Credit Card Operations Clerk, Sr. jobs in Illinois
Credit Card Operations Clerk, Sr. controls the issuance and renewal of credit cards by the organization. Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Operations Clerk, Sr. verifies names and account numbers on cards and mails completed cards to customers. May require a high school diploma or equivalent. Additionally, Credit Card Operations Clerk, Sr. typically reports to a manager or head of a unit/department. The Credit Card Operations Clerk, Sr. works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Operations Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Credit Card Operations Clerk, Sr. jobs
Credit Card Customer Service
- Discover Financial Services
-
Chicago, IL
FULL_TIME
-
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
This position is based in our Chatham customer care center and is considered an on-site position.
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in March 25, 2024.
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
- 3:30PM- 12:00AM CST (Illinois)
What You’ll Do
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
Leverages 2 standard screens, verbatim scripts and procedures.
Builds the Discover Financial brand by providing industry-leading care and innovative solutions
Qualifications You’ll Need
Bonus Points If You Have
1 years call center or customer service experience.
H.S. Diploma or GED
#INDDFS, #ZRDF
A credit screening may be required for some roles within Discover Home Lending .
Application Deadline: The application window for this position is anticipated to close on Feb-19-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $18.00 to $21.75. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) - 1 Month Ago
Credit Card Analyst
- Levy
-
Chicago, IL
FULL_TIME
- Levy Sector Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. A...
- 26 Days Ago
Card Services Manager
- Scott Credit Union
-
Edwardsville, IL
FULL_TIME
- Scott Credit Union is looking to hire a full-time Card Services Manager to join our amazing Card Services team. This position will be Monday thru Friday normal business hours with the opportunity to w...
- 1 Month Ago
Credit Card Collections Specialist I
- JPMC Candidate Experience page
-
Elgin, IL
FULL_TIME
- At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every da...
- 1 Month Ago
Credit Union - Electronic Services Lead (Operations)
- Partnership Financial Credit Union
-
Des Plaines, IL
FULL_TIME
- Are you looking to work for a fun, fast paced, hardworking, learning setting with great people in a team orientated environment? If you are interested in helping people achieve their financial goals a...
- 7 Days Ago
Stock Clerk
- Operations Services
-
Chicago, IL
FULL_TIME
- N. Chicago, IL Perform work in a wide range of systematized supply operations, such as performing records functions in inventory, storage, cataloging, and receipt and control processes.
- 29 Days Ago
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-
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- First Class Caregivers
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- Job Description Job Description Small business seeks strong admin to police process and procedures. Must be skilled in t...
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-
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- Job Description Job Description As Operations Administrator you will directly impact the growth and success of the compa...
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About Illinois
Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP),
the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Clerk, Sr. jobs
$43,949 to $55,470