Credit Card Operations Manager jobs in Kansas

Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions. Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency. Being a Credit Card Operations Manager ensures that credit card operations group is staffed at appropriate levels and operates within budget. Requires a bachelor's degree. Additionally, Credit Card Operations Manager typically reports to a head of a unit/department. The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Credit Card Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Card Operations Representative
  • CommunityAmerica Credit Union
  • Lenexa, KS FULL_TIME
  • Summary

    Job Summary

     

    The Card Operations Representative is responsible for supporting and having knowledge in all aspects of the credit and debit/ATM products which includes, but is not limited to, performing functional tasks such as account maintenance, researching cardholder issues, monitoring card data analytics, fraud prevention reporting, regulatory knowledge, dispute processing, and settlement processing. 

    Duties & Responsibilities

    Duties and Responsibilities

    • Process all dispute claims following Regulation E, Visa requirements, and UDAAP while meeting timeframes, filing for chargebacks, representments, pre-arbitrations, and other adjustment requirements to accounts.
    • Perform quality control review on dispute processing and closeout documents.
    • Process in-depth research requests requiring card regulation knowledge, product, and system knowledge.
    • Process daily maintenance and adjustment requests accurately.
    • Review and process daily settlement reports for external Financial Institution adjustments, network chargebacks, representments, and adjustments all requiring extensive knowledge in network disputes and adjustments.
    • Strong ability to identify and prevent card fraud in reviewing daily reports for account takeover, identity theft, or members defrauding the credit union. Working closely with Fraud Investigation department to alert and assist with card fraud events.
    • Ability to analyze card data to identify fraud events, member experience efficiencies, atm machine processing errors, and compiling the data to identify common points of compromise or breaches.
    • Research exceptions with sales staff and vendors and post corrections accurately if necessary
    • Work in partnership with other credit union departments to perform additional functions and requests as needed, such as, resolving problems by researching and working with other team members, departments, and vendors.
    • Ability to ask clarifying questions and use critical thinking when performing daily tasks, completing requests, and identifying process improvements.
    • Have a good understanding of Regulation E, Z, Credit Card Act, Network Rules, PCI Compliance, and UDAAP.
    • Know current card products and the sub-products that support cards.
    • Understand multiple systems used to support all consumer and commercial card products.
    • Perform daily tracking and setting individual goals.
    • Continually assess processes and recommend improvements to gain efficiencies.
    • Serve as backup on other positions when needed.
    • Assist with other miscellaneous department tasks as needed.
    • Take detailed notes around daily tasks and request procedure updates when necessary.
    • Support department disaster recovery team preparation and implementation if necessary
    • Promotes honest and open communication with team members and throughout the credit union.
    • Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.

    Requirements

    Education and Experience Requirements:

    • Bachelor's degree in business, finance, accounting, or related field of study; or equivalent applicable experience.
    • Three (3) to five (5) years’ banking experience.

    Required Knowledge, Skills and Abilities:

    • Ability to manage multiple tasks and meet deadlines.
    • Strong critical thinking and problem-solving skills.
    • Ability to ask clarifying questions when needed.
    • Data driven mindset.
    • Self-starter and ability to self-teach on learned processes.
    • Knowledge of fraud prevention tactics.
    • Strong attention to detail.
    • Ability to think big-picture impact.
    • Strong analytical skills and aptitude.
    • Knowledge of credit union services and products.
    • Excellent communication skills both written and verbal.
    • Ability to resolve interpersonal conflict and miscommunications.
    • Knows when to ask for assistance or offer to help others to complete daily tasks.
    • Strong knowledge of Microsoft Office.
    • Eager to continuously learn and educate others.
    • Must be able to be bonded.

    Preferred Knowledge, Skills and Abilities:

    • Three (3) to five (5) years’ experience in Debit and Credit Card operations.
    • Prior experience with compliance requirements such as Regulation E and/or Regulation Z
    • Proficient in Microsoft Office Products

    Physical Requirements:

    • In this position, individual will be expected to lift up to 20 pounds from time to time. Also, must be able to stoop, bend, reach, stand and sit and use a computer for extended periods of time. 

    Working Conditions:

    • This position is expected to work in general office environment.

     

    This job description indicates the general nature and level of work, knowledge, skills, abilities and other essential functions expected of an incumbent.  It is not intended to cover or contain a comprehensive listing of all required activities, duties or responsibilities.  An incumbent may be asked to perform other duties as required and the job description is subject to change as a result business necessity.

  • 14 Days Ago

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Lending Operations Manager
  • Farm Credit Council
  • Dodge, KS FULL_TIME
  • HIGH PLAINS FARM CREDIT, ACA The Farm Credit System is a unique entity, a network of nationally connected, locally owned financial cooperatives. Since 1916, Farm Credit has been devoted to agricultura...
  • 23 Days Ago

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Lending Operations Manager
  • Farm Credit Council
  • Ness, KS FULL_TIME
  • HIGH PLAINS FARM CREDIT, ACAThe Farm Credit System is a unique entity, a network of nationally connected, locally owned financial cooperatives. Since 1916, Farm Credit has been devoted to agricultural...
  • 2 Days Ago

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Lending Operations Manager
  • Farm Credit Network
  • Dodge, KS FULL_TIME
  • HIGH PLAINS FARM CREDIT, ACA The Farm Credit System is a unique entity, a network of nationally connected, locally owned financial cooperatives. Since 1916, Farm Credit has been devoted to agricultura...
  • 24 Days Ago

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Card Service Representative
  • CommunityAmerica Credit Union
  • Lenexa, KS FULL_TIME
  • Summary Job Summary The Card Services Representative is responsible for supporting and having knowledge in all aspects of the credit and debit/ATM products which includes, but is not limited to, perfo...
  • 1 Month Ago

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Account Manager
  • Multi Service Fuel Card
  • Overland Park, KS FULL_TIME
  • To be considered for this position, you must live in the Kansas City Metro or indicate your willingness to relocate here. Multi Service Fuel Card, a wholly-owned subsidiary of Shell USA, is looking fo...
  • 24 Days Ago

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General Manager - Operations Management (Automotive Sales)
  • Passport Auto Group
  • Washington, DC
  • General Manager/Highly skilled GSM Passport Auto Group, located around Washington, DC. The DC metro is one of the hottes...
  • 3/28/2024 12:00:00 AM

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Operations Manager- Electric Operations
  • Xcel Energy
  • Arvada, CO
  • Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to...
  • 3/28/2024 12:00:00 AM

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Operations Manager
  • Transdevna
  • Chicago, IL
  • About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operat...
  • 3/28/2024 12:00:00 AM

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General Manager-Operations Manager
  • Brookfield Properties
  • Las Vegas, NV
  • Location Meadows Mall - 4300 Meadows Lane, Suite 10 Business At Brookfield Properties, we believe retail should be anyth...
  • 3/25/2024 12:00:00 AM

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Executive Operations Manager- Fully Remote
  • Gastro Health
  • Miami, FL
  • Gastro Health is seeking a Fully-Remote Full-Time Executive Operations Manager to Support the FL market. Gastro Health i...
  • 3/24/2024 12:00:00 AM

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Operations Manager
  • Leidos
  • Yokosuka, 14
  • Description More About the Role: The Defense Group of Leidos is seeking Operations Mangers to serve as the Far East Asia...
  • 3/22/2024 12:00:00 AM

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Operations Manager
  • Allied Universal®
  • Crystal City, VA
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 3/18/2024 12:00:00 AM

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Senior Operations Manager
  • Cencora
  • Bethlehem, PA
  • Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
  • 3/14/2024 12:00:00 AM

Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Manager jobs
$69,224 to $106,464

Credit Card Operations Manager in South Bend, IN
If you are skilled with numbers, efficient at organization, and enjoy talking to people along with working out solutions; you are a prime candidate for a manager position.
January 19, 2020
Credit Card Operations Manager in Waterloo, IA
Do you enjoy managing others, and helping these employees to reach their potential? If you can do that while also balancing daily obligations then you may have what it takes to be an operations supervisor.
November 30, 2019
Credit Card Operations Manager in Pascagoula, MS
In addition to collecting information, a Credit Card Operations Clerk is also required to get an answer to the credit card applicants in a timely manner as to whether they were approved or denied.
December 04, 2019