Credit and Collections Clerk jobs in Newport News, VA

Credit and Collections Clerk collects and maintains accurate credit information. Reviews and verifies overdue accounts. Being a Credit and Collections Clerk contacts customers to confirm outstanding payments and renews credit information to help minimize outstanding debts. Requires a high school diploma. Additionally, Credit and Collections Clerk typically reports to a manager. The Credit and Collections Clerk works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Collections Representative
  • Langley Federal Credit Union
  • Newport, VA FULL_TIME
  • Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

    Collections Representative

    Experience Requirement: One year of Collections, customer service, sales, or related experience  

    Potential sign-on bonus for eligible applicants

    Hourly Wage Minimum $17.35 based on experience

    Hours

    Langley Collections working hours are Monday through Friday from 8:00 AM – 7:00 PM, and on Saturday, from 8:00 AM to 1:00 PM.

    Langley Collection Representatives work a three-week rotational shift:

    • Week 1: M - F - 8:00 AM - 4:30 PM
    • Week 2: M - F - 8:00 AM - 5:30 PM
      • Scheduled day off during the week and add Sat shift - 8:00 AM - 1:00 PM.
    • Week 3: M – F - 10:30 AM - 7:00 PM
      • Additional details will be covered in the interview.

    Langley Federal Credit Union is currently hiring for a Full Time Collections Representative to work on-site from our Oyster Point in  Newport News, VA.

    Job Summary:

    The Collections Representative communicates with members on their delinquent accounts by phone. negotiating and recommending solutions to improve member account status bringing it up to date. This position performs skip-tracing techniques and documents accounts accordingly to negotiate payment, following all regulatory and Langley guidelines. The Collections Representative exhibits professionalism and trustworthiness in their communications with members, monitoring and maintaining their assigned accounts through review, follow up, and implementation of payment options to navigate financial challenges. The Collections Representative demonstrates exceptional communication and listening skills with attention to detail and an ability to manage their time efficiently. The representative should be proficient in reading and understanding consumer credit reports and thrive in a fast paced, goal-oriented environment with high targets and tight deadlines.

    Essential Functions, Duties, and Responsibilities:

    • Recommends resolutions to members with delinquent accounts by phone, manages and follows up when payment arrangements have not been met.  
    • Makes outbound collection attempts to members by telephone and or letter to determine reasons for delinquency and to assist them in bringing the account current on financial products like automobiles, personal loans, credit cards, mortgages, etc.
    • Performs skip tracing inquiries and activities, as necessary to obtain contact information to contact members.
    • Processes payment transfers and check by phone requests for members.
    • Navigates multiple systems to contact, track and monitor member accounts.
    • Utilizes negotiation skills to resolve defaults and delinquencies on members’ accounts.
    • Initiates repossession procedural workflows or legal workflows for review and assignment within a timely manner.

    Qualifications:

    • One year of collections, customer service, sales or related experience is required.

    Keys to Success:

    The Langley Keys to Success offers specific, demonstrable behaviors that have been identified as ones that will help an employee be successful at Langley. We like to say that the keys to success are our “culture in action.” They encompass our Cultural Values and were developed directly from them.

    • Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
    • Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
    • Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the company into the future.
    • Team Driven – Collaborates across Langley, communicating transparently and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
    • Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

    Physical Requirements:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Working Conditions:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level within the work environment is typically moderate. Ability to work alternate schedules including night work.

    This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

    We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations. Your unique perspective and skills could be a valuable addition to our team. We're excited to delve deeper into your background and potential fit with our company culture. Thank you for considering joining us on this journey, and we can't wait to get to know you better!

  • 8 Days Ago

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Credit & Collections Agent - Part-Time
  • Sam Rust Seafood, Inc.
  • Hampton, VA PART_TIME
  • DescriptionSam Rust Seafood is a processor and distributor of exceptional live, fresh and frozen seafood. We provide the freshest quality seafood to all types of establishments, including white tablec...
  • 4 Days Ago

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Credit Analyst
  • Chesapeake Bank
  • Kilmarnock, VA OTHER
  • Overview Chesapeake Bank- Want to build a successful career with a financial institution that excels in the industry and has “fun” as one of its corporate values? Our team has high levels of employee ...
  • 22 Days Ago

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Account Coordinator, Collections & Recoveries
  • Mission Lane LLC
  • Newport, VA FULL_TIME
  • We're looking for self-motivated, goal-oriented, confident communicators with sales or negotiation experience to join our Customer Advocacy department as Account Coordinators on the Collections and Re...
  • 19 Days Ago

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Collections Legal Assistant
  • Global Workforce Solutions
  • Fort Monroe, VA FULL_TIME
  • Job Summary:We are seeking a highly organized and detail-oriented Collections Legal Assistant to join our team. The Collections Legal Assistant will provide support to our legal team by conducting res...
  • 1 Day Ago

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Collections Agent (15812)
  • Bill Gosling Outsourcing
  • Hampton, VA FULL_TIME
  • ARE YOU LOOKING FOR A REWARDING CAREER? IF SO, TAKE A LEAP NOW TOWARDS THIS FANTASTIC OPPORTUNITY TO JOIN A GLOBAL BUSINESS WITH AMAZING PEOPLE!! MAKING LIVES BETTER, ONE CONNECTION AT A TIME For over...
  • 28 Days Ago

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0 Credit and Collections Clerk jobs found in Newport News, VA area

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Player Services Manager
  • Colonial Downs + Rosie's Gaming Emporium
  • Hampton, VA
  • Responsible for direct supervision of the player services operations in accordance with company Internal Control Policie...
  • 3/28/2024 12:00:00 AM

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Route Sales Representative (SALES EXPERIENCE REQUIRED)
  • Herr's
  • Hampton, VA
  • ** Herr Foods Inc** ** Route Sales Representative (SALES EXPERIENCE REQUIRED)** Hampton, VA 23670 We are currently seeki...
  • 3/28/2024 12:00:00 AM

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Route Sales Representative (Richmond, VA)
  • Herr's
  • Hampton, VA
  • ** Herr Foods Inc** ** Route Sales Representative (Richmond, VA)** Richmond, VA 23222 We are currently seeking a qualifi...
  • 3/28/2024 12:00:00 AM

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Route Sales Representative (Hampton, VA)
  • Herr's
  • Hampton, VA
  • ** Herr Foods Inc** ** Route Sales Representative (Hampton, VA)** Hampton, VA 23630 We are currently seeking a qualified...
  • 3/28/2024 12:00:00 AM

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Route Sales Representative (EXPERIENCE REQUIRED)
  • Herr's
  • Hampton, VA
  • ** Herr Foods Inc** ** Route Sales Representative (EXPERIENCE REQUIRED)** Hampton, VA 23670 We are currently seeking a q...
  • 3/28/2024 12:00:00 AM

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Guest Services Rep Part Time-104020
  • ESA Management, LLC
  • Hampton, VA
  • Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
  • 3/27/2024 12:00:00 AM

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Territory Manager - Newport News
  • US Foods Holding Corp.
  • Newport News, VA
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 3/26/2024 12:00:00 AM

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Loan System Specialist
  • BayPort Credit Union
  • Newport News, VA
  • The primary purpose of this position is to provide quality service to the Credit Union staff and external support compan...
  • 3/24/2024 12:00:00 AM

Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water. The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Clerk jobs
$36,929 to $47,868
Newport News, Virginia area prices
were up 1.2% from a year ago

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