Credit Card Operations Manager jobs in South Dakota

Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose:  Reporting to the VP Enterprise Applications, the Salesforce Manager will be responsible for the design, development, implementation, and maintenance of our Salesforce ecosystem.  This position is a liaison among internal team members and external vendors, and requires an understanding of the structure, policies, and operations of the organization, in order to recommend solutions that enable the organization to achieve its goals. 

Essential Duties/Responsibilities

1. Lead the team(s) that oversees the design, development, implementation, and maintenance of our organization’s Salesforce Platform, including but not limited to: Financial Service Cloud, nCino, Marketing Cloud, and Experience Cloud. 
2. Collaborate with stakeholders to define requirements, prioritize projects, and develop roadmaps for Salesforce development and enhancement. 
3. Responsible for managing and directing people and/or resources with fairness and consistency to meet departmental goals. Promote teamwork and encourage process improvement and efficiencies, while creating a positive work environment where employees feel recognized and valued. Responsible for evaluating employees, determining talents and development opportunities, and working with employees to improve performance, enhance skills, or create loyalty to the credit union. Conduct timely employee performance appraisals and coaching, and effectively resolve employee issues and performance concerns.
4. Maintain security standards to address confidentiality, integrity and availability of systems and data.
5. Develop process and technical recommendations to drive efficiency and productivity based on data collected, feedback from subject matter experts, and best practices.  Understands testing capabilities of systems/products, personally conducts necessary testing for system upgrades/new products, and develops comprehensive user testing opportunities, as appropriate.
6. Understand the organization’s direction, structure, and initiatives.  Become the subject matter expert in various aspects of Salesforce.  Effectively analyze current business processes and systems to identify potential opportunities, needs, issues, and problems that could impact business results. Synthesize data to support recommendations for action.
7. Develop performance metrics and report statuses to appropriate levels of BHFCU management.
8. Develop and maintain documentation, policies, and procedures related to the management of Salesforce.
9. Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and reliability.
10. On call for supporting Salesforce, to ensure issues are resolved as quickly as possible and projects meet delivery timelines.

Other Duties/Responsibilities

1. Maintain security standards to address confidentiality, integrity and availability of systems and data.
2. Serve as back-up support to maintain and administer parameters, defaults and system settings within Salesforce.
3. Coordinate vendors and vendor relationships to maintain a positive working relationship that benefits the Credit Union and ensures reliable, high-quality service.
4. Perform other duties as assigned by VP Enterprise Applications.

Job Knowledge

1. Knowledge of modern principles and practices of technology, systems integration, and project management.
2. Knowledge of business English, spelling, grammar, composition, and arithmetic.
3. Knowledge of Credit Union rules, products, services, regulations, and procedures.
4. Knowledge of Credit Union philosophies, practices, policies, and interrelated functions.
5. Knowledge of project management standards and practices.

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.

1. Vision:  A sighted person to read and interpret data.
2. Speech/Hearing:  Ability to communicate verbally and in writing with staff and vendors.
3. Manual Dexterity:  Ability to perform necessary computer-related input.
4. Physical Mobility:  Ability to travel for meetings and to make presentations on Credit Union's behalf, travel to other offices, and the ability to work flexible hours.

Job Qualifications (Ability) 

1. Ability to understand and follow complex written and oral instructions.
2. Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
3. Ability to express oneself, clearly and concisely, both orally and in writing.
4. Ability to prepare and maintain confidential records and reports.
5. Ability to gather, assemble, correlate, and analyze facts and develop solutions. 
6. Ability to handle daily routine with moderate freedom to read and act upon various situations.
7. Ability to prioritize duties, handle multiple tasks, and produce a high volume of work in timely manner that is accurate and of high quality.
8. Ability to rapidly adapt and respond to changes in environment and priorities and elicit cooperation from all levels of staff and management.
9. Ability to think strategically and coordinate agreement with appropriate staff within the Credit Union.
10. A strong technological background and understanding as to how the digital products interact collectively and with other systems in the BHFCU environment.
11. Ability to lead teams through projects.
12. A strong ability to communicate with all levels of staff, stakeholders, vendors, and project teams. 
13. Maintain updated knowledge of Credit Union rules, products, services, regulations and procedures.  

Job Qualifications (Education/Experience)

Position requires a four year college level of language, math and reasoning skills.  Ideal candidate should have at least three years’ experience deploying technology solutions and managing teams.  Bachelor’s degree in Computer Science, Information Systems or Business is preferred.

  This position requires flexibility and high professional standards of personal appearance, conduct, judgment, and the highest level of confidentiality.

Working Conditions

Material and Equipment Involved

• Personal Computer
• Credit Union Computer Systems / Internet
• Signature Pads
• Tablet and Mobile Devices                                
• Video Recording Devices
• Projectors and Screens
• Various Software Applications
• Presentation Aids

Work Environment/Physical Activities

This is a job that requires moderate physical effort in that it involves stand-up training.  The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations.  The job requires a degree of attention to details.

Notice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee for employment.  BHFCU adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of the Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.

Qualifications