Hybrid after a six month period: two days from home, three days in office!
The Credit and Collection Specialists is responsible for managing and controlling the collections activities of the company.
This position is for an international manufacturer of high end bottles sold primarily to the alcoholic beverages manufacturers. It is part of the Finance and Accounting Department and reports to the CFO.
Major responsibilities of the job:
● Monitor AR Aging to identify overdue customers’ accounts
● Communicate with customers via email or SideTrade as
accounts become past due
● Maintain record of customer interactions (e.g. collections calls)
● Provide history of collections attempts when escalation is
required
● Follow defined Dunning Procedures in SideTrade
● Prepare documentation to send to collections agency
● Review current customers credit terms and limits
● Update accounting function in SAP for new customers
● Process customer credit applications in a timely manner
● Respond to customer account and credit inquiries from external
and internal customers
● Provide clear invoice and payment status when required
● Prepare customer statements when requested
● Serves as backup for AR Specialist to enter customer
payments & prepayments in SAP
● Contact customer to clarify how payments should be applied
● Follow prepayment corrections with Account Coordinators
● The Credit and Collections Specialist can perform other duties
as assigned by their supervisor which are reasonably within
scope of the duties of this job classification.
Requirements:
● Bachelor’s Degree in Accounting or Business Administration or 5 years’ experience in related field
● Knowledgeable of accounts receivable, credit control and general accounting procedures
● Proficient in relevant computer applications (i.e. SAP, Excel, Google Suites)
● Able to write in a clear, concise and grammatically correct manner
Key Competencies
● Knowledge of accounting standards
● Knowledge of active debt management
● Knowledge of accounting entry
● Knowledge of debt collection procedures
● Proficient in data entry and time management
● Strong written and oral communication skills
● Able to solve problems
● Strong organization skills
● Good interpersonal skills
● Ability to perform debt collection operations
● Ability to provide great customer service
● Ability to work independently