  • Richards Supply
  • Richmond, VA
  • **Outside Sales Representative - Home Daily - Richmond, VA** Richmond, VA / Sales Outside Sales / Full Time - Exempt Ric...
  • 3/28/2024 12:00:00 AM

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Business Development Manager- Specialty Coatings
  • Painters Supply & Equipment Co
  • Richmond, VA
  • Job Type Full-time Description BUSINESS DEVELOPMENT MANAGER- SPECIALTY COATINGS Why Work for Painters Supply & Equipment...
  • 3/28/2024 12:00:00 AM

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Pre-Services Specialist
  • UHS
  • Richmond, VA
  • Responsibilities One of the nation's largest and most respected providers of hospital and healthcare services, Universal...
  • 3/28/2024 12:00:00 AM

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Accounting Clerk - Sandston, VA
  • Pratt Industries
  • Sandston, VA
  • Job Description SUMMARY Responsible for the processing of bills (payables and receivables), sales orders, and other acco...
  • 3/27/2024 12:00:00 AM

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Interventional Technologist - Radiology Angiography
  • VCU Health
  • Richmond, VA
  • **$25,000 Sign On Bonus for offers accepted by June 30, 2024. Terms and Conditions apply** **Candidates hired into appro...
  • 3/27/2024 12:00:00 AM

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Assistant Community Director - Richmond, VA
  • RangeWater Real Estate
  • Richmond, VA
  • Job Description Job Title: Assistant Community Director Department: Property Management Reports To: Community Director F...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Koalafi
  • Richmond, VA
  • **Customer Service Representative** at Koalafi Richmond, VA **Customer Service Representative** **About Koalafi** **Abou...
  • 3/27/2024 12:00:00 AM

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Bilingual Leasing Consultant (weekly pay)
  • Career Strategies, INC
  • Richmond, VA
  • Job Description Job Description · Must be comfortable working in a fast paced environment. · Must be familiar with apart...
  • 3/26/2024 12:00:00 AM

Richmond (/ˈrɪtʃmənd/) is the capital of the Commonwealth of Virginia in the United States. It is the center of the Richmond Metropolitan Statistical Area (MSA) and the Greater Richmond Region. Richmond was incorporated in 1742 and has been an independent city since 1871. As of the 2010 census, the city's population was 204,214; in 2016, the population was estimated to be 223,170, making Richmond the fourth-most populous city in Virginia. The Richmond Metropolitan Area has a population of 1,260,029, the third-most populous metro in the state. Richmond is located at the fall line of the James R...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Clerk jobs
$38,528 to $49,941
Richmond, Virginia area prices
were up 1.2% from a year ago

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