You Belong Here

People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.

If you work here, you belong here.

Your Values Align with Ours

We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

Your Voice Is Heard

Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.

Your Team Makes You Stronger

Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.

Your Future is Bright

We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.

What we offer

• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP
• 401(k) and Roth plan with a competitive employer match
• Robust Wellness Program
• Employee Recognition Program
• Fun, food, and events

Position Summary

This role is a direct contributor in detecting, monitoring, and resolving external/internal fraudulent activity affecting the Credit Union and its membership, including the ATM/debit card program. In addition, the position would also have certain responsibilities with the Credit Union’s Identity Theft/Red Flags Program, Fraud Program, and Bank Secrecy Act/Anti-Money Laundering Program.

Essential Responsibilities and Accountabilities:

Activity Monitoring

• Compiles, analyzes, and reviews account transactions and member behaviors for potential suspicious/fraudulent activity as identified from internal and external sources; makes recommendations and takes independent or directed action to resolve associated issues; provides support to employees who report suspicious activity
• Leverages the Credit Union’s Fraud & Anti-Money Laundering software and related systems to identify, track and report on high-risk and/or suspicious activity; provides analysis to enhance the overall operation and effectiveness of the Fraud & Anti-Money Laundering software

ATM/Debit Card/Credit Card Fraud Prevention and Dispute Processing

• Maintains all aspects of the Credit Union’s ATM/debit card/credit card error resolution program in adherence to regulatory and card issuer requirements
• Cardholder dispute entries and chargeback requests
• Assists in the oversight of the Credit Union’s debit/credit card fraud prevention program and the use of related monitoring systems, including escalating fraud trends for review
• Fraud alerts
• Compromised card management
• Initiates and/or receives direct communication with cardholders, card vendors, and internal Credit Union personnel to facilitate fraud prevention and dispute processes

Other Duties as Requested by Management

• General Ledger reconciliation and monthly reconciliation preparation
• Manages inbound calls to the Risk Queue
• Facilitates Fraud Training to new and existing staff
• Development of department procedures to create efficiencies
• Additional duties based upon department needs

Key Behavioral Competencies

Collaboration

Shares time, passion, and knowledge with others to ensure team success. Demonstrates awareness and respect of differences and appreciates and leverages the strength of others to accomplish goals. Listens to understand and respects the ideas of others even when differing from own. Promotes a high-trust, team-oriented environment within their workgroup and on projects that cross functional lines.

Judgment

Makes sound decisions based on fact and accepted policies and practices, rather than emotion; analyzes problems skillfully; uses logic to reach solutions. Demonstrates discernment and discretion on the job. Initiates actions based on existing policies and regulations, research, technical knowledge, and assessments of situations. Maintains focus on the goal, while considering what is in the overall best interest of the organization when making a decision.

Self-Accountability

Sets realistic goals and timeframes to achieve desired results; takes ownership and directs energies towards the completion of those goals. Is honest, truthful, and straightforward. Is fully responsible for the consequences of own actions and decisions, shows courage, is humble, and does not shift blame or focus for performance onto others.

Change Agility

Open-minded, imaginative, and resilient to new ways of doing things and can see the merits of perspectives other than his/her own. Performs a wide variety of tasks and changes focus quickly as demands change or based on new information; manages transitions from task to task effectively; and adapts to varying needs, expectations, and approaches. Demonstrates openness to new strategic initiatives, procedures, and technology. Demonstrates willingness to modify a strongly held position quickly in the face of contrary evidence.

Knowledge and Skills

ADA Requirements

Physical Requirements

• Must be capable of climbing / descending stairs in emergency situation.
• Must be able to operate routine office equipment.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day.

Working Conditions

• Must be able to work after normal business hours, and/or extended hours, whenever required or requested by management.
• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
• Must be able to travel to off-site locations; maintain adequate transportation.