Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Primary Objective of Position:
Assist the branch manager in managing sales, service and operational functions, inclusive of compliance and security, within the branch. Lead and develop the branch team with the goal of providing an overall excellent member experience through all branch interactions. Acts as primary manager on duty in the absence of the Branch Manager.
ESSENTIAL JOB FUNCTIONS
Supervising, Leading, and Coaching
Service and Cross-sales
Branch Security and Compliance
Additional duties
RELATIONSHIPS AND CONTACTS
Supervise Approximately: None directly but serves as team leader and makes operational decisions in Branch Manager’s absence. Also provides input on employee review for specialty knowledge.
Reports To: Branch Manager
Contact: Frequent contact with other branches, departments, vendors, employees, and members face to face and by telephone.
JOB SPECIFICATIONS
EDUCATION AND EXPERIENCE
Requires an Associate Degree in a business or related field. Three (3) years progressive financial operations experience and two (2) years supervisory experience. Lending experience preferred. Incumbent must reside within 50 miles of the facility.
SKILL REQUIREMENTS
Most important to this position is to be highly motivated with good communication skills and capable of leadership by example. Strong organizational, supervisory skills and lending experience preferred.
PHYSICAL REQUIREMENTS
Position involves wrist / hand manipulation, ability to lift up to 50 lbs., ability to bend stoop and reach overhead. Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents. Communication abilities required by this job includes clarity in speech and hearing for effective staff/member interaction.
EQUIPMENT SKILLS
Personal computer with windows environment, calculator, cash recycler, copy machine, scanner, ITM, ATM depository, currency counter, debit card embosser.
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as detailed description of all work requirements that may be inherent in the job.
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