Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Reports to: Employee Operations Manager
Functions Supervised: None
Primary Functions: Responsible for coordination of functions relating to employee operations.
Duties and Responsibilities:
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: One year of progressively more responsible administration and Human Resource experience preferred. Proficient record keeping, accurate data entry, excellent knowledge of Microsoft Windows, Outlook, Word, and Excel required. Must be articulate, analytical, detail oriented, organized, and possess effective written and oral communication skills. Effective time management skills required. Ability to prioritize and organize multiple tasks to meet expected timelines for assigned work. Ability to work independently with minimal supervision.
Tenure: Employee Operations Specialist II position, category 13, requires a minimum of six months tenure in the Employee Operations Specialist I position, category 14, with performance that meets or exceeds expectations. Advancement requires management recommendation and will be based on the candidate’s performance. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Salary Pay Range:
Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Equal Opportunity Employer